Sleep Consultant & Parent Adviser. Reviews 

235
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff's expertise and highly effective sleep training methods, often leading to babies sleeping through the night quickly. Many highlight the personalized routines and invaluable guidance, transforming chaotic sleep patterns into predictable schedules. Reviewers commend the exceptional customer service, noting continuous support, advice, and reassurance, making them feel confident. However, some people felt the approach was very direct and required tough commitment, mentioning the need to be prepared for their baby to cry. A few customers found the methods rigid or the communication style inflexible, with some finding certain advice inappropriate or the hands-on care lacking.

What people talk about most

Staff

People report positive experiences with staff, highlighting a staff member's expertise and effectiveness in... See more

Product

Reviewers highlight positive aspects of the product, with many reporting that it significantly improved their... See more

Service

Clients share positive opinions on service, with many reviewers reporting significant improvements in their... See more

Customer service

Users describe positive interactions with customer service, highlighting the immediate responses and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how tailored routines... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fantastic experience with Brenda when sleep training our 11 week old baby who went from sleeping for 3 hour stints to sleeping through the night after a few days. Brenda is structured a... See more

Company replied

Rated 5 out of 5 stars

Brenda helped our 7 months baby boy to sleep through the night. We went from 3 overnight feed and several awakenings to 11-12 hours of uninterrupted sleep. She gave us a routine to follow which we ada... See more

Company replied

Rated 5 out of 5 stars

Brenda completely changed our lives, basically overnight. Our son hadn't been sleeping through the night since we returned from Australia on holiday for almost two months and we were at our wits end.... See more

Company replied

Rated 5 out of 5 stars

Our daughter had been waking 3-4 times a night before Brenda arrived and now sleeps from 7-7 every night. Brenda won't sugar coat things for you, she is very straight talking but she does produce resu... See more

Company replied


Company details

  1. Child Care Center

Written by the company

A professional qualified and experienced nanny offering consultancy and advice to parents of newborn babies and children. The advice and support is non judgmental, easy, straight forward, supportive and practical. After a lifetime of working in a career with babies and children I have a wealth of experience to share. An additional 3 years experience working in a special care baby unit with sick and premature babies and 21 years supporting parents overnight as a night nanny. This experience has enabled me to condence my knowledge and share it with parents who may have become parents for the first time. The advice, support and practical help in most cases takes place in the parents home. If the parents are overseas the help can be shared in an online meeting or phone call. Advice is very much a personal approach to the individual child and the uniqueness of that family life. Ethnicity and cultural backgrounds are always taken consideration as many families live overseas and parents come from diverse backgrounds. Above all I respond well to communication and support each family with the same enthusiasm with my job today as I did the first day I became a trained nursery nurse.


Contact info

4.9

Excellent

TrustScore 5 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(235)

100 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is our second time using Brenda…

This is our second time using Brenda with our now 2 year old. After she learnt to climb out the cot, bedtimes were becoming very stressful. As well as dealing with frequent night wakes and 5.30am starts we knew we needed Brenda back. She provides clear instructions which work quickly. Our little girl is now back to enjoying going to bed and sleeping through 12 hours a night :) thanks once again Brenda for working your magic!

28 November 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

It was a pleasure to help again. Keep up the good training! :-)

Rated 5 out of 5 stars

Brenda is simply brilliant

Brenda is simply brilliant. She fixed our very dramatic early morning wakings and I’m now having to wake my 4 month old up every morning at 7 after he’s slept a solid 12 hours.

9 December 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Ha! :-)

Rated 5 out of 5 stars

A good nights sleep worth it

We booked Brenda‘s consultation for our little boy when he was 2 weeks after he was waking up throughout the night, often waking after only 45 minutes. Brenda’s consultation was excellent and with her guidance - he was sleeping 12 hours from 12 weeks old, and when he wasn’t - we would have immediate support to get him back on track. Getting a good nights sleep for him and us was so worth it, it was the best money we spent!

6 July 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Fi, it was great working with you and Will. :-)

Rated 5 out of 5 stars

Get your life back!

Brenda has been brilliant helping us get our second child, and then our third child two years later, to sleep through the night. Both working full time with early mornings didn’t leave much wriggle room for being up in the night. Before our third child, having done it twice, we had thought we would be able to sort a routine ourselves but again called on Brenda who helped us sort his sleep within days after battling on for a couple of months. Thank you Brenda. Have recommended to friends on several occasions.

