The staff at the Ipswich office were all genuinely really helpful. I’m not a tradesman and so often going to a builders yard or similar can be slightly awkward as I’m not always certain about what to... See more
Company replied
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See what reviewers are saying
The bar that held in the sand paper came loose snapping the screws, drove back and the guy sead use a 2p to tighten (some advice before would have helped), also no sign of a refund for unused sand pap... See more
Company replied
I ordered a small foldable Tower on line to pick up at Ipswich Branch. This was Available for collection immediately. Super clean and great working order. Had it for weekend and returned 07.30 Monday... See more
Company replied
Mr TKidd, was very happy Customer with Ipswich Brandon Hire Station, who got me a 9m long ladder, so I could paint the top of my House. The Team worked together to get me a 9m long ladder, "to get th... See more
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 3, Farthing Road, IP1 5AP, Ipswich, United Kingdom
- 01473 467 660
4.1
Great
35 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Really helpful and knowledgable staff
25 November 2025
Reply from Brandon Hire Station - Ipswich
Hi, thank you for your review. We're pleased to hear you found our team helpful and knowledgeable. Kind regards, the Brandon Hire Station team.
***Warning to all!!!!!***
I’m being pursued for £17.40 and I don’t know what for, the email addresses are not trusted but they keep coming. I’ve had no calls or letters. Can you please ask someone to make contact to explain and provide some form of explanation for the costs incurred.
4 August 2025
Reply from Brandon Hire Station - Ipswich
Hi Joshua, thank you for making us aware of this. We have passed your information on to our team. Alternatively, if you'd like to contact us directly you can reach our customer care team on 0345 604 5337. Kind regards, the Brandon Hire Station team.
The staff at the Ipswich office were…exceptionally helpful
The staff at the Ipswich office were all genuinely really helpful. I’m not a tradesman and so often going to a builders yard or similar can be slightly awkward as I’m not always certain about what tool I need for what job, but the guys at Ipswich were really patient, kind and helpful in me sourcing a post puller and a post hole borer.
Couldn’t recommend any higher.
19 June 2025
Reply from Brandon Hire Station - Ipswich
Hi Will, thank you for taking the time to leave this kind review for our Ipswich branch. We're proud to have such excellent teams within our branches, and it's great to know that the Ipswich team were so helpful and supportive when finding the right tools for your work. Thank you for your recommendation and we hope to see you again in future. Kind regards, the Brandon Hire Station team.
I hired a compactor and they were very…
I hired a compactor and they were very helpful. Thankyou
14 April 2025
Reply from Brandon Hire Station - Ipswich
Good afternoon, thank you for your review. We're delighted to hear that our team were helpful during your hire. Kind regards, the Brandon Hire Station team.
Mr T Kidd
Mr TKidd, was very happy Customer with Ipswich Brandon Hire Station, who got me a 9m long ladder, so I could paint the top of my House.
The Team worked together to get me a 9m long ladder, "to get the job done".👍🏼
8 May 2025
Unprompted review
Reply from Brandon Hire Station - Ipswich
Hi, thank you for your 5-star review! We're pleased to hear that our Ipswich team were able to assist you with the ladder you required for your painting project. Your recommendation is greatly appreciated and we hope we can support you again soon. Kind regards, the Brandon Hire Station team.
The recent hire was really good and the…
The recent hire was really good and the help and understanding from staff was second to none
10 April 2025
Reply from Brandon Hire Station - Ipswich
Hi Michael, thank you for your positive review. We're delighted to hear that your recent hire experience met your expectations and that you received helpful and supportive service from our Ipswich team. Kind regards, the Brandon Hire Station team.
Hired online
Hired online . Money taken instantly. When I arrived at their branch the equipment I had hired , they did not have in stock and were unable to get me for the time I wanted it..
29 January 2025
Reply from Brandon Hire Station - Ipswich
Hi Andrew, thank you for your feedback. We apologise for the inconvenience you experienced due to the equipment availability, and that you weren't made aware of this prior to your collection. We will take your comments on board. Kind regards, the Brandon Hire Station team.
Forget a screwdriver use a 2p
The bar that held in the sand paper came loose snapping the screws, drove back and the guy sead use a 2p to tighten (some advice before would have helped), also no sign of a refund for unused sand paper. Guys in shop were more interested in getting another colleague sacked for sleeping on the job. Customer service could do with a bit of work (would never let my wife go in there, felt more like a pub on a Saturday night than a commercial business).
