Bow And Snow Reviews 

176
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality, vibrant colors, and beautiful designs of the products, which consistently brighten up their living spaces and fully match customer expectations. People also find the ordering process very simple and seamless, noting that items arrive securely and match the online descriptions perfectly. However, some people mentioned that orders take longer to arrive because items are shipped directly from abroad without a clear initial notice. Some reviewers were not happy with these delivery delays, noting that tracking down shipping updates or receiving packages required extra patience.

What people talk about most

Product

Clients share positive opinions on product quality, design, and value. Consumers highlight that items like... See more

Quality

People report positive experiences with quality, highlighting that items are well-made and offer great value.... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting quick shipping times and... See more

Order

Customers consistently note positive experiences with order, highlighting easy processes and good... See more

Service

Reviewers highlight positive aspects of service, noting prompt and efficient experiences. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was unsure about buying the cushion covers as I have been disappointed in some things ive bought on line. Some dont look anything like the pictures and some just dont turn up at all. However I was r... See more

Rated 5 out of 5 stars

Very happy with my throw. With aUK facing website and customer service I was expecting delivery from UK so a little nervous and slightly anxious when I saw it dispatched from China. Had 2 bad experien... See more

Rated 5 out of 5 stars

Beautiful items, arrived slightly ahead of estimated arrival time.... sadly, like so much "on line" shopping these days, you hear so many scams, I can assure you the comments, mine and others, can be... See more

Rated 5 out of 5 stars

As a lover of marine wildlife, I purchased 4 gorgeous cushions, seahorse, turtle, octopus and a whale to enhance the sofa in my kitchen. They’re fabulous, I’ve had them a few months and they take some... See more


Company details

  1. Decoration and Interior Design Store

Written by the company

Bow And Snow is a home decor brand that offers a wide range of high-quality throw blankets, cushion covers and decor display pieces that will add warmth and style to your home. As a company, we take immense pride in our commitment to finding new and exciting products that our customers will adore. If you have any questions, please feel free to contact us using the email below.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

176 reviews

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No recent history of asking for reviews

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4.7

All reviews

(176)

59 reviews in the last 12 months

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Rated 1 out of 5 stars

is everything you sell made in china

is everything you sell made in china? it is false advertising saying scandinavian designs and then not actually saying but this is in fact made in china , please put manufacture countries on your facebook and website ,yes it might hurt you but then again if people like it and they dont care about the carbon footprint they might buy them anyway i love the designs but i need them made this end of the planet please , at those prices i can get a real scandi one sent

2 August 2023
Unprompted review
Rated 5 out of 5 stars

Great quality

I have bought a few cushion covers and throws now and the quality of the products is very high. It can take a while for delivery as things are shipper from China I think but well worth the wait!

11 August 2023
Unprompted review
Rated 4 out of 5 stars

Returns and refunds

Took a while to respond to my return query but refunded very quickly.

4 August 2023
Unprompted review
Bow And Snow logo

Reply from Bow And Snow

Hi Jane,

Thank you for leaving feedback about your experience here, it is much appreciated.

I see that you have indeed sent us 3 emails.

You sent an email on 6th August to which we responded on the 8th August with our returns address. I am not sure why you are unable to see this on your end. We responded with our returns address and instructions on returning your package.

You reached out again on the 9th August, 08:54AM (UK time) and again, we responded with our returns instructions.

I can provide proof that we responded to both of these emails, I am just not sure why you aren't seeing the response on your end.

As you have already reached out before the 30 day window, we wouldn't deny your request for a return at this point, so don't worry about that.

I understand that this may seem like bad service form your point of view but we have done everything we can to respond to your emails with our returns instructions.

I have just sent you an email to the email that you have been reaching out to us from with screenshots of proof of us replying to your emails. I have also re-sent our returns instructions to your email. Please keep an eye out for this email, it will be sent from support@bowandsnow.com.

I have processed a 100% refund for too, Jane. So even if you don't receive our email, you will be getting that refund anyway. Your money will be back with you in 2-7 business days.

Thank you for your patience and I'm sorry for any inconvenience caused by this issue.