6 December 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Sarah, get back in touch anytime. C being a bit trickier than I thought. :-)

Rated 5 out of 5 stars

Would Highly recommend

Can’t recommend Brenda enough. Really experienced, with a proven methods to make for a peaceful nights sleep and a happy baby. Thoroughly enjoyed working with Brenda.

1 January 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Happy to hear all is back on track x :-)

Rated 5 out of 5 stars

Brenda works absolute wonders

Brenda works absolute wonders - she instils calm confidence, gives clear advice on a wide range of issues around babies and children, and is always responsive.

With our first child, we worked with Brenda when our son was 4.5 months and we were all desperate and sleep deprived. Within 48 hours Brenda had radically changed our son’s sleep, and since then he is a child who sleeps very well which is important for his development and for us to be calm, coherent parents.

We have just worked with Brenda for our daughter from when she was 12 weeks and once again Brenda has given us clear advice which has created an environment where she sleeps through the night soundly - and so do we!

I have recommended Brenda to many friends, all of whom have had similar excellent experiences. She has helped us be the parents we want to be and rescued us from sleep-deprived oblivion!

3 December 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Alice, it was lovely to see everyone again. You now have one of each, fabulous! :-)

Rated 5 out of 5 stars

Brenda is incredible

Brenda is incredible! She has literally saved me! As the first time mum with 3 months old girl, I was overwhelmed by conflicting advices and GPs/health visitors recommendations. My baby girl would cry every hour at night, would not take a bottle and only nap if she was held. Brenda helped me to solve it all in less than 48 hours! At 3 month, my baby girl has been sleeping from 7 till 7 in her own room, taking the bottle, and napping on her own during the day. Brenda’s schedules’ allowed me to build some calm and stability into my days and her guidance and no nonsense support is exactly what any first time mum needs to navigate through the terrible amount of misinformation out there!!

28 November 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Yes, too much information is worse than no information at all. You are in a much better place now, well done. :-)

Rated 5 out of 5 stars

Brenda has changed our lives!

Brenda changed our lives in just a matter of days and now three weeks on we have two very content sleepers. Before Brenda's involvement our 2 year old would be hard work to put to sleep which was so time consuming and he would wake multiple times a night, now he sleeps through, 7.30pm till 7am. Our 9 month old had developed similar habits and with Brenda's programme he now sleeps from 7.10pm till 6.30am. We have our evening's back and are enjoying more time together as a couple.

Brenda's approach was exactly what we needed, her input has been so valuable and all her changes worked.

25 November 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Well done to everyone! :-)

Rated 5 out of 5 stars

Brenda is a lifesaver

Brenda has been a saviour for us for both our baby boys. Our first born never slept through the night (at nine months) until she got us on a schedule and, once following her plan, he was sleeping through (7-7) within the first 48 hours. After that success, we were struggling with our second born who at 9 months wouldn’t take a bottle, eat solids, or sleep through the night and she helped guide us through stopping breastfeeding and getting on a schedule that would compliment all the changes. Similarly, once we met with her, he immediately started taking a bottle and eating in the first 24 hours! Her methods are no nonsense which is why they yield such fast results. It’s hard navigating these changes and staying strong when these little guys are so stubborn - you worry letting them cry a bit or making big changes might not work when you’re deep in it - but having Brenda as a guide, you know you’ll see significant change quickly and that the plan will work which gives you all the confidence you need to move forward. They have both become excellent sleepers and we’re all happier because of it!

12 October 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

What a lovely story! :-)

Rated 5 out of 5 stars

Brenda is incredible!

Brenda is a must if you are able to access her support. If you are struggling with your babies sleeping and eating, Brenda has extensive knowledge from years of experience in the field. Brenda is able to give you tips and tricks she has accumulated through her accomplished career. The day Brenda came over, not only were our lives improved but our daughters also. We have now been following her routines from 3 months of age and our baby is currently 7 months. We have just purchased the final 3 routines. I wouldn’t have got through the last 4 months without Brenda’s clear and honest advice. If you are having trouble currently, do not hesitate to reach out to Brenda to get her support.

