Always find the wood is of reliable good quality and never warped or damaged. Also very good customer service with delivery always bang on the scheduled time slot. Delivery drivers also very cheerful... See more
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See what reviewers are saying
I've used this company before good quality excellent service and good communication van driver got the product as close as he could to the house for me.
Company replied
Easy to order supplies of concrete slatted posts, gravel boards and postcrete online. This will make it much easier to fit replacement fence panels in future. Dealt with our local Plympton Store, sta... See more
Company replied
Very easy to order. Lucy on the phone was very helpful and extremely cheerful. Brad the delivery driver managed to negotiate the very tight lane I'm situated in. The timber I ordered was excellent, no... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Bell Close, PL7 4JH, Plympton, Devon, United Kingdom
- 01626 361146
4.8
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Excellent Customer Service
Ordered an internal oak door from the website & it was delivered from the Plympton branch within a couple of days. Was called locally to confirm delivery date. I'd injured my shoulder & the driver even gave me a hand to get it through my front door too. Excellent Customer Service & great priced, great quality door. Very happy!
20 February 2024
Reply from Bradfords - Plympton BBS
Good Morning Neil
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience from start to finish with your order,
Thank you for your feedback regarding the delivery service received,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great service as usual…
Great service as usual,great communication on the phone and when items get delivered they're always happy to help their customers.
Will definitely order from Bradford's again.
4 January 2024
Reply from Bradfords - Plympton BBS
Good Morning Victoria
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a helpful and friendly service from our Plympton Branch with all your order with us,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great Service
In general, the service was great although on the second delivery I had to phone up to find out where it was and was told that due to a driver shortage, it would be delivered the next day. It wasn't a problem, I just needed to know, that's all.
30 November 2023
Reply from Bradfords - Plympton BBS
Good Afternoon Mr Cobham
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this is greatly appreciated to help us improve our service in the future,
If there was anything more that we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Good service
Good service, Depot had all I needed for job as well as being competitively priced. Would have liked a notice of delivery date particularly as I had opened an account after ordering. Kept getting message saying “account details being updated” which it didn’t. Fortunately, I was on site when goods arrived so all good in the end.
25 November 2023
Reply from Bradfords - Plympton BBS
Good Morning Graham ,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this has been passed onto all involved with your order,
If we can be of further help in the future please do not hesitate to contact us on customer.service@bradfords.co.uk
Kind regards
Katie
Excellent delivery service.
28 November 2023
Reply from Bradfords - Plympton BBS
Good Afternoon Sue
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Great all round
Great customer service, prompt delivery in a great time and the delivery driver even helped carry the heavy items in.
11 October 2023
Reply from Bradfords - Plympton BBS
Good Afternoon Bobby
Thank you for taking the time to leave us a review.
I am happy to hear that you have have received great customer service from start to finish with your order,
Thank you for your feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Ordered off thier website which is a…
Ordered off thier website which is a good site ,delivery to suit me , good customer service,
What more could you ask for
Andy
18 September 2023
Reply from Bradfords - Plympton BBS
Good Afternoon Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be a good process,
Thank you for your kind words and feedback regarding the customer service provided with your order, this has been passed onto all involved,
I was left to load the car myself
I was left to load the car myself, I could have taken more than six concrete blocks. Very poor service
2 September 2023
Reply from Bradfords - Plympton BBS
Good Morning Keith
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the poor branch service.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Order placed for next day delivery
Order placed for next day delivery. Chelsea contacted me and arranged delivery same day. Excellent service.
30 August 2023
Reply from Bradfords - Plympton BBS
Hi Mr Wellard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! It's always great to hear the branches offering such a high and responsive level of service.
We hope to see you again soon.
Kind Regards,
Sam
Very easy to place the order
Very easy to place the order. Delivery very quick . Excellent service
19 August 2023
Reply from Bradfords - Plympton BBS
Good Morning Tina
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Order was easy on line
Order was easy on line . Telephone call next day to say when delivery was being made. Text on day of delivery. Delivery driver was very helpful and friendly
6 August 2023
Reply from Bradfords - Plympton BBS
Good Afternoon Trevor
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found it easy to place your order online,
Thank you for your feedback regarding the friendly and helpful delivery service received this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Overall a great experience.
Purchasing on line was easy, the website was good and simple to use. Delivery was as arranged and the driver was very friendly and helpful. Overall a great experience.
23 July 2023
Reply from Bradfords - Plympton BBS
Hi David
I am pleased to see that you have had a positive experience with us from start to finish! Great to hear our drivers are out there offering great service.
We hope to see you again soon.
Kind Regards,
Sam
Polite staff both in shop and driver
18 July 2023
Reply from Bradfords - Plympton BBS
Hi Graham
I am pleased to see that you have had a positive experience with us! Great to hear our staff are polite from the staff in the branch all the way to the drivers on the road.
We hope to see you again soon.
Kind Regards,
Sam
Ordered decking not banana
Brought new decking for my garden . Delivery was fast and that but as soon as we started to fit the new decking we came up against the problem of the decking boards been bowed from about 20-30mm which ment it took twice as long to fit . Unfortunately we fitted it on a sunday other wise I would of returned it all for a refund . Had to fit it in the end to make it safe for a child it ment 2 people forcing it straight while someone else screws it in .
Emailed mentioned this but no reply back or anything.
Just a general reply would of been nice but nothing
30 June 2023
Reply from Bradfords - Plympton BBS
Good Morning Mr Grant
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I have looked for a previous email but I'm unable to see anything, but we will action this for you now,
I have fed this back to the Branch concerned, to get this resolved,
Kind Regards,
Joe.
Reply from Bradfords - Plympton BBS
Hi Roger
I am pleased to see that you have had a positive experience with us! Great to hear the service was there from start to finish.
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Plympton BBS
Hi Lance
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Initially out of stock
Initially out of stock. However soon arrived and delivery arranged. Quick service but arrived an hour later than suggested. No problem though , friendly driver and delivered where requested.
19 June 2023
Reply from Bradfords - Plympton BBS
Good Afternoon Mr Bradley
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Helpful Staff
Easy to order supplies of concrete slatted posts, gravel boards and postcrete online. This will make it much easier to fit replacement fence panels in future. Dealt with our local Plympton Store, staff were very helpful from start to finish. Corrected an error in our delivery first thing next day and before landscapers due to start work, as requested
3 June 2023
Reply from Bradfords - Plympton BBS
Good Afternoon Lynn
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Plympton Branch,
Thank you for your kind words and feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
We were called on Monday morning to say…
We were called on Monday morning to say our click and collect order was ready to collect. After travelling several miles to the Plympton branch we were told that although we had ordered 4 fence panels they only had 3 fence panels, and 2 of those were broken. If our goods had been checked before we were called it would have saved us a wasted journey.
26 May 2023
Reply from Bradfords - Plympton BBS
Good Morning David,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to our poor communication about your collection order.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Lorna
Good afternoon David,
Once again apologies for this, we have been notified by your local store manager that they have been in touch with you to apologise for this situation.
And it has brought to light some flaws that we can now resolve, so thank you for getting in touch.
Kind regards,
Joe.
Straight forward internet purchase
Straight forward internet purchase. Delay in delivery notified by personal phone call to arrange. Delivery on given date. Dropped in convenient place by driver quickly. Product in good order.
26 May 2023
Reply from Bradfords - Plympton BBS
Hi Mark,
Thank you for taking the time to leave us a review.
Great stuff, we are pleased all went well with your order,
We hope to see you again soon.
Kind Regards,
Joe.
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