Seems they did not know what I wanted and giving me false information about my account credits that I have locked in w/company. It was the most confusion I have ever encountered w/this Breck! Don'... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love this company! They have so many options with honest hardiness data. Their website is easy to use and order from. I get an immediate email confirmation of my order and shipping/tracking updates.... See more
Company replied
This website is ridiculously easy to use. You type in the search, exactly what you want, and it instantly shows you multiple varieties of whatever you're looking for . Photos are crystal clear a... See more
Company replied
I placed my order many weeks ago. I had two conversations via email to reassure me that my order was coming. They were very prompt in communication and let me know that my order was coming from Hollan... See more
Company replied
Company details
Written by the company
Founded in 1818, Breck’s is the largest U.S. importer of premium Dutch flower bulbs, celebrating over 200 years of horticultural excellence. We work directly with master growers and hybridizers in Holland, with a dedicated full-time team on the ground in the Netherlands to inspect our fields and hand-select top-size bulbs for maximum performance in American gardens. In addition to our world-renowned Dutch bulbs, Breck’s supplies premium perennials cultivated in our U.S. greenhouses, providing complete gardening solutions for enthusiasts across North America. Every shipment is backed by our signature Lifetime Guarantee: if you are ever unsatisfied with any plant or hardgood—upon receipt or after it grows and blooms—we will replace it or issue a merchandise credit, with no time limit for as long as you garden.
Lifetime Guarantee
Over 200 Years of Customer Satisfaction
If, for any reason, you're not completely satisfied with any bulb, bareroot perennial or potted plant upon receipt, after planting or once it grows and blooms, just contact Breck's anytime—no time limit—for as long as you garden.
No need to return any item. We'll happily replace it or send you a merchandise credit. If you are not delighted with your garden tool or yard décor purchase, simply return it within 60 days for a merchandise credit or exchange.
Contact info
P.O. Box 3979, 47025-3979, Lawrenceburg, United States
- (513) 354-1512
- service@brecks.com
- brecks.com
Love Gardening?
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Breck's
Thank you for your feedback! We’re happy to hear your order arrived on time and that you found the planting instructions helpful. We appreciate your business and hope you enjoy watching your plants grow and bloom!
Excellent plants delivered in perfect…
Excellent plants delivered in perfect condition. Good price. Good service. After many orders will continue to order.
16 October 2026
Reply from Breck's
Thank you for your continued loyalty and wonderful feedback! We’re delighted to hear that you’re pleased with the quality of our plants, careful delivery, pricing, and service. It means so much to have your continued trust after so many orders. We look forward to helping you create many more beautiful gardens!
Fraudulent business practice
I needed to find something to send to a family member who just lost her mother. Timing was important to meet the memorial service plan. I found an item that would fit the occasion and placed an order on October 22nd for an amaryllis triple number 17078. I asked your salesperson if the item is in stock. I was told it is. Your person told me that my order would be shipped and delivered in 3 to 4 days. I then place the order.
I called this morning, 10/27/2026 to check on the delivery status.
I was surprised, and angry, to learn that my order won't even be shipped until November 11th.
To me, that is a fraudulent way of doing business. You tell the person one thing to meet the buyer's objective, make the sale, then do something else.
I'll think twice before I order from you again.
22 October 2026
Unprompted review
Reply from Breck's
Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment this experience has caused, especially given the importance of having your amaryllis arrive in time for your family member’s memorial service.
Our orders are generally processed within 3–5 days of placement. However, because we work with live plants, we cannot guarantee a specific shipping timeframe or delivery date. Occasionally, issues with rootstock availability at the nursery level can affect product availability and result in changes to estimated shipping dates.
We have sent you a request for additional information so we can review this matter further. Please reply to that request, and we will be glad to investigate the circumstances surrounding your order and provide further assistance.
We apologize again for the inconvenience and appreciate the opportunity to look into your concerns.
UPDATE: Thank you for your reply. We will be reaching out via email to assist you further.
