Website easy to use, I found the product I wanted and ordered it without any issue. Payment wasn't a problem, confirmation of order was quickly received. I received a text regarding delivery date and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just moved to Falmouth and had never come across Bradfords. Free delivery of some loft insulation (over £150 order that came the next day. Wanted to return one roll as unused. Near instant reply t... See more
Easy to order on the website. Always followed up by a call from the branch with a delivery date, which is followed up by confirmation of likely delivery time. Particularly mention to your staff at Pe... See more
Company replied
Friendly, helpful staff once Id called them but my order hadn't been processed properly due to "computer glitch" and I would have had to wait longer for delivery if hadn't called the store. All deli... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Eastwood Park, TR10 8LA, Penryn, Cornwall, United Kingdom
- 01326 373710
4.9
Excellent
114 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff were very knowledgeable
Staff were very nice, and knew what they were doing. I was called back very quickly with a delivery date that suited me. Over all a very positive experience, and I would recommend you to anyone who needs building supplies. Thank you.
20 August 2024
Reply from Bradfords - Penryn BBS
Hi Elaine
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great service
Great service, friendly team, pleased to see you and always offer advice and support when asked.
29 July 2024
Reply from Bradfords - Penryn BBS
Good Afternoon David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a great service from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Can't beat em in Cornwall.
Great customer service, ordered at 7.30 am online, on a Saturday, had a phone call at 8.10 confirming delivery for early Tuesday morning.
Delivery driver noticed a glitch in the delivery address and phoned to check beforehand, very professional.
Top notch all round.
3 August 2024
Reply from Bradfords - Penryn BBS
Hi James
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Always friendly and helpful at Penryn
Always friendly and helpful at Penryn. A great team.
24 July 2024
Reply from Bradfords - Penryn BBS
Hi Gerry
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Really helpful gentleman at the end of…
Really helpful gentleman at the end of the phone and delivery drivers very helpful. Great all round.
26 July 2024
Reply from Bradfords - Penryn BBS
Hi Tom
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Penryn BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Good price and good service
15 July 2024
Reply from Bradfords - Penryn BBS
Good Morning Mr T
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Can't order in store and website…
Can't order in store and website ordering would not work so had to phone customer services. Nearly gave up, but once connected transaction was easy and staff helpful
25 June 2024
Reply from Bradfords - Penryn BBS
Good Morning Mr McLarnen
Thank you for taking the time to leave us a review.
I am sorry to hear that you had trouble placing your order online,
Thank you for your feedback regarding the helpful service provided to help you resolve the problems you where experiencing with placing your order,
I apologise greatly for these issues and for any inconvenience this may have caused you.
If we can be of further help in the future please do not hesitate to contact us on customer.service@bradfords.co.uk
Kind Regards,
Katie
Reply from Bradfords - Penryn BBS
Hi Angela
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Delivery was made in time for the…
Delivery was made in time for the weekend. All good.
Great communication regarding delivery.
And the materials to a high standard as normal.
Would highly recommend.
17 June 2024
Always a good experience
Always a good experience, decent price and delivered in a few days
26 May 2024
Reply from Bradfords - Penryn BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Highly recommended
Really prompt, courteous service and great communication. Competitive pricing. Would highly recommend.
22 May 2024
Reply from Bradfords - Penryn BBS
Good Afternoon Stephaine
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a prompt and couteous service from start to finish with your order,
Thank you for your recommendation this is greatly appreciated and passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Penryn BBS
Good Afternoon Steve
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Penryn branch with your order for collection,
We hope to see you again soon.
Kind Regards,
Katie
Was simple to order what I needed and…
Was simple to order what I needed and staff were very helpful
29 March 2024
Reply from Bradfords - Penryn BBS
Hi Nigel
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent customer service
Excellent customer service: first rate. Easy to contact on the phone. Super quick delivery and fair prices. Will def recommend and return.
25 March 2024
Reply from Bradfords - Penryn BBS
Good Afternoon Emily
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received excellent customer service from start to finish with your order,
Thank you for your recommendation and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Penryn BBS
Good Afternoon Stephen
Thank you for taking the time to leave us a review.
I am happy to hear that you recieved a helpful and knowledgeable service with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Penryn BBS
Good Morning Sharon
Thank you for taking the time to leave us a review.
I am happy to hear that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Prompt response to order
Prompt response to order, early contact from local depot to confirm drop off arrangements. Delivery on time. Delivery person very helpful and pleasant. Condition of product (slight damage in transit)
22 January 2024
Reply from Bradfords - Penryn BBS
Good Morning Tim
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Your feedback has been passed onto all involved with your order,
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Reply from Bradfords - Penryn BBS
Good Morning Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Penryn BBS
Hi Christopher
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.