While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The box is pretty useless. What's the deal with the small containers inside a larger when there's nothing to keep them in place? ANd the sauce thing has no function at all. Their website is also not w... See more

Company replied

Rated 5 out of 5 stars

These folks make interesting tools for bringing your own lunch to work. I own a stainless steel thermal pot (for soup), a bento box (for packing lunch) and a borosilicate glass flask with binchon char... See more

Rated 4 out of 5 stars

The only reason I'm deducting 1 star is because there was a bit of a shipping snafu - the item was originally shipped to an address other than the one I had entered (although I could clearly see where... See more

Rated 5 out of 5 stars

My college-age daughter bought her Box Appetit bento box several years ago and loves its design. She was very sad when one of the fasters broke off the lid and wanted to replace it. I contacted Black+... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

We design award-winning lunch boxes, water bottles, thermoses and on-the-go dining accessories.


Contact info

3.5

Average

TrustScore 3.5 out of 5

52 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The box is pretty useless

The box is pretty useless. What's the deal with the small containers inside a larger when there's nothing to keep them in place? ANd the sauce thing has no function at all. Their website is also not working, so not possible to try to get an explanation.

26 August 2019
Unprompted review
Box Appetit logo

Reply from Box Appetit

Hello Chris,
We are very sorry to hear that your are not happy with your Lunch Box. Could you please email us at design@black-blum.com or askme@black-blum.com and we hope we can help you with your concerns. Regarding the website, please use www.black-blum.com where you will find more information about all our products.
Kind Regards,
Black+Blum Customer Service

Rated 4 out of 5 stars

Great container, could be improved. :)

This is a really great container, I find it keeps food warm, and i love the design. However the magnets are not strong enough, the spoon gets knocked off too easily. I wish they had used a mounted magnet strip instead of the two smaller ones.

23 February 2018
Unprompted review
Rated 5 out of 5 stars

Box Appetit offers fantastic products!

Box Appetit offers fantastic, well crafted products, such as its lunch boxes. They are compact, all-in-one pieces. In addition, their water bottles are innovative and simply a pleasing on the eyes.

3 December 2017
Unprompted review
Rated 5 out of 5 stars

Love Glass!

Love Glass! Tap water does taste better with the filter. Very beautiful. Wish the home work set came with a glass bottle for both.

11 September 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

My college-age daughter bought her Box Appetit bento box several years ago and loves its design. She was very sad when one of the fasters broke off the lid and wanted to replace it. I contacted Black+Blum and learned that we were able to buy a replacement lid for a very reasonable price (a fraction of what it would have cost to replace the lunch box). It arrived in less than a week and my daughter is thrilled! The very cordial communication from the customer service staff and the quick response were awesome! Thanks Black+Blum!

31 August 2017
Unprompted review
Rated 4 out of 5 stars

The only reason I'm deducting 1 star is …

The only reason I'm deducting 1 star is because there was a bit of a shipping snafu - the item was originally shipped to an address other than the one I had entered (although I could clearly see where the mistake was made). Fortunately, I received a shipping alert before the item was actually shipped, so I was able to contact UPS and have the item sent to me and me only. And now that I have it, I love it! The salad bowl holds an enormous amount of salad, and an appropriate amount of dressing. Perfect for bringing your own salad to lunch

1 August 2017
Unprompted review
Rated 3 out of 5 stars

Mostly good, but one problem

I bought this because it is obviously churned out of the same Chinese factory which makes the great Hydro Flask food flasks, but was of a size which is not offered by Hydro Flask. It performs well, but I was baffled by one of the design choices; the flask is made of stainless steel, but the outside is coated in a transparent plastic. In practice, this means that the attractive and inherently scratch-resistant steel is covered in a material which is extremely prone to scratching and will look poor after a few months of typical usage. It is also surprisingly hard to get rid of once it starts to look bad. This is particularly baffling as it offers no advantage whatsoever over the bare metal (as used on the Hydro Flask versions) and adds to the complexity of manufacturing whilst producing a slightly worse finished product.

12 July 2017
Unprompted review
Box Appetit logo

Reply from Box Appetit

Hi,

We are really sorry to hear the issue you have had with our Food flask.

Please note that we really appreciate your input. We are always trying to find ways to improve and we would like to inform you that we will be introducing an unlacquered version of our Food flask really soon to avoid this issue to happen.

We hope you will continue to enjoy our products and for any questions you can contact us directly at askme@black-blum.com.

Thanks and kind regards,
black+blum

Rated 5 out of 5 stars

These folks make interesting tools for …

These folks make interesting tools for bringing your own lunch to work. I own a stainless steel thermal pot (for soup), a bento box (for packing lunch) and a borosilicate glass flask with binchon charcoal filter. I like all of them (although I just broke the flask...ARGH!. I immediately ordered another one).

6 June 2017
Unprompted review
Rated 4 out of 5 stars

Love your products but....

Love your products, just amazing. However I wish Canadians. However, same deals and pricing the US & UK seem to.
My product "shipped" over 4 business days ago and there is no update. Why charge Canadians US prices when you're shipping within Canada?
When I checked out, I requested the status of your new thermos. Was told it would be months. Checked the next day and it was available. But I'd already ordered 😕 Would still buy if shipping was waived. Thanks for a great product.

6 April 2017
Unprompted review
Box Appetit logo

Reply from Box Appetit

Hi,

Thank you for your interest in our products and we are sorry to hear the issue you have had with your delivery.

Please note that we are unable to give the same offers on the shipping to Canadian deliveries since we already cover all the extra charges for a delivery to Canada.

Also, please note that the delivery service that send parcels to Canada gives you information about expected deliveries which is an estimate of when they will attempt delivery of an item based on where it is in their network. This date is not guaranteed and continue to be updated as your item travels to its destination. The date may be before, after, or on the same day as the Delivery Standard and is updated based on local information.

Also, I am sorry to hear that you haven't been able to order your Food flask on time however please note that once you register on the product page you should receive an automatic email informing you that the product is available.

Please email me at askme@black-blum.com for any further assistance.

Kind regards,
black+blum

Rated 1 out of 5 stars

Cork broke in glass

I purchased two glass carafes w charcoal activator. One of them was fine, the other the cork broke when I tried to first take the cork out. Never had the chance to use it.

18 March 2017
Unprompted review
Box Appetit logo

Reply from Box Appetit

Dear Veronica,

We are really sorry to hear the issue you have had with your glass bottle. This situation is really unusual and we would love to fix this as soon as possible.

In order to give you the assistance required could you please send a picture of the damages at askme@black-blum.com?

Since we are always trying to find ways to improve we appreciate that you brought this to our attention so that we can now communicate that to our manufacturers to ensure it doesn't happen in the future.

We are sorry for any inconvenience this has caused and we look forward to hearing from you.

Kind regards,
The black+blum team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look