Unfortunately they missed the wheels off the online hire so had to do a 16 mile round trip to collect them having just gone and collected the scaffold. Also, the wheels were hard to fit into the... See more
Company replied
Location
Switch locationCastle Park Road, Whiddon Valley Industrial Estate, EX32 8PA Barnstaple, GB
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See what reviewers are saying
Had what I needed, got it earlier than I originally planned but this was not a problem for the Brandon branch at Barnstaple who were very flexible and helpful. Highly recommended, and I will go here f... See more
Company replied
A good overall service. Only disappointment was that the I had to wait a further two days before I could collect the hired product as it turned out my local depot did not have the items in stock. It w... See more
I dont normally leave reviews but I was very very impressed with the service and price. I thought the price given online was a bit too good to be true so I phoned up to check. Nice lady talked t... See more
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Castle Park Road, Whiddon Valley Industrial Estate, EX32 8PA, Barnstaple, United Kingdom
- 01271 378 973
4.3
Excellent
21 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Miles was very knowledgeable and helpful
15 August 2025
Reply from Brandon Hire Station - Barnstaple
Hi, thank you for your great feedback. We’re delighted to hear that Miles provided knowledgeable and helpful service during your visit. Thanks for choosing to hire with us and we hope we can assist you with any future tool hire needs. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Barnstaple
Hi Gerry, thank you for your 5-star review. We're delighted to hear that you had an excellent experience with us. Kind regards, the Brandon Hire Station team.
Friendly assistance & service
10 April 2025
Reply from Brandon Hire Station - Barnstaple
Hi Geoffrey, thank you for your positive review about your recent hire. We're happy to hear that you received friendly assistance and service from our team. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Barnstaple
Hi Dave, thank you for your 5-star review. We're pleased to hear that you found our Barnstaple team friendly and helpful, and that you were satisfied with our equipment and pricing. Kind regards, the Brandon Hire Station team.
Wheels were missed
Unfortunately they missed the wheels off the online hire so had to do a 16 mile round trip to collect them having just gone and collected the scaffold.
Also, the wheels were hard to fit into the scaffold and a bugger to get back out.
But the hire was cheap
24 October 2024
Reply from Brandon Hire Station - Barnstaple
Hi Terry, thank you for your review. We apologise for the inconvenience caused by the missing wheels and the difficulty you experienced fitting them into the scaffold. We will take your review and comments on board. Kind regards, the Brandon Hire Station team.
Great.
Great.
Hopefull, you will collecte the mini digger early morning as we are travelling back to Kent in the morning.
21 July 2024
Reply from Brandon Hire Station - Barnstaple
Hi Elsayed, thank you for your 5-star review. We're glad to hear that you had a great experience with us. Kind regards, the Brandon Hire Station team.
What do I need
I was not quite sure what I was hiring . they advised me which was great . the two men who brought it were polite and helpful.the only thing was they didn't knock the door when they picked it up as i thought for a minute it had been stolen until I had a email .
1 May 2024
Reply from Brandon Hire Station - Barnstaple
Hi Barbara, thank you for your feedback. We're pleased to hear that our team offered helpful advice during your hire and friendly service during the delivery. We apologise that the team did not knock on your door during the collection and we'll pass this comment on. We appreciate your business and hope to serve you again in the future. Kind regards, the Brandon Hire Station team.
Great service!
It was easy to order online, driver arrived on time and helped us get the machine into the garden and showed us how to start it. The office were helpful with queries we had. Whole process was smooth and simple.
23 April 2024
Reply from Brandon Hire Station - Barnstaple
Hi Hannah, thank you for your 5-star review. We're delighted to hear that your experience with us was smooth and simple, from ordering online to receiving assistance with the machine in your garden. We hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Barnstaple
Hi Adrian, thank you for your positive review and choosing to hire with us. We are pleased to hear that you found our team helpful and our prices reasonable. Please do get in touch if we can help with any future hires. Kind regards, the Brandon Hire Station team.
Nice and easy pick up and drop off with…
Nice and easy pick up and drop off with a good price for tool hire. Thanks guys!
11 March 2024
Reply from Brandon Hire Station - Barnstaple
Hi Lee, thank you for your positive feedback! We're glad to hear that you found our tool hire service easy and affordable. We appreciate your business and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Delivered wrong sized item
Delivered wrong sized item, made life very difficult. When local branch contacted , I was told there was nothing they could do.
10 December 2023
Reply from Brandon Hire Station - Barnstaple
Hi Nathan, thank you for making us aware of this. We're very sorry to hear that you were not informed that the size you ordered was not available and apologise for the inconvenience this caused for you. We have passed your review on to our team to ensure these issues are addressed. Kind regards, the Brandon Hire Station team.
Flexible and helpful
Had what I needed, got it earlier than I originally planned but this was not a problem for the Brandon branch at Barnstaple who were very flexible and helpful. Highly recommended, and I will go here for any future needs.
11 August 2023
Reply from Brandon Hire Station - Barnstaple
Hi Mick, thank you for choosing to hire with our Barnstaple branch. We're pleased to hear that our team were helpful and flexible. We look forward to seeing you soon! Kind regards, the Brandon Hire Station team.
The manager in Barnstaple branch was…
The manager in Barnstaple branch was really helpful and accommodating with my situation.
19 July 2023
I dont normally leave reviews but....
I dont normally leave reviews but I was very very impressed with the service and price.
I thought the price given online was a bit too good to be true so I phoned up to check. Nice lady talked through the hire options with me and explained it all.
After agreeing a delivery day I got a call asking if they could drop it off a day early at no extra cost.
Collected on time. Instruction videos to watch on the website. Far cheaper than anywhere else for what I wanted.
Can't fault the Barnstaple team at all.
Will be back next spring for another hire of the stump grinder.
31 March 2023
Reply from Brandon Hire Station - Barnstaple
Good morning Nick, thank you for taking the time to leave us a review. t's great to know that it was because of the service and price. I will pass your feedback onto the Barnstable Brandon Hire Station team, we look forward to seeing you next year for the stump grinder
A good overall service
A good overall service. Only disappointment was that the I had to wait a further two days before I could collect the hired product as it turned out my local depot did not have the items in stock. It was a bit of an inconvenience. Staff at depot are always friendly and helpful and did apologise for the delay.
27 February 2023
Easy to deal with and clear information…
Easy to deal with and clear information on delivery and collection. The aerator was of good quality. Only criticism was the extra charge for fuel as this does not allow for differences in usage.
6 October 2022
Received what I wanted and on time and…
Received what I wanted and on time and sending it back was easy with no drama.
30 August 2022
Excellent
Brandon Hire offers excellent value for money, swift and very helpful, divered and collected on time. Very helpful staff
25 August 2022
We hired a 240 volt generator firstly…
We hired a 240 volt generator firstly you changed £10.0 for 3 litres of petrol bit OTT and it had no rubbers on the bottom so walked it self across our clients patio and causing damage to our clients patio not happy
28 August 2022
Great customer service!
20 July 2022
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