Brandstyle24 Reviews 91

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Shoe Store
  2. Men's Clothing Store
  3. Sportswear Store

Written by the company

Brandstyle24 (BS24) - Your shop for original sneakers and sports shoes! TOP brands - Cheap prices - Fast shipping


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Customer support : no assistance for return

I ordered a pair of Nike, shoes are in good condition, nothing to say about it! All good!
But unfortunately it’s way too small for me, so I am trying to return it. I followed all the Indications, but when I go to the post office they tell me the return code is not working and they cannot assist. So far I have tried like 4 times and it’s always the same! I called DHL in Greece and in Austria, no one can help. I send emails to the shop… no answer… and for the moment I am desperate for assistance as I need to return the shoes and I can’t go to the local post office 5 times a day for no reason!

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Really bad

Really bad. I ordered the shoes size 10, and got instead a 9.5
Now I’m stuck with a pair of shoes I can’t use.

2 February 2026
Unprompted review
Brandstyle24 logo

Reply from Brandstyle24

Hello,

We have located your order under the name Richard Bennett.

According to our records, the correct size was shipped:
adidas TOP TEN RB GV6632 – EU 44 / UK 9.5 / US 10

The delivery note shows EU 44 / UK 9.5, which can be confusing, but this corresponds to US size 10. Different regions use different size systems for the same shoe.

Please check the size label inside the shoes, where you should see:
EU 44 – UK 9.5 – US 10

Thanks

Customer Service

Rated 3 out of 5 stars

Free returns advertised is a lie

In Companies Internet site it says free returns under returns, and the return label will be provided. But in the delivery it says I have to pay for the return. The boots are way too tight so I must return. Not funny

27 January 2026
Unprompted review
Rated 5 out of 5 stars

PUMA RS


I recently ordered a pair of sneakers from BrandStyle24, and I’m genuinely impressed. The whole process was smooth from start to finish. Shipping was faster than expected, the packaging was secure, and the shoes arrived in perfect condition.

The sneakers are 100% authentic and exactly as described.

Overall, a great shopping experience. I’ll definitely be ordering from BrandStyle24 again. Highly recommended for anyone looking for quality sneakers and reliable service.

7 January 2026
Unprompted review
Rated 4 out of 5 stars

Very nice boots and speedy delivery to…

Very nice boots and speedy delivery to the UK, however they look like ex display, quite a few scuff marks on them. Also you might want to look at your delivery service, my boots cost me £150 and yet they were left on the doorstep for easy pickings.
Otherwise all good 👍

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Really disappointed as I check…

Really disappointed as I check TrustPilot regularly before I shop somewhere new. I submitted a return a while ago -they've got one of those annoying returns systems where you have to submit a 'request' as opposed to just being able to create a label yourself. 4 days later (and now overdue on my 30 day returns period) I realised I still hadn't heard from them, so completed an online contact form....nothing. I completed another online contact form...nothing. I'm still waiting, and at this point I'm unsure if I'll ever be able to get a refund. Frustrating

They have since replied stating that they have replied twice. I check my emails daily and have never received a reply, so I wonder if there’s a technical fault with outgoing emails their end.

26 November 2025
Unprompted review
Brandstyle24 logo

Reply from Brandstyle24

We’re sorry to hear about your negative experience. However, we have already responded to your messages twice.

Please also check your SPAM folder, as our replies may have been filtered.

We’ve sent you the link for the free return label, which allows you to generate the label yourself.

Rated 1 out of 5 stars

Shockingly poor after sales service

Order came late and when I tried the shoes on the tongue on the left shoe came off in my hand.
Customer services accused me of ‘pulling with all my strength’ as that was the only way this could happen. After sending two more emails requesting a full refund they have not responded any further and I have had to raise a dispute with PayPal.

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Never Received a Email from you

Never Received a Email from you. All my information was in the box as requested
I have emailed you with the postal information, you have just responded with the same a the first response.

No I'm not just send my trainers back to me all in information is in the box as requested YOUR the fraudster, a really poor company

5 November 2025
Unprompted review
Brandstyle24 logo

Reply from Brandstyle24

WARNING: This customer is a fraudster.

First, he claimed he returned the shoes weeks ago.

When we asked for the return parcel number, we got no response.

Today he files a credit card dispute and at the same time generates a free return label on our portal.

He then cites that tracking number as the “return.”

Too bad we have all the evidence.

Not with us!!

Show reviews in all languages. (91 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look