After the storm, I had lost three fence panels. All needed replacing anyway but due to week of life saving health treatment difficulties, and a week of other property problems i was at my wits end wit... See more
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Ordered on line late Saturday morning for collection. Tried ringing depot to confirm order recd and would be available for collection before depot closing time. No answer to call. Arrived at depot 5 m... See more
Company replied
Ordering and paying online - easy - no problem. Notifications -great. Customer care at pick - could be better. Stood waiting, clearly visible at the counter, for at least three minutes waiting... See more
Company replied
To be honest, we as a company have been using Bradfords Helston Branch since it opened and I can honestly say what a great bunch of people and always happy to help. However, I must say that Steve Cart... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Helston Business Park, TR13 8FZ, Helston, Cornwall, United Kingdom
- 01326 334500
4.9
Excellent
175 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Ordered on line late Saturday morning…
Ordered on line late Saturday morning for collection. Tried ringing depot to confirm order recd and would be available for collection before depot closing time. No answer to call. Arrived at depot 5 mins before closing and order still on printer but not processed. But there after very good service from counter team and yard team and able to pick up order in time. Happy customer of mine got her fence panel same day.
4 May 2024
Reply from Bradfords - Helston BBS
Hi Michael
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us despite the order not being ready upon arrival.
We hope to see you again soon.
Kind Regards,
Sam
Friendly
Easy to find got served quickly and both staff I dealt with were helpful and friendly.
22 April 2024
Reply from Bradfords - Helston BBS
Good Afternoon Rob
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a friendly and helpful service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Helston BBS
Hi Lois
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Driver was very helpful in dropping the…
Driver was very helpful in dropping the grey slate bulk bag where we wanted it and delivery was within a couple of days thank you.
17 April 2024
Reply from Bradfords - Helston BBS
Hi Kevin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Staff were so helpful
9 April 2024
Reply from Bradfords - Helston BBS
Good Afternoon Christopher
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Very posh new bathroom.
I've put off having a new bathroom for over two years wasn't keen on the up heaval. Went to Bradfords in helston cornwall. Met Jason he made it all so very easy from start to end. He listened to what are needs were I have mobility issues. He came to visit our home and planned the most amazing bathroom. First thing my husband said when we saw the design we can't have a bathroom like that in a house like this it's way way too nice. Jason did an amazing job keeping us in budget. I'm afraid I blew the budget adding a few things here and there. The final results truly unbelievable and amazing I still can't belive between Jason's designs and the highly recommended bu bradfords builder they transformed are sad damaged falling apart bathroom to what's there now. I can't recommend Bradfords enough and Jason was easy to speak to and ask questions the staff are lovely there they even have a stair lift I always felt comfortable in bradfords and was looked after. Thank you so so very much to Jason and the team.
6 January 2024
Unprompted review
Reply from Bradfords - Helston BBS
Hi Sharon,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! It is so nice to hear how well taken care of you were and how you were listened to and your circumstances fully taken into consideration.
Rest assured your kind words will find their way back to Helston branch.
We hope to see you again soon.
Kind Regards,
Sam
Delivery was done professionally the…
Delivery was done professionally the driver polite and helpful and price was reasonable well done Bradford’s will order again
27 March 2024
Reply from Bradfords - Helston BBS
Good Afternoon Linda
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a helpful and professional service from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We look forward to seeing you again soon.
Kind Regards,
Katie
Very pleased with the general service
10 March 2024
Reply from Bradfords - Helston BBS
Hi Mr Allely
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
On time with a smile
10 February 2024
Reply from Bradfords - Helston BBS
Hi Nick
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Storeroom Staff Excellent
Had to wait 10 minutes to be dealt with despite there being no queue as the lone member of staff was sorting out his drivers. The storeroom guys however were excellent and very helpful.
8 January 2024
Reply from Bradfords - Helston BBS
Good Morning
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to having to the wait you experienced before being served.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
I live in a very rural area. It's convenient for my needs and it's the closest hardware store.
It's convenient for my needs
21 December 2023
Reply from Bradfords - Helston BBS
Good Morning Lee
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Chris went above and beyond to ensure…
Chris went above and beyond to ensure the gravel was accessible which I really appreciate. Thank you. I also, ordered the gravel after 10pm and it was where I needed it within 12 hours! Can't complain.
3 December 2023
Reply from Bradfords - Helston BBS
Hi Matthew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Always great to hear the drivers are going the extra mile and all the better within 12 hours!
We hope to see you again soon.
Kind Regards,
Sam
Well displayed on the internet.
27 October 2023
Reply from Bradfords - Helston BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
1st time purchases
Helpful and friendly staff made purchasing items easy. Delivery of product arrived as promised
25 October 2023
Reply from Bradfords - Helston BBS
Hi E Cahill
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a helpful and friendly service from start to finish with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
I visited the Helston Cornwall branch…
I visited the Helston Cornwall branch which had just closed except for the main gates, I was asked what I needed and as it was a smallish item Steve/Chris opened up without being asked and dealt with me no problem, cheerful and saved me a 12 mile return trip.
Excellent service but it always has been.
23 October 2023
Unprompted review
Reply from Bradfords - Helston BBS
Good Afternoon John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with your recent visit to our St Austell branch,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Great service sinple web order and…
Great service sinple web order and really helpful delivery driver. Only thing to improve is end the delivery text info before the delivery. Thanks
28 August 2023
Reply from Bradfords - Helston BBS
Hi Robin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! I will take the feedback regarding the texts and pass it on.
We hope to see you again soon.
Kind Regards,
Sam
Ordered some materials that were not…
Ordered some materials that were not needed so cancelled without a problem.
24 August 2023
Reply from Bradfords - Helston BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased glad we were able to resolve this for you,
We hope to see you again soon.
Kind Regards,
Joe.
Wonderful service polite and friendly…
Wonderful service polite and friendly driver would recommend and use again x thank you x
31 July 2023
Reply from Bradfords - Helston BBS
Good Afternoon Mrs Wright
Thank you for taking the time to leave us a review.
I am pleased to hear that you have received a polite and friendly service with the delivery of your order,
Thank you for your recommendation, your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Helston BBS
Good Afternoon Chris
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have received a helpful, fast and friendly service with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Very easy to order online and a…
Very easy to order online and a fantastic service from the delivery driver, who reversed down a narrow lane and placed the order right against my fence.
Well done Bradfords I will use you again.
14 June 2023
Reply from Bradfords - Helston BBS
Good Afternoon Mr Williams
Thank you for taking the time to leave us a review.
I am pleased to hear that you found placing your order online to be an easy process and where happy with the service provided from start to finish with your order
We hope to see you again soon.
Kind Regards,
Katie
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