I cannot rate this product because I don’t even have it yet in spite of ordering it with 2-day delivery and receiving a confirmation from Bradford informing me of an expected December 12th delivery. I still do not have the jacket and today is December 16th. I requested a refund of my expedited shipping charges and after 3-calls totaling more than 2-hours of mostly holding I finally received my refund or at least that’s what I thought. But subsequently, I have been informed that I am only receiving a future credit good only if I make future purchases which I of course, never will. I also want to state that every time I fill out one of these totally useless surveys I receive a canned response from a Bradford machine saying how sorry they are and requesting that I reach out to them so that they can resolve my concerns. What a total and complete scam operation they are running.
Reply from Bradford Exchange
Hello, I am sorry to hear that you have not received your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
