BOUTIQUE TAG Reviews 

452
•
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I found my cerium hoody jacket nightcape here and I am very happy. I found another good place for Arcteryx clothing/and I will come here soon.

Rated 4 out of 5 stars

I had bought a jacket for my wife’s birthday on Black Friday sale and I never recieved it, spoke with someone. And let them know the situation, after a bit of back and fourth email, they finally sent... See more

Rated 1 out of 5 stars

DO NOT BUY HERE - Extremely disappointed as my order has not shipped even after a full week, and despite reaching out few days ago, I’ve received no response at all. ZERO CUSTOMER SERVICE. Website cla... See more

Rated 1 out of 5 stars

It has been a nightmare, bought a ParJumpers Gobi Jacket, after a price match episode since I found it cheaper in ssense.com, decided to protect local economy and ordered a size large since my other... See more

Company details

  1. Outerwear Store
  2. also in
  3. Activewear Store
  4. Clothing Store
  5. Winterwear Store

Written by the company

Luxury and Performance Outerwear. Proudly Canadian


Contact info

3.7

Average

TrustScore 3.5 out of 5

452 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.7

All reviews

(452)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Happy but ..

I picked up my order, and even though the item wasn’t the right color at first, they rapidly exchanged it for the correct one without any problem. I want to mention that the person who helped me was really sweet.
The only downside to this store is the opening hours: they are closed on Saturdays and close very early on Fridays, which makes it difficult to pick up an online order, specially for the Christmas time.
That said, I’m otherwise very happy with my purchase, especially since I couldn’t find this item anywhere else!

28 December 2025
Rated 1 out of 5 stars

DO NOT BUY HERE

DO NOT BUY HERE - Extremely disappointed as my order has not shipped even after a full week, and despite reaching out few days ago, I’ve received no response at all. ZERO CUSTOMER SERVICE. Website claims a 2 business day processing time, what a joke.

25 April 2025
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

Have yet to receive the item. Shipping times are not met. When sending an email to the team they did not follow up with a response.

11 April 2025
Rated 1 out of 5 stars

About my order from Boutiquetag.

I have placed 5 orders from the 4th to the 14th, but none of them have been shipped. If the product is out of stock, please help me cancel the order. Thank you.
Order #23350
Order #23351
Order #23353
Order #23354
Order #23362

4 March 2025
Unprompted review
Rated 1 out of 5 stars

I only received one of two pairs of shoes

I ordered two pairs of shoes and was only shipped one pair. I ordered the shoes on Boxing Day. It took until January 8th for me to receive any notice that the package was delivered to the wrong city. I was then told the package was ready to be picked up at a facility. When I picked up the box, there was only one pair of shoes in the box. So: how did the company not notice that a pair of shoes was missing before taping up the box? Or did they know and do it anyways? Or did they sell the shoes knowing they didn’t have them? Why did it take me to contact them multiple times? The worst thing is, this is not the first time this has happened with this company.

8 January 2025
Rated 1 out of 5 stars

I placed this order almost 2 weeks ago and it's not even been processed

I placed this order almost 2 weeks ago. I paid $15 for shipping that quoted me 2-3 business days. I've received no communication, no fair resolution or my product yet. Is this the type of service I am to expect? This was suppose to be a gift and if I had known how unreliable boutique was I would've spent my money elsewhere. At the very least communicating with your customers would be appreciated but not even this. I'm being ghosted can you believe this bullshit?

2 January 2025
Unprompted review
Rated 1 out of 5 stars

Very bad shopping website

Very bad shopping website, has been more than ten days, orders are not processed, emails are not replied, can not be contacted, feeling is a fraud website, everyone be careful

1 December 2024
Unprompted review
Rated 1 out of 5 stars

I purchased a product that was too small

I purchased a product that was too small. I am trying to return it but have been waiting for days to receive return approval on a non-sale item. I would like to purchase the same item in a different size but I can't without confirmation of return.

21 October 2024
Rated 4 out of 5 stars

Great service

Great service. Only thing is website says 4h for pickup delay, it took two days and I hadn’t heard from you.

19 August 2024

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