Kind Regards,
Liam
Bow & Snow Support

Rated 1 out of 5 stars

I purchased one of their throws.

I purchased one of their Scandinavian throws! The closest connection it has to any Nordic country is somebody in the Chinese factory seeing a Reindeer on TV. They give the impression that they are a European company but in fact the goods are sent by aeroplane direct from China. What a con, avoid at all cost.

3 August 2023
Unprompted review
Bow And Snow logo

Reply from Bow And Snow

Hi Graeme,

Thank you for taking the time to share your feedback with us. We value all reviews and opinions as they help us improve our products and services.

I'd like to apologise for any confusion caused around the product that you purchased. I understand the importance of clarity, and I'd like to clarify that our "Reversible Scandinavian Bird Throw Blanket" is designed with inspiration from Scandinavian aesthetics. However, we do not advertise that our blankets are manufactured in Scandinavia.

Our intention has never been to mislead anyone, and we genuinely your feedback regarding this. We will work hard to be more clear in the future.

We take immense pride in the craftsmanship and attention to detail that goes into each one of our blankets. Customer satisfaction is our top priority, and I am deeply sorry that our service did not meet your expectations.

If there's anything specific we can do to rectify this situation or if you have any further questions, please don't hesitate to reach out to us via our Contact Us page.

Once again, thank you for your feedback. I hope you have a great weekend ahead, Graeme.

Kind Regards,
Liam
Bow & Snow Support

Rated 5 out of 5 stars

Beautiful

Received my adorable cats, they are beautiful, I’ve lost both my cats now Alfie 16 and Tilly 1, I miss them so much. The two cats I ordered are stunning, so bright and beautiful just as I remember my babies. Amazing company, from the very funny email. Thank you

22 July 2023
Unprompted review
Rated 5 out of 5 stars

Good quality merchandise

I wondered if I'd just thrown away $$$ impulsively. Not so. My beautiful Nordic blanket arrived much earlier than expected and I love it! I use it every day. Customer service emails are friendly and courteous. Based on this experience, I would purchase from them again.

8 July 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous

The Bow & Snow quilt cover that I purchased was exquisite, Beautiful colours, superb quality. Extremely happy to review. Would highly recommend this company. 🌟🌟🌟🌟🌟

27 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent product, good service.

I bought a Bird of Paradise reversible cotton blanket which has completely transformed my bedroom. It's beautiful, well-made and comfortable. It arrived in 13 days, well within the advertised time scale and in perfect condition.
I did check this page before ordering from a company I didn't know. I agree with the consensus that this is a trustworthy company.

5 July 2023
Unprompted review
Rated 5 out of 5 stars

Purchasing from Snow&Bow was a…birthday present

Purchasing from Snow&Bow was a wonderful experience from the minute I placed my order in the UK, to the point when my daughter opened the parcel in Queensland Australia 10 days later. Her reaction “ Mum they are beautiful “.
ill definitely be looking for Christmas presents

6 July 2023
Unprompted review
Rated 1 out of 5 stars

Missing cushion

I recently ordered a set of 4 sealife cushions. 2 cushions were exactly the same. So I am missing the Turtle cushion. I have sent several emails to them with no reply. Avoid this company with it's awful aftercare.

14 June 2023
Unprompted review
Bow And Snow logo

Reply from Bow And Snow

Hi Stephen,

Thank you for leaving a review of your experience here. We take these reviews very seriously and are always looking to improve our service.

In regards to you sending several emails, we did receive your email on the 29th June and we responded just a few hours later asking you to provide a photo of your 4 cushions to confirm you have 2 of the same.

Since sending you this email we have heard nothing back from you until this review.

Receiving 2 of the same cushion is something that can easily be resolved and we are more than happy to send out the missing cushion to you free of charge.

I have also just sent you another email so we can discuss this matter further.

Thanks,
Liam
Bow & Snow Support

Rated 5 out of 5 stars

Scandinavian reversible bird throw

I live in Australia and have not used this company before. The kind and patient staff assisted me with all questions re ordering, converting currency, and processing the order. Tracking allowed me to be updated on the item and I was kept well informed. It arrived as promised on the expected day and time, in perfect condition.

