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Branch Reviews 

2
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TrustScore 3 out of 5

2.9

Software Company
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2.9

Average

TrustScore 3 out of 5

2 reviews

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2.9

All reviews

(2)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

No support when it matters

No support when it matters

We reported a critical Apple Search Ads data issue to Branch on August 2: cost data had stopped updating since July 22 despite successful authentication and active campaigns.

We followed up again on August 8 and August 15, clearly explaining that the issue was urgent. After 19 days, we still have not received a meaningful response from a support engineer.

For a paid B2B analytics platform handling advertising attribution and reporting, this level of support is unacceptable. A critical data issue can happen; ignoring the customer for weeks should not.

2 August 2026
Unprompted review
Rated 1 out of 5 stars

Scammy and Abusive

Scammy and Abusive

Their website implies there is a self service tier, but when you sign up you can only choose from paid plans (min $499 per month). They immediately want your card details and as soon as you log in there is a $50 charge.

I emailed various times about how to sign up for the mythical self service tier, but was first ignored and finally gaslighted. Now signed with another company.

1 August 2025
Unprompted review

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