21 November 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you, glad to hear M is doing so well. :-)

Rated 5 out of 5 stars

Brenda has been our absolute saviour…

Brenda has been our absolute saviour with both our children, settling them into better sleep patterns with clear guidance and firm direction, giving me the confidence as a new mother to implement and everyone has been so much happier as a result. I would not hesitate to recommend her with any sleep issues you are facing with your children, without her I couldn't have managed. Thank you so much Brenda!

13 November 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you soooooo much! :-)

Rated 5 out of 5 stars

Incredible help and support with our 3.5 year old

After 5 months of unmanageable bedtime tantrums and early wakes with our 3.5 year old, who had just started pre-school, and the impending arrival of a new baby I had completely run out of steam. I am so grateful to have found Brenda, who was recommended to me by a friend. Through the implementation of a new, tailored routine that fits with our family and the upcoming changes, we saw a noticeable difference within a couple of days and after a couple of weeks all our challenges had left the building. I can now rest throughout the remaining weeks of my third trimester and don’t have the additional worry of my older child’s sleep challenges hanging over me ahead of the new arrival. I couldn’t have done it without Brenda’s guidance and support - I thought I’d read every book and every blog, her insights were absolutely invaluable. Thank you, Brenda!

7 October 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you for the lovely review. :-)

Rated 5 out of 5 stars

Sleep solved!

Brenda came to help with our 5.5 month old little boy who was struggling with sleep and we were at our wits end - he is almost 2.5 now an excellent sleeper and has been ever since Brenda came to visit and share her brilliant advice and routines, we only have her to thank!

30 November 2023
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Hope it goes well the second time too! :-)

Rated 5 out of 5 stars

A routine that works!

We used Brenda when our daughter had just turned four months. She tended to wake up 2 to 3 times a night, and wanted to feed every couple of hours in the day. It made planning and going out very difficult and overwhelming. Since Brenda has implemented a routine, it has helped immensely with being able to get out, with a more content and well rested baby!
Thanks again Brenda!

9 August 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

....and thank you Niki, a pleasure :-)

Rated 5 out of 5 stars

Brenda was great

Brenda was great. She got straight to work the moment she arrived. Identified the issues and provided direct advice as to how help our 2 year old. She got the background on the whole family, his daily routine, sleep patterns and identified the simple changes we needed to implement.

It worked within a day!

She also provided great support for our eldest who also had a few issues, but we hadn’t noticed due to the focus on the youngest.

The support for after the original visit was a great help to keep us on course.

21 August 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

It was great working with you. :-)

Rated 5 out of 5 stars

Brenda was a great help sleep training…

Brenda was a great help sleep training our son, she gave us a routine which meant his night sleep was more likely and within a couple of days he went from multiple 2 hourly wakes up to 10-11 hours! We were referred by a friend and we will be recommending her to our friends!

28 October 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

It was a rocky ride but we got there in the end :-)

Rated 5 out of 5 stars

Brenda has saved us twice

Brenda has saved us twice and thanks to her we have two happy, thriving boys who love their sleep. I was struggling with my first baby settling and sleeping and was very anxious. After being recommended by a close friend, Brenda came to help get our 10 week old baby in a routine and sleeping through the night within a few days. At almost 3 he is still doing amazingly well.
When our second little boy came along, we attempted to repeat what we had learnt, but felt the direct support and advice from Brenda was necessary and again it has been completely invaluable.
It’s hasn’t always been easy, but so worth it and I truly think her help has resulted in much happier kids and parents.
We will be forever grateful for her help and cannot recommend her enough.

1 July 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Glad to hear both boys are doing so well :-)

Rated 5 out of 5 stars

Highly recommend

Brenda managed to get our daughter sleeping through the night within three months. We would highly recommend her services. A wonderful support

15 October 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you. :-)

Rated 5 out of 5 stars

We asked for Brenda’s help as our 9…

We asked for Brenda’s help as our 9 month old was up several times at night and refusing solids. She helped us with our routine and now we have a happier, fuller baby who sleeps through! Yippee! Thank you Brenda!

2 October 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Eliza! :-)

Rated 5 out of 5 stars

Brenda - A dream come true!

Wow! Brenda has honestly been a lifesaver. I can’t recommend her enough for getting my baby boy to sleep through the night, not only has she helped me get a full night sleep every night but also my baby has a proper routine. I wish I had found Brenda sooner and can’t thank her enough for her help

9 October 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Danielle. :-)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look