Boutiques de musées Reviews 

I’m happy to have my products now and happy that an international order was successful. However, I am disappointed in how the items were sent in the box with no protection of each individual piece. I ordered magnets, keychains, and other trinkets and it would have been nice if at least each fragile item would have been wrapped in tissue paper to avoid scratching, but everything was free flowing and scratching the finish of the products. This is one area that could use improvement. Otherwise, I’m happy products.

The service was amazingly quick to Australia. My purchase was a gift and it is just beautiful. Thank you.

The buying process was simple and straight-forward. Very fast delivery.

Boutique works quite well from the moment you find the article you wish. But it is very difficult to get there, there is no link from "museum store" to the item it offers.

I placed my order number on Jan 31, 2025, 2:04 PM
I tried to change my order the same day at 2:13 PM by e-mail and using the contact form.
I got the answer that no changes can be made on Feb 3, 3:29 PM. The delivery note was printed on Feb 3, 7:22 AM. So between Friday 2.13 PM and Monday 7:22 AM nobody at boutiques de musées was able to reply to my wish to reduce the ordered amount.

good quality!! good service

It was just a calendar. No big deal.

Exquisite piece. Thank you very much!

A wonderful experience replacing a Monet print my daughter bought in person that got ruined. Easy to find and order online, with fast shipping here to the US. I can't thank you all enough and look forward to a return visit to the museum someday!

Good delivery with the quality of the products as expected. No complaints!

I ordered a product from their website that never arrived. After reporting the issue and disputing the non-delivery, I engaged in a lengthy email exchange with their team. Eventually, I was given the option to have the same product re-sent or to receive a refund. I opted for the product to be delivered.

However, from that point on, I received no further updates about the delivery. Worse still, the staff stopped responding to my emails altogether—they simply ghosted me.

I’m still waiting for a reply and sincerely hope someone will finally send the product I ordered!

Oder arrived though the store didn't provide correct address (as per order) so I had to clarify if with a delivery company. I asked for the gift for a dedicated message to be included. It wasn't.
Publication is great, execution of customer service lacking

My experience with Boutiques de musées was excellent. It was very easy to order online, and my order made on 1/8/25 of the beautiful exhibition catalog Ribera Shadows and Light arrived in five days at my home in Australia in perfect condition. I would highly recommend the excellent service that I received from Boutiques de musées and Colissimo.

I received half of the amount paid. I wrote and received no response for 5 days, so I opened a complaint on Paypal immediately requesting a new shipment and indicating (since necessary) the value of the missing pieces excluding shipping. When they finally replied, asking me for a statement on the matter, I sent it after 3 hours, requesting a new shipment. Another 5 days pass and when I ask for information they ask me again for the document already sent. I would like to point out that I have already sent it and asked for shipping again. After days they tell me that the "References" to the object are missing from the document, although I have sent the payment slip several times and indicated the order and shipping numbers of the objects, objects of the same type. And here's the joke: I receive a refund on PayPal for the missing items, excluding shipping costs which I will then have to pay a second time if I want to order again. It was pointed out to me that if I wanted a new shipment I shouldn't have opened the complaint, even though in the complaint I had very clearly requested a new shipment and not a refund! And in all this inconvenience they didn't even bother to apologize, but I was treated as if having paid full and received half of the items was my responsibility! Embarrassing.

The print arrived in excellent condition. The speed of the delivery wonderful. I will be ordering more prints.

Hello - your website is very easy to negotiate. There was absolutely no problem with shipping, and shipping charges are reasonable. Delivery was Christmas Eve!! Parfait! Thank you, je

To order on the website is all really nice. A pity most of the books are only available in French.
It’s the delivery that is disappointing and discouraging. I got notified of shipment. I requested home delivery. It took quite s while. Later I noticed Collissimo had dropped the parcel in a pick up
Point somewhere in town.
Sad. It will stop me ftom ordering next time