Exceptional service from start to finish. Easily one of best retailers I've ever dealt with. Long story short, they helped me acquire a pedal that was out of stock everywhere else I'd tried. T... See more
Company replied
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The price was very fair, shipping was fast, and everything arrived well packed. The pedal showed up in perfect condition and exactly as described. It’s refreshing to deal with a company that’s effi... See more
Company replied
BTM have so far supplied 3 grail pedals to me (1312, HP-2 and KTR), all made in the USA and really hard to come by in the UK. I have never been overcharged by BTM for a rare pedal, like resellers... See more
Company replied
I had my eye on a limited edition pedal for a while and found it on Break the Machine £100 cheaper than everyone else was selling it for. So I bit the bullet and ordered it. The pedal arrived in good... See more
Company replied
Company details
Written by the company
Break the Machine is a UK based, family run, independent company selling guitar effects pedals, synths and accessories. Since our D.O.B in 2017, we have always had the same idea: supply the best, most unusual, hard to find and often ridiculously fabulous gear you always knew you needed. We pride ourselves in customer service, respect for our suppliers, always giving a fair price and above all we are humans who answer the phone and reply to emails. We are 100% convinced that by owning a musical instrument and plugging it into one of the guitar fx pedals we sell, or maybe using the synths and accessories we offer, the world beyond your front door will become a better place. Our promise to you: – We will never lie to you. – We will always be fair and reasonable. – We never ask our staff to wear a suit or a tie (or both). – We will always Break the Machine :-) You can find us at www.breakthemachine.co.uk
Contact info
Holmbridge, HD9 2QW, Holmfirth, United Kingdom
- 08446933372
- connect@breakthemachine.co.uk
- breakthemachine.co.uk
4.9
Excellent
70 reviews
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Excellent service 👍
2 February 2024
Reply from Break the Machine Ltd
Thank you for this, and for taking the time to write a review, really appreciated!
everything ok ,but I have wait one…
everything ok ,but I have wait one month for stop at the custom departiment and I must paid more for the custom tax .
the brexit hits , but is not your fault.
13 January 2024
Reply from Break the Machine Ltd
Thank you for the review and we are super happy that you have received your item and everything is ok. However, as you mentioned in your review, customs charges, delays and the consequences of Brexit are not our fault (and are also beyond our control) so we are disappointed that you have decided to give us only four stars on this occasion.
Very happy with it
Very happy with it, we would buy again from this seller. Fast delivery as well.
7 January 2024
Reply from Break the Machine Ltd
Awesomeness, glad you are happy and hope you visit us again!
Break the Machine does it again
Break the Machine does it again. Great range of guitar pedals, including many ‘hard-to-find’ items. Quick delivery and all round excellent service. Highly recommended. Thank you.
2 January 2024
Reply from Break the Machine Ltd
Awesome review, thank you very, very much!
Always great service from these guys
27 December 2023
Reply from Break the Machine Ltd
We are only successful because of customers like you! Thanks for the kind words.
Great Prices and Service
Really happy to find the store sell a few stocks of the Klon KTR. Shipping to Canada was very quick and they packed the item very well.
15 December 2023
Reply from Break the Machine Ltd
You are most welcome! Happy New Year to you and family!
Effortless Transaction, Superior Customer Service
I purchased a Marcus D’luxe Handmade Pedalboard for myself after seeing them on Sasha Ivantic and John Cordy's Youtube channels. It was a very easy painless process and I received the item promptly in the U.S. quickly. I then purchased another one and had it sent as a gift to a friend in the U.K. The guys, at Break the Machine were excellent and handled everything for me, all I had to do was pay the invoice and provide the delivery address. Great Prices, Top Notch Customer Service, and Awesome Gear
8 December 2023
Reply from Break the Machine Ltd
Thank you so much for taking the time to write this review. Much appreciated, Happy New Year!
Fabulous!
Amazing, stuff arrived quickly, packaged well. Would definitely order again. Thanks!
10 December 2023
Reply from Break the Machine Ltd
Thank you for this and we hope you had a Happy New Year!
Excellent Service
Excellent Service. Competitively priced, great communication and prompt delivery. Item well packaged. I would recommend to others.
15 December 2023
Reply from Break the Machine Ltd
Many thanks for this, we appreciate it! We hope to see you again at Break the Machine.
Easy to order and arrived in good time
19 November 2023
Reply from Break the Machine Ltd
Thank you for this kind review, have a very Happy Christmas!
Classy product and service x
21 November 2023
Reply from Break the Machine Ltd
Great review, many thanks, hope you'll use us again!
Great service & great products
Great service & a great range of products, including some fab boutiques. Highly recommended for all guitar pedal needs!
15 November 2023
Reply from Break the Machine Ltd
Thankyou for these lovely words :-)
Great stock, prices - everything!
Bought some pedals over the years - really interesting stock - never got round to writing review but thought it worth saying how pleased i've been with this company - highly recommended!
5 December 2023
Unprompted review
Reply from Break the Machine Ltd
Thank you for these kind words, it is much appreciated!
Reply from Break the Machine Ltd
We appreciate this kind review, many, many thanks!
Reply from Break the Machine Ltd
Our pleasure! Thank you or the kind words.
Really great and speedy service
Really great and speedy service. Loved the little note about what the gang were listening to when they were packing the order!
21 September 2023
Reply from Break the Machine Ltd
Thank you very much for writing this, we do hope to see you again soon!
Reply from Break the Machine Ltd
Thank you for this, much appreciated!
Akai MPC Key 61
Item was on offer at a great price and delivered promptly. Was also well packaged and secured.
Customer service followed up by email to make sure everything was ok. 5 stars
15 August 2023
Reply from Break the Machine Ltd
Its always amazing when people take time out to write a review, so thank you Kieran, your kind words are much appreciated.
Another great pedal from BTM at a good…
Another great pedal from BTM at a good price!
Cheers
22 July 2023
Reply from Break the Machine Ltd
Thank you for this, I hope you're enjoying your pedal!
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