good service
23 October 2017
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
1.9
Poor
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timely shipping and value for money
I ordered a touch screen to replace on my daughter's tablet, I was able to find the genuine quality parts on brapa.com for good price and it was delivered to me within 5 working days from Holland to UK. I fixed it in an hour, now working properly and my daughter is happy and I am happy too. thanks to Brapa, keep it up.
24 February 2016
Unprompted review
Do not buy here
Had ordered a replacement digitizer for my phone. According to the Brapa website, the article is in supply. Unfortunately, Brapa sent a message next day, saying it "could not be supplied for some while", and that they were "waiting for the manufacturer"
I immediately sent an email to Brapa in response, saying that I wanted to cancel my order, which is possible according to Brapa's own conditions (article 3.2)
Unfortunately, I have not received any reply from Brapa since. According to the Brapa site, the article is still in backorder, and, needless to say, I did not received any refund.
[EDIT]
It has taken me weeks, and several emails to get a reply from Brapa. After explaining their violation of customer rights over and over again, and eventually threatening with legal action, I was finally refunded the amount I paid. It has been a long, frustating, and exhausting process.
Any normal, well run company would have accepted cancellation of an order, replied to confirm, and refunded the paid amount on short notice. However, I feel Brapa is neither normal, nor well run.
The customer service is virtually non-existent, and the company is very slow respond to messages. I've a strong feeling the owners do not know how to run a business, and don't understand either the companies own conditions, or the basics of consumer rights.
For this reason, I strongly recommend against ever purchasing from Brapa.
20 November 2015
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.