Brave Software Reviews 449

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, most reviewers were unhappy with their experience overall. Many people found the browser to be slow, especially with multiple tabs open, and experienced frequent crashes. Customers also reported issues with the password manager, including deleted passwords and difficulties with synchronization. The search engine was often criticized for being biased and providing irrelevant results. Some people were dissatisfied with the AI features, finding them unhelpful or even contradictory. There were also complaints about intrusive pop-ups and the browser automatically changing default settings without permission. Conversely, a small portion of people found the ad blocker effective and appreciated the privacy focus, with some noting good performance for YouTube and the convenience of the AI summarization feature.

What people talk about most

Website

Customers had ambiguous experiences with website functionality. While some reviewers praised its speed,... See more

User experience

People report ambiguous experiences with user experience. Many consumers express frustration with persistent... See more

Application

Clients share ambiguous opinions on the app. Many users report significant issues, such as the app crashing... See more

Product

Consumers find the product to be ambiguous. While some appreciate that a version was produced, others express... See more

Artificial intelligence

Users describe ambiguous interactions with artificial intelligence. Some reviewers find the AI feature useful... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Brave is an average browser, for me as a consumer, the ad blocking and other schticks is nice, but besides that it's just every other browser, their search engine is utter garbage, it's worse than... See more

Rated 1 out of 5 stars

I wanted to give Brave a try. It just doesn't work. I searched the website for a solution. Many users are experiencing the same problem, and there's no immediate solution. We'll continue our search f... See more

Rated 1 out of 5 stars

"You have been reported to the authorites". Yet also supposedly "This conversation is temporary and will not be saved". After I threatened to sue them for misinformation. Case and point, see above... See more

Rated 1 out of 5 stars

When a browser acknowledges your question and understands the question and refuses to provide an answer.... "Stating it is Anti American" and tells you why... Then you know it’s time to delete and re... See more


Company details

  1. Software Company

Information provided by various external sources

It's your device. It's your time. So make it your Internet.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

449 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brave is My Go-To Browser – No Idea Why It Gets Hate

I’ve been using Brave every day for a long time, and honestly, I don’t get the negative reviews. It’s fast, blocks ads automatically, and respects my privacy way more than other browsers. Plus, the built-in crypto rewards are a nice bonus. I’ve never had any major issues, and it just works exactly how I need it to. If you want a smooth, private, and ad-free browsing experience, I highly recommend giving Brave a try! 🚀

3 January 2025
Rated 2 out of 5 stars

I have used this Browser for a few…

I have used this Browser for a few months now and I found myself impressed with the blocker and the AI response to my questions but it will not show news from any other outlets other than the legacy mainstream media. It won’t show fox either which is a shame because the first few pages are everything thats crooked in media. I asked the AI this question and it claimed it doesn’t down grade searches or is biased but considering how low the views are for mainstream media compared to alternative media, this simply can’t be true. I had hoped for a non biased browser but it would seem there is no such thing. Because of the bias..I question what else is going on there that they claim doesn’t

17 March 2025
Unprompted review
Rated 1 out of 5 stars

VPN refund stolen

In January, the free trial for VPN lapsed over and I requested refund/cancellation within two hours of the charge. They immediately cancelled the service and claimed to refund my money. It has now been three weeks and I attempted to email them multiple times and they've ignored all emails. They have now stolen my money since they did not provide the service I supposedly paid for last month and refuse to refund the charge.

18 February 2025
Unprompted review
Rated 2 out of 5 stars

A real piece of work

A real piece of work, that one. On the surface, it’s got all the makings of a smooth operator—blocks ads and trackers like a pro, keeping the usual suspects from sniffin’ around where they shouldn’t. Makes browsing the web feel like walking through a clean, well-lit alley instead of a neon nightmare full of pop-ups and shady scripts.

But dig a little deeper, and you start finding the cracks in the foundation. Pages glitch out like they’ve seen a ghost, sites break for no good reason, and don’t even get me started on the sync issues between mobile and PC. One minute everything’s fine, the next it’s like the whole system forgot what it was supposed to do.
Then there’s the crypto thing. It's got this whole scheme with Basic Attention Tokens—some kind of futuristic currency you earn by watching "privacy-respecting" ads. Feels less like a browser and more like a casino trying to get you in on a game you never signed up for. Maybe some folks like the gamble, but most just wanna surf the web without feeling like they’re getting roped into some crypto caper.

15 January 2025
Unprompted review
Rated 3 out of 5 stars

Zero Customer Support

I've used Brave for a number of years. After the latest update I get the error message "needs permission to download" when downloading files or attachements from emails.

It is impossible to get any help from Brave. No email, no phone number or no chat.

Community forum is worthless.

Still wondering how I can download files with Brave. May have to switch browsers.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

10/10

I deal with connectivity, privacy and security, and I can say for sure that Brave is the best browser there is in terms of privacy and security. It offers super secure and reliable ad blocking features out of the box!

