Great product and delivery. Driver was very peasant and accommodating, dropping the dumpy bags exactly where I wanted them
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First time using this company so didn't know what to expect. Sometimes small-time DIYers feel like nuisances at big trade depots, but not at Bradfords. Staff at the depot couldn't have been more helpf... See more
Company replied
My first purchase (online) was made because their prices are better than the competition. But their service also puts them apart. They call me to confirm the orders, and tell me when they can deliver... See more
Company replied
Friendly, helpful staff once Id called them but my order hadn't been processed properly due to "computer glitch" and I would have had to wait longer for delivery if hadn't called the store. All deli... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Eastwood Park, TR10 8LA, Penryn, Cornwall, United Kingdom
- 01326 373710
4.9
Excellent
104 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Always a good experience
Always a good experience, decent price and delivered in a few days
26 May 2024
Reply from Bradfords - Penryn BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Highly recommended
Really prompt, courteous service and great communication. Competitive pricing. Would highly recommend.
22 May 2024
Reply from Bradfords - Penryn BBS
Good Afternoon Stephaine
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a prompt and couteous service from start to finish with your order,
Thank you for your recommendation this is greatly appreciated and passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Penryn BBS
Good Afternoon Steve
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Penryn branch with your order for collection,
We hope to see you again soon.
Kind Regards,
Katie
Was simple to order what I needed and…
Was simple to order what I needed and staff were very helpful
29 March 2024
Reply from Bradfords - Penryn BBS
Hi Nigel
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent customer service
Excellent customer service: first rate. Easy to contact on the phone. Super quick delivery and fair prices. Will def recommend and return.
25 March 2024
Reply from Bradfords - Penryn BBS
Good Afternoon Emily
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received excellent customer service from start to finish with your order,
Thank you for your recommendation and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Penryn BBS
Good Afternoon Stephen
Thank you for taking the time to leave us a review.
I am happy to hear that you recieved a helpful and knowledgeable service with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Penryn BBS
Good Morning Sharon
Thank you for taking the time to leave us a review.
I am happy to hear that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Prompt response to order
Prompt response to order, early contact from local depot to confirm drop off arrangements. Delivery on time. Delivery person very helpful and pleasant. Condition of product (slight damage in transit)
22 January 2024
Reply from Bradfords - Penryn BBS
Good Morning Tim
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Your feedback has been passed onto all involved with your order,
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Reply from Bradfords - Penryn BBS
Good Morning Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Penryn BBS
Hi Christopher
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
The ease of the web site
The ease of the web site, the online chat also helped as i was struggling to send the order. The staff at the Penryn store were more than helpful, kept me informed when the delivery was arriving, couldn't fault them.
4 September 2023
Reply from Bradfords - Penryn BBS
Hi Paul
I am pleased to see that you have had a positive experience with us!
Thank you for the kind words. We hope to see you again soon.
Kind Regards,
Sam
The guy in the office and the warehouse…
The guy in the office and the warehouse guy were very helpful and supplied what I needed. Thanks for help and putting the materials in my car.
Bradfords were only suppliers. Good use of purchase on line and collect.
Good experience thanks
10 September 2023
Reply from Bradfords - Penryn BBS
Good Afternoon Judith
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with your order for collection with our Penryn branch
Thank you for your kind words and feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Good efficient Service
Website has greatly improved. Delivery was free and well managed.
Seemed a bit expensive.
7 August 2023
Reply from Bradfords - Penryn BBS
Good Afternoon J Thomas
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us placing your order online,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Penryn BBS
Good Afternoon Mr Fisher
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with all your orders,
Thank you for your kind words and feedback this has been passed onto all involved in the branch,
We look forward to seeing you soon,
Kind Regards,
Katie
Excellent service delivered when they…
Excellent service delivered when they said they were going to
10 June 2023
Reply from Bradfords - Penryn BBS
Good Afternoon Mr Jewell
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Penryn branch and have received a excellent service,
Your feedback has been passed onto all involved with your order in the branch,
We hope to see you again soon.
Kind Regards,
Katie
Great product
Great product, competitive prices prompt delivery and friendly helpful staff. 10/10
17 May 2023
Reply from Bradfords - Penryn BBS
Good Morning John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have received a Prompt and friendly delivery service with your order,
This has been passed onto all involved in the branch,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Penryn BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Friendly and helpful
First time using this company so didn't know what to expect. Sometimes small-time DIYers feel like nuisances at big trade depots, but not at Bradfords. Staff at the depot couldn't have been more helpful, and the delivery driver was skilful, patient and good-humoured. Prices were very reasonable, so in all, a good experience, and we'll be back for more.
17 May 2023
Reply from Bradfords - Penryn BBS
Hi David,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon as you are definitely not a nuisance.
Lorna
Friendly
Friendly, helpful staff once Id called them but my order hadn't been processed properly due to "computer glitch" and I would have had to wait longer for delivery if hadn't called the store.
All delivered, staff at store and driver very helpful.
11 April 2023
Reply from Bradfords - Penryn BBS
Good Afternoon LB
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Penryn Branch,
Thank you for your feedback regarding being contacted about the delivery of your order this has been passed onto all involved,
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Reply from Bradfords - Penryn BBS
Good Morning Jonathan
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a helpful service from our Penryn branch with all your order,
This has been feedback to all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
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