Bow And Snow Reviews 

176
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality, vibrant colors, and beautiful designs of the products, which consistently brighten up their living spaces and fully match customer expectations. People also find the ordering process very simple and seamless, noting that items arrive securely and match the online descriptions perfectly. However, some people mentioned that orders take longer to arrive because items are shipped directly from abroad without a clear initial notice. Some reviewers were not happy with these delivery delays, noting that tracking down shipping updates or receiving packages required extra patience.

What people talk about most

Product

Clients share positive opinions on product quality, design, and value. Consumers highlight that items like... See more

Quality

People report positive experiences with quality, highlighting that items are well-made and offer great value.... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting quick shipping times and... See more

Order

Customers consistently note positive experiences with order, highlighting easy processes and good... See more

Service

Reviewers highlight positive aspects of service, noting prompt and efficient experiences. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was unsure about buying the cushion covers as I have been disappointed in some things ive bought on line. Some dont look anything like the pictures and some just dont turn up at all. However I was r... See more

Rated 5 out of 5 stars

Very happy with my throw. With aUK facing website and customer service I was expecting delivery from UK so a little nervous and slightly anxious when I saw it dispatched from China. Had 2 bad experien... See more

Rated 5 out of 5 stars

Beautiful items, arrived slightly ahead of estimated arrival time.... sadly, like so much "on line" shopping these days, you hear so many scams, I can assure you the comments, mine and others, can be... See more

Rated 5 out of 5 stars

As a lover of marine wildlife, I purchased 4 gorgeous cushions, seahorse, turtle, octopus and a whale to enhance the sofa in my kitchen. They’re fabulous, I’ve had them a few months and they take some... See more


Company details

  1. Decoration and Interior Design Store

Written by the company

Bow And Snow is a home decor brand that offers a wide range of high-quality throw blankets, cushion covers and decor display pieces that will add warmth and style to your home. As a company, we take immense pride in our commitment to finding new and exciting products that our customers will adore. If you have any questions, please feel free to contact us using the email below.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

176 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(176)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

I ordered some cushion covers from Bow and Snow. I contacted them as I was concerned they would arrive whilst I was away (completely my fault). Their response was prompt and they were extremely helpful. The customer service was excellent. In a time where customer service can be poor, theirs was the exact opposite.
As for the products they are of an excellent quality and exactly what I was looking for to brighten up my living room.
For anyone thinking of buying from them I can 100% recommend them. I will definitely be buying from here again.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful items

Beautiful items, arrived slightly ahead of estimated arrival time.... sadly, like so much "on line" shopping these days, you hear so many scams, I can assure you the comments, mine and others, can be trusted, this is legit and the items (4) I received are as described / shown.

19 September 2025
Unprompted review
Rated 2 out of 5 stars

Cushion covers only.

Cushion covers only.
I thought I had ordered proper cushions with filling, but no just covers. The website has since changed, its a drop shipping web store, you can buy them on Amazon for ten quid. Poor show. Took 3 weeks for delivery.

21 September 2025
Unprompted review
Bow And Snow logo

Reply from Bow And Snow

Hi Tim,

Thank you for your review. I’m sorry to hear the order wasn’t what you expected. To clarify, the cushion covers on our website have always been listed as Cushion Covers, and the description has always noted that they come without fillings. It has been like this since day 1.

I understand you are disappointed, so I’ve issued a full refund for your order. You’re welcome to keep the covers as an apology for the frustration.

The money from the refund will be with you in the next 2-5 business days. Please let me know if you have any questions regarding this.

We appreciate your feedback and hope this resolves things for you.

All the best,
Liam
Bow & Snow Support

Rated 3 out of 5 stars

daisy tablecloth

I bought the daisy tablecloth. At first it was great but now with relatively light use all the daisy petals have faded and now there are just yellow dots left. Has only been washed in cold water. Also it’s 100% polyester which I didn’t realise before I bought it.

14 September 2025
Unprompted review
Rated 1 out of 5 stars

Not a good experience

Operates from China and takes ages to get questions answered. Also info is confusing, ordering cushion covers .. it said 'one of each' but it was only one. Also it said 'free shipping' but I was charged. Avoid if you can find a good alternative

13 April 2025
Unprompted review
Rated 5 out of 5 stars

I placed an order on 11/09/2024 it is…

I recently placed an order with Bow and Snow for several throws and sone interesting off the wall ornaments. Liam had an issue with his suppliers and the products did take longer than usual to arrive , Bow and Snow kept us up to speed all the way through the process. When we received the goods we were over the moon the throws are absolute quality beautiful material and very well made the whole order we are most happy with , thank you Bow and Snow and to Liam for all his help .