Received my order within 2 days
Received my order within 2 days. High quality bulbs. Brecks guarantee is the best
20 October 2026
Reply from Breck's
Thank you for your wonderful feedback! We’re thrilled to hear your order arrived so quickly and that you’re happy with the quality of our bulbs. We’re also glad you have confidence in our guarantee. We truly appreciate your business and look forward to helping your garden flourish!
So many better options
Horrible customer service - ordered products was given an anticipated delivery date. They completely missed it and it took forever to track them down. When they finally mailed, it was too late in the season. They gave me a credit and now the same thing is happening again.
Got a delivery date they failed to mention that was the date that it was coming from Holland! Still had to clear customs and get to me and guess what it’s now almost November and once again we’re teetering on the edge of when I can successfully plant. Great selection when available good pricing and sales. NEVER buying again because what good is all of that when you don’t get your plants!
26 October 2026
Unprompted review
Reply from Breck's
Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you’ve experienced with your orders, especially when timing is critical for planting your bulbs successfully.
Breck’s ships certain products from Holland, as noted on our website. However, because we work with live plants, we cannot guarantee a specific shipping timeframe or delivery date. Occasionally, issues with rootstock availability at the nursery level can affect product availability and result in changes to estimated shipping dates.
We understand how disappointing it is to experience repeated delays, particularly after receiving a credit for a previous order. We recognize your concerns and appreciate you bringing this matter to our attention.
We have sent you a request for additional information so we can review this matter further. Please reply to that request, and we will be glad to investigate the circumstances surrounding your orders and provide further assistance.
Breaks bulbs are always the highest…
Breaks bulbs are always the highest quality and large sizes. They are shipped carefully and packaged well to my area at the appropriate planting time
19 October 2026
Reply from Breck's
Thank you for your wonderful feedback and continued support! We’re delighted to hear that you’re consistently pleased with the quality and size of our bulbs, as well as our careful packaging and timely shipping. We appreciate your trust in Breck’s and look forward to helping your garden thrive for many seasons to come!
all products from breck's arrive…
all products from brack's arrive well-packaged and viable
i have never had any issue with their products
19 October 2026
Reply from Breck's
Thank you for your wonderful feedback! We’re delighted to hear that your Breck’s products have consistently arrived well-packaged and in great condition. Your continued trust and support mean so much to us, and we look forward to helping you grow a beautiful garden for years to come!
The service is wonderful letting people…
The service is wonderful letting people know about their order are on there way to them. Would you have more discounts on your bulbs I noticed that your bulbs were 75 per off last year would you have that discount in 2027 so that people would buy more of your bulbs. Thank you so muck
19 October 2026
Reply from Breck's
Thank you for your kind words! We’re delighted to hear that you appreciate our order updates and customer service. We also appreciate your feedback about offering more discounts on bulbs. While we cannot confirm specific promotions for 2027 just yet, we encourage you to keep an eye on our website, emails, and catalogs for upcoming sales and special offers. Thank you for being a valued Breck’s customer and for helping us grow!
The bulbs arrived when they were…
The bulbs arrived when they were supposed to and they were packaged well. A couple were mushy but Brecks will replace them.
19 October 2026
Reply from Breck's
Thank you for your feedback. We’re sorry to hear that a couple of your bulbs arrived mushy, but we’re glad to have the opportunity to make things right through our replacement policy. We appreciate your understanding and your trust in Breck’s!
Breck's asks the best question and then…
Breck's asks the best question and then has some really cool ideas for all sorts of spots in Southern California....which are hot, hot, HOT!
19 October 2026
Reply from Breck's
Thank you for sharing your feedback! We’re delighted to hear you enjoy our gardening ideas and inspiration. We know gardening in Southern California’s heat can be a challenge, and we’re happy to help you find beautiful blooms and plants to brighten your garden!
I never got a confirmation for my order…
I never got a confirmation for my order and One of my items was cancelled but i never got notification. And the delivery date was about 4 weeks fun when i ordered so i canceled the order.
