Loved the Christmas puzzle! At 1000 pieces, it was made manageable by distinction like every window in a different color tint, animals on the roof snow and so on. The down side was that the pieces wer... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We are BrainTreeGames- one of the leading jigsaw puzzles manufacturers worldwide. We create and design puzzles that excite enthusiastic puzzlers to have a rejuvenating experience. With the mission to bridge the gap between top-notch puzzles and affordable pricing, we bring exclusive, cost-effective puzzles to the U.S market. Having 58+ years of experience in Printing & Packaging , we are now focused on providing the best jigsaw puzzles at your doorsteps. If we boil it down, it’s the build quality, creativity, and great price range which separates our puzzles from average puzzles out there. Solving puzzles is like a mental exercise for your brain. The more you exercise, the better you become.
Contact info
4860 Cox Road Suite 200 VA, 23060, Glen Allen, United States
- +1 703 436 9766
- support@braintreegames.com
- braintreegames.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loved the puzzles
Loved the puzzles however it appears that they haven't been cut all the way through. There were a couple pieces I had to finish the cut on. The puzzles are beautifully constructed and very sturdy. Love the images as well!
This is the second 1000 piece puzzle I…
This is the second 1000 piece puzzle I bought from Hobby Lobby in Brick NJ that has one piece missing! And No, I didn’t loose it either.
Very annoying.
The puzzle I have is super beautiful
The puzzle I have is super beautiful, colors are just perfect - very bright, somewhere sparkly. I was really suprised how lovely it is. And the pieces are very unique, which make puzzle more challenging. I will definitely buy more puzzles from Brain Tree Games. Love you!
The puzzle has issues
The puzzle has issues.
A lot of the pieces were stuck together still.
There were a lot of pieces that had paper stuck in between the open holes
I like puzzles
Perfect Puzzles
I bought the "Brain Tree 10 in 1 DecaPuzzle Collection Christmas Series Jigsaw Puzzles 5 x 500 Pieces / 5 x 300 Pieces" Normally I buy Puzzles with at the very least 1000 pcs. But I've been having a hard time finishing bigger projects lately, so I wanted to try these. First the packaging is fantastic! Box was sturdy and had a handle. Each puzzle is in a clear thick zip lock bag with a picture of the puzzle. I completed one the day I bought it and the pieces all fit perfect. The colors were vivid and beautiful. And surprisingly it was just as satisfying to finish a small puzzle as it has always been to finish the large ones.
One of the puzzles is completely…
One of the puzzles is completely missing a corner piece
I loved how it came with a bag to put…
I loved how it came with a bag to put the puzzle in after doing it.
Pieces are peeling
Pieces are peeling. Pieces are missing. Will try not to buy from here again.
Thank you
Thank you Brain tree for your beautiful puzzles! Heavy cardboard used in your puzzles makes it easier to fit the peices togethe. I especially love the 1000 PC Christmas puzzles!
Your puzzles have very vibrant colors
Your puzzles have very vibrant colors. We purchased the 10 puzzle kit. The cat puzzle was missing 2 pieces, an edge and an interior. The seal on the bag was intact. Several pieces seem to delaminate easily. But despite a few setbacks, they are enjoyable to do.
Nice puzzles!
Just started a 1000 piece puzzle. Love that it came with the poster and that it was on thicker paper-that helps it from tearing. I live in a 55+ community & we share puzzles. These are nice-thanks!
We were disappointed in this puzzle for…
We were disappointed in this puzzle for a few reasons. 1. Some of the pieces were not cut through completely. 2. The finish on the puzzle makes it very hard to see. And lastly 3. We were missing a piece, new out of the box.
We did enjoy the challenge of the picture itself.
Easy and relaxing
Jigsaw puzzle- 400 pieces- “Cozy Porch”.
Very easy and relaxing! Took me about 2 hours to complete. Scene is busy with everything I love on a summer day.
Just opened and am so excited to build…
Just opened and am so excited to build my puzzle!!
I like the design and I how cozy it is
I like the design and I how cozy it is
Missing 14 pieces of one puzzle that…
Missing 14 pieces of one puzzle that came in Deca Puzzle Collection Christmas Series
Puzzle was missing a piece and I tried…
Puzzle was missing a piece and I tried calling the number on the website and it's disconnected.
Love the colors and colors he metallic…
Love the colors and colors he metallic look but the paper was lifting off on some pieces. I want to glue and hang it but it’s ruin now.
Very nice quality
The pieces were a bit wanky & odd but liked that. Good solid pieces & stayed together better than any brand I’ve worked. Very nice quality all around plus fun to work!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