27 December 2024
Reply from Brandon Hire Station - Ipswich
Hi, thank you for bringing your experience to our attention. We apologise that your hire did not meet our high standards of service and appreciate your feedback on this matter. We will ensure this is investigated. Kind regards, the Brandon Hire Station team.
Very helpful nothing was a problem
Very helpful nothing was a problem. Highly recommended 👌
15 December 2024
Reply from Brandon Hire Station - Ipswich
Hi Andy, thank you for your feedback and for recommending us! We're happy to hear that you found our team helpful and accommodating. Kind regards, the Brandon Hire Station team.
Great service
I ordered a small foldable Tower on line to pick up at Ipswich Branch. This was Available for collection immediately. Super clean and great working order. Had it for weekend and returned 07.30 Monday morning. Great Service. My only concern was that i ordered on line @£38.64 Which i Paid in Full. When i returned tower, a few days later the return invoice Said i owed £9.66 and was told in a telephone conversation that there is often a difference in On-line/in store prices. Price stated on-line was price i paid. I will definitely use this service again.
8 September 2024
Reply from Brandon Hire Station - Ipswich
Hi Shane, thank you for your 5-star review and for choosing our Ipswich branch. We're delighted to hear that you found the Tower in great working order and appreciated our service. We apologise for any confusion regarding the pricing and appreciate you bringing this to our attention. We look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Ladder hire.
I had an issue caused entirely by my lack of communication and the team at Brandon sorted it out for me. With help from both their web site team and their local offices.
Could not ask for better service.
14 August 2024
Reply from Brandon Hire Station - Ipswich
Hi Mr Paine, thank you for your positive review. We're delighted to hear that our team was able to assist you and provide you with the service you needed. Kind regards, the Brandon Hire Station team.
Great hire service
Great hire service. Excellent equipment and good value delivery and pick up costs
24 July 2024
Reply from Brandon Hire Station - Ipswich
Good morning, thank you for taking the time to review us. It's great to hear that you received excellent service from our Ipswich team and appreciated the good value of our delivery and pick-up costs. Kind regards, the Brandon Hire Station team.
Great reliable and friendly service
Great reliable and friendly service. Equipment was of a high standard and really helped me with my enormous project. I would recommend them to everyone.
24 May 2024
Reply from Brandon Hire Station - Ipswich
Hi Judy, thank you for your wonderful review! We're thrilled to hear that our service and equipment met your expectations and helped with your project. We appreciate your recommendation. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Ipswich
Hi Mathew, thank you for your positive feedback and for making us your first choice! We're delighted to hear that our Ipswich team are always very helpful. We appreciate your support and look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Very flexible with the delivery
Very flexible with the delivery as I kept putting it off due to the weather. Finally delivered on the day I wanted and collected without issue. I wasn’t present for the delivery or collection.
8 April 2024
Reply from Brandon Hire Station - Ipswich
Hi Malcolm, thank you for your feedback. We're glad to hear that our delivery service was flexible and met your needs despite the weather challenges. We appreciate your business and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
First class service
Equipment arrived and was collected as scheduled, price was good value for money
12 March 2024
Reply from Brandon Hire Station - Ipswich
Hi Les, thank you for your positive review. We're delighted to hear that the equipment arrived and was collected as scheduled, and that you found our prices to be good value for money. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Very helpful
Equipment was presented clean and safety checked on time ready for hire period. Collection and return processes were easy. Staff very helpful
28 February 2024
Reply from Brandon Hire Station - Ipswich
Hi Nigel, thank you for your 5-star review. We're glad to hear that you found our equipment clean, safety checked, and ready for hire on time. It's great to know that our collection and return processes were easy and that our Ipswich team were very helpful. We appreciate your feedback and look forward to serving you again. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Ipswich
Hi Robert, thank you for your positive review. We're pleased to hear that you found our Ipswich team friendly and efficient and were happy with our prices. Kind regards, the Brandon Hire Station team.
Helpful and reliable
9 October 2023
Reply from Brandon Hire Station - Ipswich
Good afternoon, thank you for your 5-star review. We're delighted to hear that you had an excellent hire experience and found our service helpful and reliable. Kind regards, the Brandon Hire Station team.
Good equipment and helpful staff
Floor sander was ready to collect with subsidiary kit and helpful staff
20 October 2023
Reply from Brandon Hire Station - Ipswich
Hi John, thank you for your positive review of your Floor Sander hire. We're pleased to hear that you were impressed with our equipment and helpful team at our Ipswich branch. Kind regards, the Brandon Hire Station team.
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