Ordered on the 20th of July to receive 11th Aug. I hadn’t received a dispatched email so contacted to see if everything was ok. The lady said she didn’t have my order. That it didn’t exist. The money... See more
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Ordering was straightforward, delivery on time, excellent packaging. While the balloon display was lovely, the large number balloons sadly didn't last at all. One was deflated by the end of the first... See more
Company replied
Ordered three big number balloons for a family birthday (1,0,0!!) They were delivered on Thursday, we drove them to Mancheter from London on the Friday, and they were still perfect on Saturday. I've n... See more
Company replied
Great choice of balloons, and delivery was bang on time (even though it was an awkward location to get too) in time for 60th birthday! One of the balloons didn’t seem to have enough helium in it, so s... See more
Company replied
Company details
Written by the company
Open a box of joy! Stunning inflated balloon arrangements for all occasions, delivered to the door across the UK in a box. Based in Leeds, Box Balloons provides the perfect balloon gift in a box service with local delivery and collection in Leeds and nationwide delivery as soon as next day when you order before 6pm on weekdays.
Contact info
Unit 10 Croydon Street, LS11 9RT, Leeds, United Kingdom
- 01133650110
- orders@boxballoons.co.uk
- boxballoons.co.uk
3.8
Great
383 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely birthday experience
Great balloons! Really added a fun element to my 40th. Delivered on time and stayed afloat for several days.
19 June 2024
Reply from Box Balloons | Helium Balloons Delivered
Hi Henry, We're glad you loved your balloons! We hope your 40th went perfectly and Happy Birthday! Thank you for taking the time to leave us a review. We hope you choose to order again!
Reply from Box Balloons | Helium Balloons Delivered
Hey Nicola, thank you for the great review! We really hope the balloons were great and the recipient loved them. We can't wait for you to shop with us again 🎉
Reply from Box Balloons | Helium Balloons Delivered
Hi Vittoria, thank you for the 5 stars! We hope the balloons went down a treat and you choose to order from us again soon.
Reply from Box Balloons | Helium Balloons Delivered
Hey Farhat, thank you for taking the time to leave us a great review. We hope you choose to order from us again and the balloons went down well!
Great service
Great service, delivery on the day and time expected, and the balloons looked great. Very happy!
6 August 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Scott, we're glad you loved the balloons and we hope the recipient did too! Thank you for the fabulous review. We hope you choose to order from us again :-)
Reply from Box Balloons | Helium Balloons Delivered
Hey Vanessa, we're glad the balloons arrived on time. We hope they went down well and the recipient had a lovely birthday! Thank you for the great review.
Reply from Box Balloons | Helium Balloons Delivered
Hey Alex, thank you for the great review. We hope you choose to order again and that your balloons went down well!
Great balloons and customer service!
Great balloons and customer service!
I called in advance to check delivery could be made on my preferred date as it wasn't clear from the website and they were very helpful.
I ordered the numbered balloons for two days ago and they were (and are still) fully inflated and fabulous! The recipient was very happy!
The box was bigger than expected but I had a bit of fun standing in it (as I'm not particularly tall) 😂
I would order again - thank you!
6 August 2024
Unprompted review
Reply from Box Balloons | Helium Balloons Delivered
Hey Louise, We're glad you loved the balloons and so did the recipient! Thank you for leaving us a fabulous review, we hope you do order again soon!
Super expensive delivery and one of the…
Super expensive delivery and one of the balloons (number 5) and flat.
2 August 2024
Reply from Box Balloons | Helium Balloons Delivered
Hi Barbara, inside the box there is a leaflet with instructions on what to do to get assistance if there was a problem with your order. Unfortunately this looks to be the first we have heard of it.
For the delivery, our weekday delivery option is one of the lowest around for next day DPD delivery. You chose to have Saturday delivery, which is a more expensive option with any retailer.
I was very disappointed with the ready…
I was very disappointed with the ready blown helium balloons that arrive in a box. These were for my twins birthday and they popped out half deflated. So so disappointed, for the price I paid I should have gone elsewhere. Not value for money.
1 August 2024
Reply from Box Balloons | Helium Balloons Delivered
Hi there Alex,
We’re sorry to hear that your balloons were deflated and that you were left disappointed.
Sometimes, a tiny slow leak occurs, and though we do our best to quality check all our balloons before they leave us, sometimes things like this can get missed.
Unfortunately, you didn’t let us know there was a problem which we might have been able to rectify if you had let us know before leaving a review. We do put instructions on the care leaflet about what to do if there is a problem.
We hope your twins still had a wonderful birthday!
Kind regards,
Sophie
Reply from Box Balloons | Helium Balloons Delivered
Hey Mary, we're glad your balloons were delivered on time! We hope they went down well and you choose to order from us again. Thank you for the great review.
Balloon messages 🎈
The balloons were huge . Chose Happy Birthday banner.
Made our 90 year old uncle smile 😃
1 August 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Lynn, we're glad the balloons were a success! We hope you choose to order from us again, and thank you for taking the time to leave us a fabulous review.
All excellent.As described.On time.
31 July 2024
Reply from Box Balloons | Helium Balloons Delivered
Hi Dominic, we're glad you loved the balloons! We hope they were a success. Thank you for leaving us a review, we hope you order again soon!
Great Balloons excellent packaging…
Great Balloons excellent packaging would definitely recommend
29 July 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Tracey, that's great to hear! We hope the balloons were a success and you order again soon. Thank you for the great review. :-)
Reply from Box Balloons | Helium Balloons Delivered
Hi Carolyn, we hope the balloons were a success! Thank you for ordering from us and taking the time to leave a review. We hope you choose us again in the future.
Very pleased with the balloons for my…
Very pleased with the balloons for my granddaughter’s birthday thanks, arrived on time, very reasonable price
25 July 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Lorraine, we're so glad your grand-daughter loved the balloons. We hope you choose to order from us again, and thank you for the fabulous review!
Reply from Box Balloons | Helium Balloons Delivered
Hey! We're glad you loved our service. We hope the balloons went down well and thank you for leaving us a great review!
Great birthday surprise for my dad
Delivery on time and kept informed along the way. Balloons were lovely and a lot of fun.
23 July 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Sandi, we're glad your dad loved his balloons! Thank you for leaving us a review. We hope you order from us again soon.
Reply from Box Balloons | Helium Balloons Delivered
Hey! We're glad you loved our service. We hope you order from us again soon, and thank you for the great review!
Reply from Box Balloons | Helium Balloons Delivered
Hi Eileen, we're really happy to hear your granddaughter loved the balloons. We hope she had a great birthday! Thank you for the review, and we hope you order again soon.
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