What a fantastic service, Hired a Wacker plate from the Redditch branch for a paving projected ordered and paid online for delivery. Comms was fantastic arrived when they said it would, delivery gent... See more
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Manager phoned up the day before my equipment was due for hire to say it had been checked on return from a previous hire and required a new engine. Promised to look for an alternative item and get ba... See more
Company replied
I used Brandon Hire Station for the first time today and received excellent advice and guidance on the tools I really needed for the job in hand. Outstanding customer service, I can’t recommend them e... See more
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Great customer service given by Jake at your Redditch branch, great handover of machine showing me how to run the Scariffier even going the extra mile and helping me get in the car… 5 stars for Jake…... See more
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Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 3, Clive Road Industrial Estate, B97 4BT, Redditch, United Kingdom
- 01527 582790
4.1
Great
30 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Brandon Hire Station - Redditch
Good afternoon, thank you for your positive feedback. We're glad to hear that you had a great hire experience and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Terrible customer service
Terrible customer service - scaffold tower was ancient - certainly wont use again
28 September 2025
Reply from Brandon Hire Station - Redditch
Hi, thank you for your feedback about your recent hire. We're very sorry to hear that your experience did not meet the high standards we expect to provide. We will take your feedback on board to ensure this is addressed, and ensure we are providing high quality service and support to all our customers. Kind regards, the Brandon Hire Station team.
Really helpful and polite staff
Really helpful and polite staff, the equipment I hired was in good condition and a fair price.
3 September 2025
Reply from Brandon Hire Station - Redditch
Hi Chris, thank you for your positive review! We're glad to hear that you found our team friendly and polite and that you were happy with our equipment and pricing. Kind regards, the Brandon Hire Station team.
Failed to deliver
Manager phoned up the day before my equipment was due for hire to say it had been checked on return from a previous hire and required a new engine. Promised to look for an alternative item and get back to me that day (he didn’t). Chased the following day and asked for a call back (didn’t happen). Chased again and spoke to the manager who said he’d get back to me early next week with an update (he didn’t) and then again a week after the equipment should have been delivered - which had still not been fully repaired. So cancelled the order and went elsewhere.
8 September 2025
Reply from Brandon Hire Station - Redditch
Hi Simon, thank you for your feedback about your recent hire. We apologise that the service and communication you received did not meet the high standards we expect to deliver and we understand the frustration this must have caused. We will take your feedback on board to ensure this is improved. Kind regards, the Brandon Hire Station team.
Great advice and guidance
I used Brandon Hire Station for the first time today and received excellent advice and guidance on the tools I really needed for the job in hand. Outstanding customer service, I can’t recommend them enough!
29 April 2025
Unprompted review
Reply from Brandon Hire Station - Redditch
Hi John, thank you for your feedback about your recent hire. We're happy to hear that you received excellent advice and guidance on the tools you needed and that our customer service stood out to you. We appreciate your recommendation and look forward to assisting you again in the future. Kind regards, the Brandon Hire Station team.
Great customer service given by Jake at…
Great customer service given by Jake at your Redditch branch, great handover of machine showing me how to run the Scariffier even going the extra mile and helping me get in the car…
5 stars for Jake…
19 March 2025
Unprompted review
Reply from Brandon Hire Station - Redditch
Hi Debbie, thank you for your wonderful review of your recent hire experience at our Redditch branch. We're pleased to hear that Jake provided great customer service and went the extra mile to support you with your Scarifier hire. If you have any other equipment needs in the future, please don't hesitate to reach out. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Redditch
Hi Simon, thank you for your 5-star review. We're pleased to hear that our team were helpful and that the equipment met your needs. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Redditch
Hi Caroline, thank you for your review! We're pleased to hear that you were impressed with the machine you hired and found our Redditch team friendly and helpful. Kind regards, the Brandon Hire Station team.
Good kit, efficient service
Good kit, reasonable prices, delivered and collected on time with helpful SMS updates
23 July 2024
Reply from Brandon Hire Station - Redditch
Hi Nick, thank you for your 5-star review! We're happy to hear that our equipment, pricing, and delivery service met your expectations, and that the SMS updates were helpful. Kind regards, the Brandon Hire Station team.
The chap in the shop was great
The chap in the shop was great, really helpful and helped me load the walker plate into the car.
