The Timber Wolf I hired turned up on time and the price including delivery were fair. Due to poor weather I did not try to start it until the next day. It would not start, I did all the usual checks... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product was very good. Only complication was that I booked it in my name so I would have to be there at collection with my identification, whereas I wanted my son to collect it. Ended up getting... See more
Company replied
Very helpful on collection could have done without the snarky comment on there being mud on the rotavator. It's a rotavator! I had cleared most off, would understand if I brought a rotavator back cove... See more
Company replied
Good customer service, friendly and helpful. There was an issue with the availability of equipment which was not the fault of the local staff. They did their best to rearrange our booking as smoothly... See more
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
72-75 Feeder Road, BS2 0TQ, Bristol, United Kingdom
- 0345 602 6470
- brandonhirestation.com
4.3
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Excellent service from start to finish
Excellent service from start to finish. We will definetly use you again for our parade next year
11 November 2025
Reply from Brandon Hire Station
Hi, thank you for your review about your recent experience. We're delighted to hear that our Middlesbrough team made such a positive impression and provided excellent service from start to finish. We hope we can support you again next year! Kind regards, the Brandon hire Station team.
Great service very helpful team
Great service very helpful team
The manager was extra helpful
Best hire centre in Brighton and Hovep
12 November 2025
Reply from Brandon Hire Station
Hi Toby, thank you for your positive review. We're delighted to hear that you received helpful service from our Brighton manager and the team at the branch. We're glad to hear that we made such a positive impression and we hope we can support you again in future! Kind regards, the Brandon hire Station team.
Mainly good but some neagtives
The equipment was as described & worked well. The delivery & collection were on time. It would have been helpful to have more guidance on insurance requirements beforehand. Overall costs were considerably higher than the upfront quote.
6 November 2025
Reply from Brandon Hire Station
Hi, thank you for your review about your recent hire. While we are pleased to hear that you received prompt and reliable delivery of your items, your feedback concerning the guidance and clarity for insurance required will be taken on board. Kind regards, the Brandon hire Station team.
Vanishing Roof Ladder! Unfortunately the hire of a roof ladder…
Unfortunately the hire of a roof ladder for 2 weeks for urgent work was a disaster. First the wrong ladder was delivered by Redruth depot, too short, not the 5.6 meter ladder I ordered.
I phoned the office and the gentleman promised the right ladder would be delivered next day and agreed to allow me 3 days extra hire because of the delay.
The right ladder came but that was Friday and weekend coming up so work didn’t start. Monday was very heavy rain and next 2 days storm.
On Thursday work was to begin but I received a nasty shock to see the ladder had disappeared from my front garden! I spent all morning searching around Penzance looking for a stolen roof ladder, raised a hue and cry and had neighbour’s looking too.
I was about to phone the police when a kind builder came and told me his colleague had seen a Brandon’s man walk down the road with the ladder!
It had been collected over a week early and had been unused.
I phoned Brandon’s again and asked for a full refund which they agreed to immediately and then bought a ladder because I didn’t feel I could trust to hiring.
The Brandon’s main office were very reasonable and obliging, the problems came from the supply at Redruth.
12 November 2025
Reply from Brandon Hire Station
Hi, thank you for your feedback concerning your experience. We are extremely sorry for the communication and service surrounding the collection of the ladder and for the concern and inconvenience this caused for you. We are glad to know that a refund has been provided and your comments and experience will be taken on board. Kind regards, the Brandon Hire Station team.
Delivered wrong equopment
Delivered wrong equopment to what i ordered. Specifically ordered hollow tines but solid tinescwas delivered. Sent an email but not responded to.It has set my work back for 6 months.
5 November 2025
Reply from Brandon Hire Station
Hi Femi, we're really sorry to hear that you have not had a response to your email and we apologise for the inconvenience this issue caused for you. Please could you give our customer team a call on 0345 604 5337 so we can look into this for you? Kind regards, the Brandon Hire Station team.
Good customer service
I was shown how to use the equipment and the carpet cleaner was carried out to my car by a member of staff.
