I ordered online and the website was well designed and easy to Navigate, I also wasn't forced to have an account like some other builders merchants. The staff at my local branch that I dealt with were... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Every touchpoint with this organisation was positive - from the first contact checking on delivery ranges - to collecting and loading the goods at Ross-on-Wye branch. Typically businesses offer ei... See more
Company replied
I had two telephone conversations with the sales team. Wow so so polite and helpful. Delivery came earlier than anticipated which was really helpful to us wanting to get the job started at the weeken... See more
Company replied
At last.....you finally got some staff who accept that amateur diy people are not experts in everything. The young lady who served me was very helpful and didn't try to intimidate me by asking questio... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Alton Road, HR9 5JE, Ross on Wye, Herefordshire, United Kingdom
- 01989 562955
4.7
Excellent
324 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery was on time
Delivery was on time, communications were clear and concise, Driver was professional and delivery was fuss free
29 March 2026
Reply from Bradfords - Ross-on-Wye BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Delivery was prompt and on time
Delivery was prompt and on time. The delivery driver took great care in dropping of the goods as per my request.
27 February 2026
Reply from Bradfords - Ross-on-Wye BBS
Hi Murray
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Graham Lewis - Driver
Amazing service from Graham today, he’s was punctual with delivery and was a helping hand when carry materials off the van. Would definatly recommend Graham for further deliveries.
10 December 2025
Unprompted review
Reply from Bradfords - Ross-on-Wye BBS
Hi Mr Howells
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Competitively priced and delivery staff…
Competitively priced and delivery staff always helpful and polite.
31 October 2025
Reply from Bradfords - Ross-on-Wye BBS
Hi Eddie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great service as always
Great service as always, great products at competitive prices
30 September 2025
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Nigel
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have recieved a great service from start to finish with your order,
This is greatly appreciated and has been passed onto all involved,
We look forward to seeing you again soon.
Kind Regards,
Katie
Prompt reliable delivery
Goods delivered promptly, as requested and wirh clear information.
28 August 2025
Reply from Bradfords - Ross-on-Wye BBS
Hi PJO
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that your order was delivered promptly by your local branch,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
staff not intimidating
At last.....you finally got some staff who accept that amateur diy people are not experts in everything. The young lady who served me was very helpful and didn't try to intimidate me by asking questions she knew I wouldn't be able to answer.
28 July 2025
Reply from Bradfords - Ross-on-Wye BBS
Good Morning Kim
Thank you for taking the time to leave us a review.
I am happy to hear that you received a helpful service from our Ross On Wye branch when visiting,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great Service, Great Prices
Every touchpoint with this organisation was positive - from the first contact checking on delivery ranges - to collecting and loading the goods at Ross-on-Wye branch.
Typically businesses offer either great service at a high price or great prices with service that is pants.
These guys at Bradfords seem to have achieved the best of both worlds - great service at really competitive prices.
Thanks and well done.
23 July 2025
Unprompted review
Reply from Bradfords - Ross-on-Wye BBS
Hi Dave
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Delivery on time the driver was very…
Delivery on time the driver was very polite and experienced with the delivery.
I would recommend Bradford’s, great service and the driver used the extension on the truck to put the large bag over the hedge and put the bag where I wanted.
Thanks again. Rob👍.
30 June 2025
Reply from Bradfords - Ross-on-Wye BBS
Hi Robert
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your kind words and feedback regarding the delivery service you have recieved this has been passed onto all involved,
We hope to see you again soon.
Kind regards
Katie
Reply from Bradfords - Ross-on-Wye BBS
Hi Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great, as usual.
Easy to use website and hassle free checkout.
I ordered some decking boards and battens and they arrived very quickly and were straight enough and had very few knots.
26 June 2025
Reply from Bradfords - Ross-on-Wye BBS
Hi Mr Cheshire
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Would highly recommend 👌
From start to finish the experience from the website, the internal staff and the amazing delivery driver max was top notch. Driver delivered where it was required efficiently and safely.
The 20mm gravel was just as expected
16 June 2025
Unprompted review
Reply from Bradfords - Ross-on-Wye BBS
Hi Ian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Quality products delivered when said.
Quality products delivered when said.
Can’t ask for more.
👍👍
28 April 2025
Reply from Bradfords - Ross-on-Wye BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Ross-on-Wye BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy ordering
Easy ordering, great service and prompt, efficient delivery - almost perfect!
2 February 2025
Reply from Bradfords - Ross-on-Wye BBS
Hi Rod
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received good communication with the delivery of your order,
Thank you for your feedback regarding the delivery service provided this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Polite and efficient service
Polite and efficient service. Everyone has always been helpful.
30 December 2024
Reply from Bradfords - Ross-on-Wye BBS
Good Morning Ivan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a poliet and efficient service from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be a easy process,
We hope to see you again soon.
Kind Regards,
Katie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.