19 October 2026
Reply from Breck's
Thank you for taking the time to share your review. We sincerely apologize for the lack of order confirmation and notification regarding the canceled item. We understand your frustration with the delayed delivery. The majority of Breck’s items ship from Holland to the U.S., which can take an additional 3–4 weeks. We’re sorry this experience fell short of your expectations and appreciate your feedback as we work to improve our service. We will also be reaching out to you via email to follow up on your experience.
Ordering was easy
Ordering was easy, likes the inventory, and most importantly the guarantee. I have been taken soooo many times, I am excited to plant all I have ordered
20 October 2026
Reply from Breck's
Thank you for sharing your feedback! We’re thrilled to hear you enjoyed our selection and found the ordering process easy. We’re happy our guarantee gives you added confidence, and we can’t wait for you to enjoy your new plants. Happy planting!
Poor communication, rude customer service
I ordered bulbs and I got no notification of when they would be delivered no contact at all from brex. So I reached out to customer service couldn't get really any good answers and the person that customer service was disrespectful to me so I canceled my order. And that's too bad for brex bulbs because I previously have spent over $1,000 there many years ago.
19 October 2026
Reply from Breck's
Thank you for taking the time to share your review. We sincerely apologize for the lack of communication regarding your order and, especially, for the disrespectful treatment you described from our customer service team. Every customer deserves to be treated with courtesy and respect, and we are sorry we fell short. We value your years of loyalty and are committed to improving our communication and customer service. We will also be reaching out to you via email to follow up on your experience.
Fall plantings are planted and growing
Everything I have ordered for fall planting arrived safe and sound and in excellent condition. It is all planted and growing in our warm October weather. I get a little nervous when I see that my plants and bulbs are being shipped by USPS. USPS is not the most responsible shipper of anything, much less live plants and bulbs. It is always a relief when I get my package.
16 October 2026
Reply from Breck's
Thank you for taking the time to share your experience! We’re delighted to hear your fall plantings arrived safely and in excellent condition and are already growing. We understand your concerns about shipping live plants and bulbs, and we’re so glad your order arrived safely. Happy gardening!
I ordered a yellow peony and after…
I ordered a yellow peony and after maybe 6 weeks the package arrived with nothing but the soil!
19 October 2026
Reply from Breck's
Thank you for sharing your experience. We sincerely apologize that your yellow peony arrived missing from the package. We’re glad to see your concerns were addressed and that you received assistance toward a satisfactory resolution.
Reply from Breck's
Thank you for sharing your feedback! We’re so happy to hear your order arrived at your best friend’s house so quickly. We hope they absolutely love their plants and enjoy watching them grow!
All bulbs ordered arrived quickly and…
All bulbs ordered arrived quickly and in great condition.
19 October 2026
Reply from Breck's
Thank you for sharing your feedback! We’re delighted to hear your bulbs arrived quickly and in great condition. We appreciate your support and wish you a beautiful blooming season!
The bulbs and plant I ordered arrived…
The bulbs and plant I ordered arrived in perfect condition. Each was packed carefully. Great job!
19 October 2026
Reply from Breck's
Thank you for your kind words! We’re delighted to hear your bulbs and plant arrived in perfect condition and were carefully packed. We appreciate you noticing the care we put into preparing our products for shipment. Happy planting!
Outstanding customer service!!!
19 October 2026
Reply from Breck's
Thank you for your wonderful feedback! We’re thrilled to hear you had an outstanding customer service experience. We appreciate your support and look forward to helping you with your future gardening needs!
Pkg misdelovered
Pkg misdelovered. I only found out because I called today to track it.
Told replacement order would take another month. I have had bulbs since Sept and am not waiting any longer on fertilizer. I spoke with agent and told him to Cancel order, I do Not want. I am not a happy customer. CANCEL THIS ORDER EFF IMMEDIATELY. Send confirmation.
26 October 2026
Unprompted review
Reply from Breck's
Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience this situation has caused. We have sent you a request for additional information. Please reply to that request so we can look into this matter further and work toward a positive resolution. We appreciate the opportunity to assist you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.