fast delivery, driver polite and helpful, all goods as described, thank you.
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See what reviewers are saying
Ordered 3 bags of Cotswold stone from Travis Perkins, but after three weeks was still waiting, so cancelled. Ordered from Bradford's on Bank Holiday Monday, phone call first thing Tuesday to say would... See more
Company replied
My delivery address is difficult to access which means goods have to be carried a fair distance. Your driver, Nick, was friendly and unfazed by the task in hand. The goods I had to be returned proved... See more
Company replied
Pleased in the end, but travelled over 30 miles to collect my item only to discover when I got home that the wrong item was 'picked' for me. Granted I should have checked more carefully myself, but I'... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Poniou Way, TR20 8HX, Penzance, Cornwall, United Kingdom
- 01736 365176
4.9
Excellent
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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fast delivery
fast delivery, driver polite and helpful, all goods as described, thank you.
10 August 2026
Reply from Bradfords - Penzance BBS
Hi Kevin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Staff friendly and very helpful
Very helpful staff. Had ordered the wrong size but this was quickly exchanged
22 June 2026
Reply from Bradfords - Penzance BBS
Hi Duncan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Really easy website and great products
Really easy website and great products.
Admin and delivery services are very friendly and professional.
22 June 2026
Reply from Bradfords - Penzance BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Faultless Delivery Service My deliver address is difficult to…
My delivery address is difficult to access which means goods have to be carried a fair distance. Your driver, Nick, was friendly and unfazed by the task in hand.
The goods I had to be returned proved not to be a problem and I was impressed how quickly I received the money back in my bank account.
2 February 2026
Reply from Bradfords - Penzance BBS
Hi Mr Parsons
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great service
Ordered fence panels, wood and screws on Monday, delivered the following day. Great service and helpful delivery driver. Many thanks
27 January 2026
Unprompted review
Reply from Bradfords - Penzance BBS
Hi Louise
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great prices
Great prices, fast delivery and very friendly staff and customer service.
3 January 2026
Reply from Bradfords - Penzance BBS
Hi Pablo
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent communication
Excellent communication, very prompt, helpful, and cheerful delivery.
4 November 2025
Reply from Bradfords - Penzance BBS
Hi John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Helpful staff who recognised I had…
Helpful staff who recognised I had ordered the wrong type of sand.
28 October 2025
Excellent
Thanks for the excellent service on the office and the guy in the yard was very helpful
26 September 2025
Reply from Bradfords - Penzance BBS
Hi Patrick
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Our order was dealt with quickly and…
Our order was dealt with quickly and efficiently and was delivered the next day
30 July 2025
Reply from Bradfords - Penzance BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Slow
Slow they should explain time on delivery. Very pleased Liam called to explain.
Thank you
27 March 2025
Reply from Bradfords - Penzance BBS
Good Afternoon Mr Hoyland
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the poor communication regarding delivery.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Bradfords Penzance provides decent…
Bradfords Penzance provides decent service with competitive pricing and convenient online ordering. Delivery was on time, and staff were polite and efficient. Communication, including updates on delivery, was reliable. While the service met expectations, there were no standout qualities to exceed them. Overall, a solid experience but not exceptional. Would consider using them again.
23 March 2025
Unprompted review
Reply from Bradfords - Penzance BBS
Hi Eya,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Reply from Bradfords - Penzance BBS
Hi Clive
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Straight forward ordering on the…
Straight forward ordering on the website, local branch (Penzance) in touch to inform me delivery would be next day. Driver pleasant and helpful.
28 January 2025
Reply from Bradfords - Penzance BBS
Hi John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great service
Great service, knowledgeable staff. All the quality goods that I required. And they actually seemed pleased to see me!
27 January 2025
Reply from Bradfords - Penzance BBS
Good Morning John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a knowledgeable and great service with your order from start to finish,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Only started using recently so New…
Only started using recently so New Customer but so far so good, delivery updates are prompt and friendly attitude from Drivers, thumbs up so far and thank you for a great service.
2 January 2025
Reply from Bradfords - Penzance BBS
Good Morning Rod
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Excellent customer service. Friendly efficient staff. Good communication. Competitive prices.
The materials I needed were in stock at a competitive price that beat other suppliers in the area. Easy to order and pay for online. Received order confirmation email immediately and then a courtesy call followed from Liam of the Penzance branch to confirm the proposed delivery date. Communication all excellent with update texts on the delivery day confirming the time slot expected and confirming the delivery had been made. Delivery driver Matt was on time, friendly and helpful. Unloaded the materials by crane to exactly where I wanted them. Excellent customer service and communication all round from the staff and systems at the Penzance branch. Many thanks again.
28 October 2024
Reply from Bradfords - Penzance BBS
Good Afternoon Karen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have recieved a helpful and friendly service from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
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