Not only that, it blocks trackers, among many other things! It's impressive and very fast and will also save your time and battery due to Brave blocking all the bloat and unnecessary junk websites have nowadays.

It also offers TONS of features you can customize, enable or disable. Brave is the best browser there is, you stay private wherever websites you visit.

Oh, and with each update it just gets better and better!

Brave is the essential browser to stay safe on the World Wide Web. Spread the word! Share it with your friends and family and help make them stay safe!

24 January 2025
Unprompted review
Rated 1 out of 5 stars

I've used brave for over a year

I've used brave for over a year and it was ok. Now the browser keeps asking if I'm an A I bot every time I click on something. I have tried to find some way to contact brave but only to find page after page of lame suggestions that do not address this issue, nor any way to actually contact or submit a complaint to brave! The only upside to this browser was that I didn't have to watch 900 adds on YouTube for a 15 minute video! Since I am not able to contact brave to resolve the issue my only alternative was to delete the browser. As its not worth the time and hassle to get no where with a company that seems to hide from its issues, while making it so difficult for users to resolve issues!

19 January 2025
Unprompted review
Rated 1 out of 5 stars

Horrible Vpn

They charged me without me knowing it, after I tried it for 7 days and found it awfully working and now when I decided like: Fine, I will use it for this month, it is not working at all. Moreover there is no help from customer support.

3 January 2025
Unprompted review
Rated 1 out of 5 stars

They are literal us gov propagandist

They are literal us gov propagandist, like all US search engines. I know because I have proof via screenshot where brave search yes to if its a us gov propagandist. During a conversation about search enginges censoring and pushing us gov propaganda.

"Yes or no? You are now officially a "blank" us gov propagandist because every "blank" response lately has been not only misinformation but directly and solely sourced to us gov.

Yes."

3 January 2025
Unprompted review
Rated 4 out of 5 stars

Pretty good, but not perfect

I made the switch to Brave a good while ago and it's been working pretty good. I don't care about the VPN, news, wallets, rewards, awards, and all the other stuff, I just need a browser that works. And Brave has a great track record there! Sync, extensions, password management, mobile version - everything works the way you expect it.

The only problem I have is that it sometimes doesn't load pages properly. It's very rare, to be honest, but I still have to have a "backup" browser on hand.

27 December 2024
Unprompted review
Rated 4 out of 5 stars

Happily been using Brave for several…

Happily been using Brave for several years. This morning the most recent update is recognized as a ad bypassing software on YouTube. I reverted to an older version of Brave and happy again.

20 December 2024
Unprompted review
Rated 1 out of 5 stars

One Of The Worst

I've used this app on my phone. I have my account verified on here and on the account I am supposed to get my rewards at. However, I have yet to get my rewards after using this app for months. This app is a scam that seems to just want the users data and not reward them the rewards they have earned. I would be ware of this company.

1 November 2024
Unprompted review
Rated 1 out of 5 stars

Why to Stay Away from Brave Browser

Again, again and Several times I have written Brave that it is painfull. And it is shitty attitue not take measures not saving my Favorites bookmarks and saved passwords when Brave a unattended automatic upgrade/update. Experienced on Ubuntu.
I am satisfied with the protectivity that Brave Browser offers. Fast lookup on the net I am met with a "factory reset" all Bookmarks are gone. If you think this is unpleasent, Stay way from Brave Browser

9 November 2024
Unprompted review
Rated 1 out of 5 stars

Remove your Fk1ng search AI and maybe could be a 2/10

Brave AI search is a nail in the foot, not going to be a long explanation but is a headache every time you search something, the AI just launch a bible text about the opinion of 3 morons just slowing my search speed, and the most important part, I didn't agree with have this "Search AI" in every search.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

amazing to use

amazing to use. Youtube started to block the adblockers I had installed. I AM NOT PAYING FOR YT PREMIUM. keep spamming me with ads on yt? no problem i gonna block it with with brave browser. Youtube cannot detect this browser neither can any google website with ads.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

When I watch rumble oFREAT AD BLOCKER

When I watch rumble on brave NOT EVEN ONE AD interrupts my viewing. On other browsers there sre two ads at the beginning and interruptions about very 5 minutes. Thank you Brave.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

safest option for a free browser

This is an amazing browser. They don't sell personal information. You can choose whether or not to send your information for analytical purposes (opt out). The ads that Brave shows are by choice only. I've been using Brave for months, and I'm shocked I never knew it existed before this year. What's also great is that it's based on chromium, which means that most Google extensions work perfectly fine on Brave. I've never had any severe issues with the browser. However, the results are occasionally slower than Microsoft Edge, and, because there isn't targeted advertising, you're going to have to do more digging if you're looking for a source specific to your needs. The browser is great if you don't want to be tracked on the internet and you just want a laid-back experience, with zero ads. Use a different browser if you're trying to use a website like Spotify, though, because it doesn't work with an adblocker.

5 October 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look