12 November 2025
Reply from Brandon Hire Station
Hi Lynn, thank you for your review. It's great to know that you received good service from our team. Kind regards, the Brandon hire Station team.
Combination ladder hire
Although the equipment wasn’t at the branch at the time of order, it arrived exactly when predicted to be available when needed, and staff were very helpful in loading and unloading upon return, making the whole process very easy and saving time.
12 November 2025
Reply from Brandon Hire Station
Hi Rob, thank you for your review. We're pleased to hear that the team were able to source the ladder you needed, as well as providing helpful service and making your hire process so easy. Thank you for choosing to hire with us and we hope we can support you again. Kind regards, the Brandon hire Station team.
Great service and price
12 November 2025
Reply from Brandon Hire Station
Hi Paul, thank you for your review. We're pleased to hear that you received great service and were happy with our prices. Kind regards, the Brandon hire Station team.
Reply from Brandon Hire Station
Good afternoon, thank you for your review about your recent experience. We're delighted to hear that you received perfect service during your hire. Kind regards, the Brandon Hire Station team.
Very prompt delivery and pick up
Very prompt delivery and pick up made the whole process very straightforward with no hanging around.
11 November 2025
Reply from Brandon Hire Station
Hi Mike, thank you for your 5-star review. We're pleased to hear that you had a great experience and were happy with our delivery and collection process. Kind regards, the Brandon Hire Station team.
Simple to order delivered on time
Simple to order delivered on time, friendly service
4 November 2025
Reply from Brandon Hire Station
Good afternoon, thank you for your review. We're pleased to hear that you had a great hire experience and found our service friendly and reliable. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Steve, thanks for your positive review. We're glad to hear that you received helpful service during your hire. Kind regards, the Brandon Hire Station team.
Good experience
As just a regular punter and not a trades person I found them easy to deal with and flexible.
4 November 2025
Reply from Brandon Hire Station
Good afternoon, thank you for your review about your recent experience! We're pleased to hear that you had a great hire experience. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Steven, thank you for your review. We're pleased to hear that you received great service during your hire. Kind regards, the Brandon Hire Station team.
Good prompt service with excellent…
Good prompt service with excellent communication, knowledgeable delivery driver
11 November 2025
Reply from Brandon Hire Station
Hi Andy, thank you for your positive review. It's great to know that you received excellent communication and prompt service from our team. Kind regards, the Brandon Hire Station team.
Not interested in working with small business
Used to rent equipment to us - small hospitality business - but now they declined to even let us have an account, with no reason why. Talk about not helping the small businesses...
9 December 2025
Unprompted review
Quick, easy and very helpful
Quick, easy and the guys were very helpful in shop providing the guidance on how to use.
6 November 2025
Reply from Brandon Hire Station
Hi Jan, thank you for your positive review. We're pleased to hear that you found our Gatwick team helpful and our hire process quick and easy. Kind regards, the Brandon Hire Station team.
Kit worked really well
Kit worked really well, went out of their way to make it easier to buy belts too
30 October 2025
Reply from Brandon Hire Station
Hi Darren, thank you for your positive review. We're pleased to hear that you were happy with the equipment and the service you received from our Braunstone team. Kind regards, the Brandon Hire Station team.
Good service machine ready as promised. Helpful staff
Good service machine ready as promised. He
10 November 2025
Reply from Brandon Hire Station
Good morning, thank you for your positive review. We're glad to hear that you received helpful and reliable service from our Inverness team. Kind regards, the Brandon Hire Station team.
DO NOT ORDER
Machine was blunt, a struggle to chip anything & took hours longer to complete what was needed. Drop off was okay, however pick up was due on Monday between 8-12. It wasn’t until 3pm that I decided to call & found out it wasn’t being picked up due to lack of drivers. I then notified you that you can’t pick it up between 10:30 & 2, to which I got a call at 12:40 saying you were outside to pick it up.
10 November 2025
Reply from Brandon Hire Station
Hi, thank you for your feedback. We're sorry to hear that your hire and collection did not go as expected and apologise for the inconvenience this caused for you. If you need to discuss this any further with our customer team, please contact us on 0345 604 5337. Kind regards, the Brandon Hire Station team.
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