11 September 2024
Unprompted review
Rated 1 out of 5 stars

They work with phantom delivery…

They work with phantom delivery companies. They or the transport companies they work with are a fraud. I never received the purchase I made.

1 October 2024
Unprompted review
Bow And Snow logo

Reply from Bow And Snow

Hi Christian,

I hope you're doing well, and thank you for taking the time to share your feedback.

I’ve just reviewed the tracking information you provided to our email, and it appears that your order is still in transit. However, I noticed that there hasn’t been any update since September 27th, which is unusual. I’ve reached out to our fulfilment team to investigate and will update you both here and via email as soon as I have more information.

In the meantime, I’ve already contacted you via email to offer a full refund for your order.

I also noticed that you placed an order with us back in March, which was delivered without any issues. Given that, it feels a bit harsh to suggest that we are fraudulent, especially since your previous order arrived safely. That said, I fully understand your frustration with this current delay, and I want to reassure you that we're doing everything we can to resolve it.

For context, we work with a variety of couriers depending on the destination, none of which are fraudulent or "phantom" companies.

Thank you again for your feedback. I’ll be in touch with updates as soon as I hear back from the fulfilment team.

Best regards,
Liam
Bow & Snow Support

Rated 5 out of 5 stars

Well it will be 5 star when I receive…

Well it will be 5 star when I receive my refund. I ordered a lovely vase from Bows and Snow yesterday for a friends birthday, mid August. I then went on Trustpilot and learned that it would be coming from China not GB. I contacted Bows and Snow and they say they cannot guarantee the vase will be here on time and have agreed to refund my money.
That is good service.

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Kitty Blanket

I bought the kitty blanket awhile back. It's very cute and soft and I like that it's reversible. I would definitely recommend it to anyone who likes kitties and/or blankets.

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Bow & Snow, beautiful throws & tablecloths 😊

Bow & Snow, well what can. Last July I emigrated from the Uk to Perth, Australia. Prior to leaving I ordered a table cover & a throw which I never opened as I wanted to save them for our new home. Today I unpacked some boxes to find my Bow & Snow table cover and throw. Oh my goodness, they are both absolutely BEAUTIFUL, I love them already so much so I was speaking out loud to myself. So this is just a little message to say ‘Thankyou’ I hope you deliver to Australia 😊 (which I now they do)
It’s so elating when you order something you like on-line and when it arrives it’s more perfect than you imagined. Beautiful quality & fabulous Customer Service

3 June 2024
Unprompted review
Rated 5 out of 5 stars

My second purchase from Bow and Snow…

My second purchase from Bow and Snow was the pink geometric quilt. It's a beautifully made, high quality bed cover that I will use for many years. Like my previous purchase (the bird of paradise blanket) it arrived well within the suggested delivery period.
Excellent quality for a very competitive price.

27 April 2024
Unprompted review
Rated 5 out of 5 stars

Be mindful of delivery time but worth the wait!

Firstly, the throw is very good quality and I know my daughter in law will love it. After ordering I was surprised to see it was coming directly from China, and having heard nothing for several days and anxious to receive it by a particular date (a birthday) I went on the site and was disappointed to find delivery was listed as 2-4 weeks. I emailed immediately and received a response from Cherrie, customer support, assuring me that it was on the way. I was able to track the parcel and it did actually arrive yesterday, less than 2 weeks from order date. I would certainly order again, but will be mindful that delivery is not fast, but it will definitely be worth the wait.

16 April 2024
Unprompted review
Rated 5 out of 5 stars

Great quality product and great service

I was so impressed by the service and quality of the product from Bow and Sow that I have ordered from them again. Twice. The blanket was so lovely I bought another and then bought a smaller version as a gift for a friend's birthday. It's genuinely lovely.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

reversible throws

I have bought 3 reversible throws. The first was such good quality that I had to buy more. I bought them to brighten up my rather plain grey room and they certainly look lovely. They came from China and the tracking allowed me to watch their journey in detail. In spite of the distance they arrived fairly quickly.

23 September 2023
Unprompted review

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