2 May 2024
Reply from Brandon Hire Station - Redditch
Hi David, thank you for your 5-star review. We're delighted to hear that our Redditch team member was able to assist you with loading the plate into your car. We appreciate your feedback and hope to see you again soon. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Redditch
Good morning, thank you for your 5-star review. We're delighted to hear that you received helpful service from our Redditch team. Your feedback is greatly appreciated. Kind regards, the Brandon Hire Station team.
What a fantastic service
What a fantastic service, Hired a Wacker plate from the Redditch branch for a paving projected ordered and paid online for delivery. Comms was fantastic arrived when they said it would, delivery gent was friendly and helpful, showed me how to get it working etc. and what everything did, collected it when they said they would. The whole hire process was seamless, did exactly what was supposed to happen with no intervention from me.
19 April 2024
Unprompted review
Reply from Brandon Hire Station - Redditch
Hi Tom, thank you for your fantastic review! We're delighted to hear that your experience at our Redditch branch was seamless and that our delivery service exceeded your expectations. We appreciate your feedback and hope we will see you again in the future. Kind regards, the Brandon Hire Station team.
No petrol in tank and machine not working correctly…
Scarifier arrived promptly with helpful delivery driver. Fuel tank was empty despite being charged for a tank. Driver photographed empty tank through cap opening as proof. Engine started easily but throttle cable action didn't raise revs enough to engage clutch for scarifier cassette to rotate. Rang number of local office twice to report missing petrol and fault. Answering machine with message to say dealing with another customer and will ring back. Still waiting for call back weeks later. Job needed doing so I tweeked throttle to get machine operating. Did job. Machine collected as agreed.
Still no response from Brandon, out of pocket for petrol, machine needed tweeking to be usable.
Could have let me unable to do job on agreed day
No customer back up when called helpline.
Machine delivered and collected by Redditch branch but booked on line so I don't know who is responsible. Called local Redditch branch when needed help but no return call.
27 March 2024
Reply from Brandon Hire Station - Redditch
Hi, thank you for your review and bringing this to our attention. We're extremely sorry to hear about the issues during your hire. We are passing your review on to our team to investigate this for you. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Redditch
Hi Mr Saunders, thank you for your 5-star review. We're delighted to hear that you found our booking process easy and our delivery efficient. Thank you for taking the time to leave a review and we look forward to assisting you again in the future. Kind regards, the Brandon Hire Station team.
Great service
Jake at the office was really understanding and offered a great deal and service
11 March 2024
Reply from Brandon Hire Station - Redditch
Hi Mike, thank you for your 5-star review. We're delighted to hear that Jake provided you with great service at our Redditch branch. Please do get in touch if there's anything else we can help with. Kind regards, the Brandon Hire Station team.
Clean great kit
Easy to order, staff at the Redditch branch really helpful, went the extra mile!
Superb would recommend.
👍🏼
22 December 2023
Reply from Brandon Hire Station - Redditch
Hi Ralphie, thank you for your positive review. We're delighted to hear that you found our hire process easy and that our team at the Redditch branch went the extra mile to assist you. Thank you for choosing to hire with us and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Redditch
Hi Simon, thank you for your positive review. We're pleased to hear that you found our team helpful and the road signs you hired were suitable for your needs. Please do get in touch if we can help with any future hires. Kind regards, the Brandon Hire Station team.
Mixed first experience
Reserved item online. Received call to say it wasn't available, so was offered a suitable alternative. However it took several calls to organise both delivery and collection, both of which happened several days after what had been agreed. This meant lots of waiting around for people to turn up, including being told that the driver wouldn't be coming as arranged because they had been sent somewhere else(!).
Pleasant staff but a lot of hassle and didn't seem overly organised, with a lot of chasing up from my end.
18 October 2023
Reply from Brandon Hire Station - Redditch
Good afternoon, thank you for your feedback. We're sorry to hear that our communication did not meet the high standard we expect in this instance and we apologise for the delays that were caused. We appreciate your comments and will be looking into this to ensure we improve our services and communication going forward. Kind regards, the Brandon Hire Station team.
Great Experience
The equipment was Great, clean and worked well and the staff were really friendly and going out their way to be helpful which was quite refreshing.
It was a really good experience and I will use them again.
20 August 2023
Reply from Brandon Hire Station - Redditch
Hi Ian, thank you for taking the time to leave such a positive review for our Redditch branch. We're delighted to hear about the excellent experience you had with our team and our hire equipment. Thank you for being a valued customer and we look forward to seeing you again soon! Kind regards, the Brandon Hire Station team.
Amazing service from start to finish
Amazing service from start to finish, so helpful.thank you
6 July 2023
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