Bravacar Lisboa: bad experience
After delayed flight, we arrived at the terminal at 20.00. There was nobody from Bravacar at the airport. No effort from Bravacar to contact us was made, although they knew the flightnumber. Telephone and emergency number was not answered (office closes at 8). We came back next day to collect our car and we’re charged with 30€ extra costs because of late pick-up (which we didn’t because there was nobody there when we arrived!). If we didn’t pay, we would not get the car. The car was very bad, a lot of noise while driving and braking. Hugo (employer of Bravacar) ensured us it was save. But it did not feel save. Hugo said there was no alternative car available. We’ve tried to call Carjet, but after half hour waiting on the phone they disconnected. Because we only had 3 days in Lissabon, no other car available was and did not want to spend our holiday at the carhire we decided to accept the car and extra costs. There were more things wrong with the car (back door interior was loose, back door lock would not close, only after pressing ‘open door’ on the key..). The car felt not safe, especially in the hills).
When we wanted to return the car, the office was closed (although it was 15.00). Luckily we found somebody at the garage, but somehow this person reacted very angry. We were very glad we could leave the car and we will never book again via carjet and Bravacar