The double throw is the perfect size to snuggle under for a nap or reading a book on a cold day or evening. It's soft, warm and of excellent quality and the colours are rich and beautiful.

19 June 2023
Unprompted review
Rated 5 out of 5 stars

It’s a brilliant company with great..…

It’s a brilliant company with great products or at least what I bought (a sofa throw) was of great quality and very beautiful and soft. The customer service experience is possibly the best I’ve ever had including great and appropriate levels of friendliness while remaining professional. The price was also competitive. I am an extremely happy customer.

18 June 2023
Unprompted review
Bow And Snow logo

Reply from Bow And Snow

Hi Steven,

Thank you so much for your feedback and kind words!

I am so glad you were able to find some joy from our emails. I assume you are speaking about our confirmation email. It's quite different and we have tried to make it much more fun than an ordinary confirmation email you'd see elsewhere.

I hope you have an amazing week ahead. You're the best!

Kind regards,
Liam
Bow & Snow Support

Rated 3 out of 5 stars

Teething issues for a young company

Ok so I am going to try and be fair here. Bought a blanket 2 weeks ago for a friend's birthday. Got a notification 3 days later to say it arrived but checked with my friend and it hadn't. Looked back at my order history and now a tracking number has appeared to sat it's shipping from China. Check in again a week later and it's showing up at a depot in Slough. "Great" I think, only a couple of hours away from its final destination in East London. Unfortunately it never arrived however I raised an email and Liam responded very quickly with options to resolve. I decided to opt for a full refund. I appreciate this company is still in its early days and they have also received good reviews, sadly my experience of the actual receipt of the goods wasn't great, but the customer service and the upfrontness with which my complaint was dealt with fills me with more hope that these issues will be less frequent with time.

2 June 2023
Unprompted review
Bow And Snow logo

Reply from Bow And Snow

Hi Sarah,

Thank you so much for leaving some feedback here.

I'd first off like to apologise for this experience not going as smoothly as it should have.

I'd like to address the notification saying that your item had arrived after 3 days. This definitely shouldn't have happened. Unfortunately we don't have shipping times as quick as that :( And I'm not sure why that has happened.

As for your order showing "Returned", again, I am not sure why. Unfortunately once the package has left our warehouse it's in the courier's hands and we have very little control over the package. It looks like the package has been returned to the sender (us). Usually the reason for this is because the parcel was unable to be delivered or nobody was in during 3 separate occasions. But again, after reviewing your tracking, it says "Delivery Recorded" so I am not sure why it is being sent back to us by the courier.

Not to point fingers but it does seem like the courier is at fault here rather than us. And I'm definitely going to open up an investigation into what has happened with your order.

As explained via email, I'd be more than happen to ship another blanket to you (with a discount as an apology) or offer a full refund.

Again, I'm so sorry that this experience hasn't been good for you. Please know that it doesn't normally go like this! We usually have no issues like this.

Thanks for your patience,
Liam
Bow & Snow Support

Rated 5 out of 5 stars

Absolutely no complaints about this company!

I placed an order for a throw blanket after being skeptical a while if the quality was going to be what it promised. I received a wonderfully cute and funny confirmation email (check you spam folder if you don't see it, thats where mine was) and received the item a couple of weeks later. It was just as gorgeous as in the pictures and the quality seems great. Really happy with everything. :)

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful throw

Found this product on Facebook, checked the company out and ordered. Got a lovely and enthusiastic response to my order which arrived smoothly with excellent tracking. Great experience and love the throw which is excellent quality and vibrant colours, perfect

21 May 2023
Unprompted review
Rated 4 out of 5 stars

Beautiful and nice quality throw

I ordered the 'scandi bird throw' in off white/green. Colours true to the pictures and I'm very happy with the quality of this throw. It's not padded and lies nicely on my kingsize bed. Bow & Snow were upfront about delivery times (item comes from China). I have washed the throw and it comes up lovely, no colour run or loose threads. Will definately be looking at ordering another one in different pattern.

31 May 2023
Unprompted review

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