On delivery some items were not present. Metal work had not been put on the truck but was delivered separately within an hour. Compost unavailable at my local depot was delivered from another depot in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mel the Kitchen Showroom Manager at Yeovil is amazing. I rang this morning with the phone answered very quickly, asking about a kitchen door on a very old Bradford’s kitchen. She had the information... See more
Company replied
I ordered a replacement glazed unit for a Velux window after it suddenly just went bang. Bradfords realised there was a possible recall on the type of unit I'd ordered. They contacted me and g... See more
Company replied
I was looking for an 8 foot scaffold board or similar to span raised beds. Chap at Yeovil desk saw I was a pensioner and suggested an alternative, just as well treated but cheaper. For such a small... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
100 Hendford Hill, BA20 2RF, Yeovil, Somerset, United Kingdom
- 01935 423311
4.6
Excellent
325 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service
Very good service, the fence panels turned up as expected and they're good quality.
16 March 2022
Reply from Bradfords - Yeovil BBS
Hi Andrew,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Yeovil BBS
Hi Jason,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our branch team at Yeovil and that you are more than happy with the service you have received from your delivery drivers.
We hope to see you again soon!
Kind Regards,
Charlotte
Delivery was correct and on time but…
Delivery was correct and on time but one of my sleepers was damaged all along two edges. I asked for a replacement which they agreed to but had to call 3 times for it then it was eventually swapped 3 days later.
Then when I went to do the job I realised that half of the sleepers were 2400x200x100 as advertised and the other half were 2400x190x95 and different grade timbers which was very annoying when trying to build a retaining wall and having 2 different sized sleepers.
11 February 2022
Reply from Bradfords - Yeovil BBS
Hi Daniel,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us and I apologise greatly for this and for the inconvenience this has caused you.
I will pass your feedback on to the relevant departments so that we can look into what caused this to happen.
If you would like to discus this further, please contact me at ecommerce@bradfords.co.uk
Kind Regards,
Charlotte
Reply from Bradfords - Yeovil BBS
Hi Bruce,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our team in Yeovil.
We hope to see you again soon!
Kind Regards,
Charlotte
Reply from Bradfords - Yeovil BBS
Hi Mick,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon.
Kind Regards,
Charlotte
Great Service
The website was unclear as to when my item would be available for collection at my local depot (Yeovil) and there were also no details regarding collection procedure in the order confirmation email. So I called them and was asked to leave my name and number and was told that someone would call me back. I was doubtful this would happen, but within an hour I had received a call to say that the item was not at the depot for collection, as it should be, so because of the inconvenience they would send a vehicle to get it and deliver it to me the same day. I then received a delivery confirmation text with a timeslot and the item arrived within the given window. I was very impressed and will definitely use again. I will say that I think collection instructions and item availability were not clear on the website or email and require improvement.
18 January 2022
Reply from Bradfords - Yeovil BBS
Hi Mrs Ledbury,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us- our Yeovil branch in particular.
I am sorry to see that you had issues with our website and that the collection process was not made clear. I will pass this on to the relevant departments to look into and make any necessary changes.
Thank you for your feedback!
We hope to see you again soon.
Kind Regards,
Charlotte
Great service
Great service, wide range of products, competitive prices, friendly helpful staff - just what I need as a developer
7 January 2022
Reply from Bradfords - Yeovil BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Yeovil BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Fantastic service and excellent product…
Fantastic service and excellent product for a very good price! What more could anyone ask for!
23 December 2021
Reply from Bradfords - Yeovil BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Yeovil BBS
Hi Phil,
Thank you for taking the time to leave us a 5 star review.
I am really pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Excellent product
Excellent product, speedy and courteous service. Fitted like a glove!
2 December 2021
Reply from Bradfords - Yeovil BBS
Hi Graham,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are satisfied with both the service and the product that you have received.
We hope to see you again soon!
Kind Regards,
Charlotte
Staff were very helpful.
29 November 2021
Reply from Bradfords - Yeovil BBS
Hi Martyn,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Reply from Bradfords - Yeovil BBS
Hi Karen,
Thank you for taking the time to leave a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Great service
2 November 2021
Reply from Bradfords - Yeovil BBS
Hi Mr Phillips,
Thankyou for taking the time to leave a review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Definitely recommended
Very efficient service by very friendly and helpful staff. I was very impressed and will definitely be using you guys in the future.
20 October 2021
Reply from Bradfords - Yeovil BBS
Hi,
Thank you for taking the time to leave a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
I would give six stars if I could
I would give six stars if I could. Fantastic customer service. Really friendly staff. Exceptional support from Stewart for my fireplace project. I don’t claim to be a skilled craftsman so I needed all the help I could get! Thank you!
19 October 2021
Unprompted review
Reply from Bradfords - Yeovil BBS
Hi Joseph,
Thank you for taking the time to leave a review.
I am pleased to see that you have had a positive experience with us from start to finish and that you got all the support you needed from Stewart!
I will certainly pass this on to him and the rest of the team in Yeovil.
We hope to see you again soon.
Kind Regards,
Charlotte
Very helpful staff
Very helpful staff, i purchased items on line, picked up at local branch an hour later excellent service
4 October 2021
Reply from Bradfords - Yeovil BBS
Hi Brian,
Thank you for taking the time to share your experience with us.
I am pleased to hear about your positive experience with our team.
It is great to hear that you were provided excellent service by our Yeovil branch.
if there is anything else that we can do for you please do email Ecommerce@bradfords.co.uk
We look forward to seeing you again soon.
Many Thanks
Megan
Staff very helpful
Staff very helpful, even when I had to request a delivery when I was originally picking up myself. Have used them before and will certainly do so again.
26 September 2021
Reply from Bradfords - Yeovil BBS
Hi Ben,
Thank you for taking the time to share your experience.
I am pleased to hear about your experience at our Yeovil branch and how our staff were helpful and were able to help with the changes to your order.
If there is anything else that we can do for you please do let us know at Ecommerce@bradfords.co.uk
We look forward to seeing you again soon!
Many Thanks
Megan
Excellent service thanks
Excellent service thanks, from ordering to delivery I was kept informed regarding my order. Driver delivered bag where I asked for.
26 September 2021
Reply from Bradfords - Yeovil BBS
Hi Mike,
Thank you for taking the time to leave a 5 star review.
I am pleased to see that you have had a positive experience with us and that you are more than satisfied with the service that you received from both our branch staff and delivery driver!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Yeovil BBS
Hi Ray,
Thank you for taking the time to leave us a review.
I am pleased to hear about your experience with our Yeovil branch and that brilliant and helpful customer service was provided by our team.
If there is anything else we can do for you please let us know.
Many Thanks
Megan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.