I ordered items on line from Bradfords branch Bridport ; Excellent Kind Service All round. Quick helpful reply service back on the phone after I had ordered items on line to arrange day for de... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What happened to communication? You are supposed to notify me when the items are ready for collection. I made my order on Sunday17th at 16.36. I heard nothing from the branch at all on Monday and had... See more
Company replied
I made an order online in the evening and the website confirmed that my order was in stock at my local depot. By about 7.30 am the next morning I had a call saying my order had been prepared and was... See more
Company replied
First class (again!) Very prompt delivery and exceptionally polite and helpful driver, who helped unload the heavy gear and get it all under cover - service above and beyond!
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Sea Road, DT6 3DW, Bridport, Dorset, United Kingdom
- 01308 422324
4.6
Excellent
121 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were really helpful at both…
The staff were really helpful at both Bridport and Dorchester branches - only downside was that the online shop indicated stock available at Bridport when there was none, hence trip to Dorchester.
16 October 2021
Reply from Bradfords - Bridport BBS
Hi,
Thank you for taking the time to leave us a review.
I am sorry to hear that our website showed the incorrect level of stock, causing you to travel to multiple branches- I apologise greatly for any inconvenience this may have caused.
We will certainly look into what caused this to happen on our website.
However, I am pleased to see that you have had an overall positive experience with us.
We hope to see you again soon for a 5 star experience.
Kind Regards,
Charlotte
Reply from Bradfords - Bridport BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you are more than satisfied with the service that you received.
We hope to see you again soon!
Kind Regards,
Charlotte
I ordered online so the whole process…
I ordered online so the whole process was easy though the website does show some items were in stock that I later found out were not. The staff at my local depot were friendly and helpful and the delivery driver took the time to place my items under cover to avoid the rain. 5 stars from me.
23 August 2021
Very efficient and helpful
22 July 2021
Delivered on time in the right place 👍
17 July 2021
Being non tech minded I made mistakes…
Being non tech minded I made mistakes trying to order online. When I found out they went out of their way to sort it out for me and got my order on track. Thankyou Bridport depot
6 June 2021
Easy To Use.
Hi Chris here, I'm a serious DIY enthusiast, have been using Bradford's for years.
What I like most is their pricing policy.
They have a great range of materials and some interesting items that cant be seen locally at other similar outlets.
Customer service is 1st class.
Delivery is timely and usually free.
They have continued to provide much needed materials despite Covid.
Hats Off to you .
16 March 2021
A good delivery service
A good delivery service. Would have liked a little forewarning of the time of delivery however. Products are good, and the delivery charge was reasonable.
14 February 2021
When I got the bosch grinder box home I…
When I got the bosch grinder box home I noticed that the bosch seal was broken and the disc key/lever was missing,so my purchase had been tampered with,never going back to bradfords,
8 February 2021
Reply from Bradfords - Bridport BBS
Dear Alan,
Thank you for taking the time to leave us a review.
I am saddened to see that the seal was damaged on the box and I apologise greatly that you have parts missing.
I will pass this information on to our team in Bridport who should be able to help you further with this.
Kind Regards,
Charlotte
I ordered on line to get the 10%…
I ordered on line to get the 10% discount. I would have preferred to order at my local branch where I could talk with them and get their advice as I am a DIYer.
The website had wood lengths which were not my preference and turned out not to be available at my local branch. When I spoke with them I was able to order and get some wood at a better length
The deliveries went very well with a nice driver.
9 November 2020
Reply from Bradfords - Bridport BBS
Dear Mr Brand
Thank you for taking the time to leave a positive review.
I am pleased to see that our staff were very helpful in finding a more suitable length of timber for you and that your delivery was successful and made easy with a friendly driver.
Kind Regards,
Charlotte from Customer Services
Product delivered when and where…
Product delivered when and where wanted. What else is needed?
3 November 2020
Reply from Bradfords - Bridport BBS
Hi,
Thank you for taking the time to leave us a review.
We highly value all feedback from our customers.
I am pleased to see that you have had such a positive experience with us.
Kind Regards,
Charlotte from Customer Services
Bridport delivery was swift, assured and safe.
Delivery from the Bridport (or maybe Axminster...?) depot was swift, assured and safe.
The guy was effective at delivering some cumbersome timber, to exactly where specified, with complete politeness, courtesy and professionalism. All that, with a smile.
Thanks
21 October 2020
Delivery was brilliant put my order…
Delivery was brilliant put my order exactly where we needed it thank you
10 October 2020
Excellent all round
31 July 2020
Unprompted review
Good value and delivery was timely.
22 July 2020
Unprompted review
What a great company
What a great company, ordered materials online, had them delivered when requested, the driver was a true professional, an asset to your company!
16 July 2020
Unprompted review
Reply from Bradfords - Bridport BBS
Great to hear that you are happy with your experience with us Steve, thank you for sharing your review and hopefully we will see you again soon
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.