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Bradfords Reviews 

14,578
•
TrustScore 4.5 out of 5

4.6

Construction Company
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Review summary

Created with AI, based on recent reviews

Considering 607 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent delivery service, noting its speed and the drivers' helpfulness in placing items precisely where needed. Reviewers consistently highlight the staff as very helpful and polite, providing great service whether online or in-store. The ordering process is often described as easy and straightforward, with many appreciating the quality of the products received. However, some customers also noted issues with delivery communication and delays, experiencing a lack of updates or longer delivery times than advertised. A few other people also felt that there were problems with order accuracy, receiving incorrect items or products that were damaged or not as expected upon arrival.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, highlighting efficient and cooperative... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, politeness, and... See more

Order

People report positive experiences with order, highlighting an easy ordering process and good communication... See more

Product

Users describe positive interactions with product, often highlighting the sturdiness, good design, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The overall experience from ordering online via Bradfords to email communication firstly from Bradfords then from Forest Garden Group who manufactured and delivered was first class. The product is ver... See more

Rated 5 out of 5 stars

Great service, the Bulk bag of loam was delivered earlier than expected which was actually really helpful to get a garden job done quickly before another garden project. Bulk bag was a very good pri... See more

Company replied

Rated 5 out of 5 stars

Ive used bradfords a few times over the years to deliver bulk bag of South cerney gravel. The they contacted me within minutes of ordering online,telling me of delivery date, and contacted me the... See more

Company replied

Rated 5 out of 5 stars

Although a day late due to lorry breaking down we were kept in the loop which is all we need things happen The Delivery driver was on time very helpful put the delivery exactly where we wanted it an... See more

Company replied

Company details

  1. Construction Company
  2. Bricklayer
  3. Carpenter
  4. Insulation Contractor
  5. Tool Store

Written by the company

Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.

Bradfords Building Supplies, Trusted by the Trade since 1770!

Written by the company

Bradfords is the leading family owned supplier of building materials in the UK
Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
Builders Merchants Federation Ltd (BMF).
Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
Investors in People
Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(14,578)

609 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

I made a mistake by ordering the wrong…

I made a mistake by ordering the wrong item. I was contacted by Bradfords. They said I could return it if it was unpacked. However this was not possible,I ordered a stable door thinking it was glazed,however it was not, The only downfold was that they were the same price and I did not notice.The customer aftercare was excellent. Will use them again without fail.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

DIYer

DIYer, Ordered online for stall pickup about 1/2 hour later they rang to say it was ready, when I picked it up very straightforward excellent help from all the staff, recommend to anyone

22 July 2026
Unprompted review
Rated 5 out of 5 stars

The overall experience from ordering…

The overall experience from ordering online via Bradfords to email communication firstly from Bradfords then from Forest Garden Group who manufactured and delivered was first class. The product is very sturdy, well designed and built and looks amazing as it matches our garden fencing. Excellent value for money. Would highly recommend.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Availability and Service

All parts wanted were in stock and when collected, the staff were exceedingly helpful and generous towards my requirements.
Good old fashioned proper customer service.
Well done Bradfords Martock branch.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

When i ordered a chicken coup

When i ordered a chicken coup, I read that you, Bradfords had 2 in stock. As i was in a hurry I ordered from you. I have since found out that you referred my order to the makers, to which they sent a message to say that they have received the order, that was 17th July. It is now the 24th. So I emailed them and got a short email back to say the sister company make them and they will let me know. No explanation as to time. In fact a very curt email. I regret spending a huge amount of money not knowing what is happening.

24 July 2026
Unprompted review

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