We wanted a pedestal to allow visitors and staff to check in to our building, complete with an RFID scanner and badge printer. Everything we might need was included in the package, though the range of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered and received an email stating that I would get an update email when the order shipped and I haven’t received anything. Not sure what the hold up is. I ordered 7/25/25 and it’s now 8/4/25 wit... See more
Company replied
Shipping was faster than expected and I appreciate how sturdy they are. We found during assembly that it was easiest to thread power cables at the same time rather than in separate steps, but that was... See more
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I reached out to customer service before purchasing the product and they were very quick to respond and answered all of my questions completely. I ordered the Original Lounge tablet case and it is gre... See more
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Company details
Information provided by various external sources
Tablet and iPad kiosks that are elegant, secure and robust. Browse our tablet display solutions, compatible with Apple, Windows and Android tablets.
Contact info
Unit 7, Lockwood Industrial Park, N17 9QP, London, United Kingdom
- 020 3693 0000
- customerservice@bouncepad.com
- bouncepad.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My item was stuck in customs due too…
My item was stuck in customs due too "no commercial invoice" that you were supposed to supply. and we didn't get notified.
27 September 2024
Reply from Bouncepad
Hi Stephanie,
Thank you for your feedback and we’re sorry to hear about the customs issue you encountered.
On our side, we provided FedEx with all necessary documentation, and it appears an error occured on their end when processing your order through customs.
Customs delays are rare, but we understand the frustration it causes when it happens. We can see our customer service team quickly stepped in to help, providing you with daily updates and your order was successfully delivered.
We appreciate your understanding and thank you so much for your order.
Team Bouncepad
Sturdy product and shipped fast
3 September 2024
Reply from Bouncepad
Thanks so much for leaving a review with us!
We hope the Original Floorstanding with Brother Printer Mount is serving you well.
Team Bouncepad
Reply from Bouncepad
Hi Jasper,
Thanks so much for taking the time to leave us a five star review!
High quality products and fast shipping is what we do best :)
Team Bouncepad
Get product and fast delivery !
13 September 2024
Reply from Bouncepad
Thanks for the great review Frederic!
Team Bouncepad
Great product
Great product! After verifying all parameters and specifics for each product, I am happy to say I will be a Bouncepad customer for life! Amazing customer service, speedy email replies, and product deliveries. Items are of solid construction, and they look good as well! We purchased a freestanding iPad stand and Brother Printer holder. I am hoping to order the iPad cover soon!
15 September 2024
Reply from Bouncepad
Hi Ben,
Thank you for your glowing review! We're delighted to hear that you're pleased with your experience and our products. Providing amazing customer service, speedy responses, and fast deliveries are top priorities for us, and it’s wonderful to know we hit the mark.
We’re thrilled you’re enjoying your Core Floorstanding and we can’t wait to assist you with a new order soon!
Team Bouncepad
Reply from Bouncepad
Thank you for your kind words! We're thrilled to hear that your iPad stand arrived earlier than expected and met your expectations in quality. At Bouncepad, we're committed to ensuring that our products are shipped quickly and are made to last. We appreciate your feedback and look forward to serving you again in the future!
Team Bouncepad
Great Experience
The whole process was quick and efficient. Multiple and timely emails provided everything I needed to know about shipment and delivery details. The check-in stands arrived in great condition, are very good quality, and assembly was easy. Overall, we are very happy.
12 September 2024
Reply from Bouncepad
Thank you so much for your kind review! We're delighted to hear that the entire process was quick and efficient, and that our communication kept you well-informed.
It’s great to know the Bouncepads arrived in perfect condition and were easy to assemble. We’re thrilled that you’re happy with your purchase, and we’re here if you need anything else! 😊
Team Bouncepad
Efficient and reasonably priced
We like the efficiency of the space it utilizes and that the base is solid enough that it doesn't easily tip over. Everything arrive on time and was assembled efficiently.
15 September 2024
Reply from Bouncepad
Hi Nancy,
Thanks for sharing your experience! We are happy you are happy.
Team Bouncepad
Reply from Bouncepad
Thanks so much for your review! We understand the importance of receiving items quickly and are happy your product arrived on time.
Team Bouncepad
Better than expected.
Product is exactly what we were looking for. Communication was excellent.
15 August 2024
Reply from Bouncepad
Hi Michael,
Thank you for your review! We're thrilled to hear the Original Floorstanding with Brother Printer Mount was just what you were looking for. We pride ourselves on clear communication and are happy you had a good experience!
If you need anything else, we’re here to help! 😊
Team Bouncepad
Raptor Kiosks Bouncepad Stands
The order was shipped on time and we were provided with shipping updates. The iPad Stands are sturdy and look great! They work well with our Raptor Technologies student check in/out procedures at the high school.
9 August 2024
Reply from Bouncepad
Hi Kevin,
Thanks for your feedback! We're glad your order arrived on time and that your Original Floorstandings are working well with your sign in solution!
We're here if you need anything else! 😊
Team Bouncepad
Durable and Well Made Products
Bounce pad kiosk stands are durable and well made. They are a little pricey for a new business but overall, I admire the quality of their products.
14 August 2024
Reply from Bouncepad
Thank you for taking the time to leave this review, Kay!
We’re so glad to hear that you're happy with the durability and quality of our Original Floorstanding with Brother Printer Mount. Our products are the best in the market in terms of security and design which is reflected in the price. We understand that investing in new hardware can be a big decision, and we truly value your trust in our products!
Thanks again,
Team Bouncepad
Bouncepad is the best!
Bouncepad is the best. They let me exchange an ipad holder that wasn't working for us and replaced it with the perfect one that my mom really loves. They took care of everything. They made me feel like a human and listened to what I needed. I'm so thankful that companies still exist that care about their customers and provide A+++ customer service. I am a forever fan.
26 July 2024
Reply from Bouncepad
Thank you so much for sharing this wonderful feedback! 😊 We're thrilled to hear that you and your mom are happy with your new Bouncepad Go!
Our team is dedicated to making sure our customers feel heard and supported, and it means the world to know we were able to provide a solution that works perfectly for you. Your kind words inspire us to keep doing what we love - making our customers happy. Thank you for being a forever fan. 💙
Super fast shipping and an awesome…
Super fast shipping and an awesome product!
The stands are strong and do not tip easily! Perfect for our check in area! No tables needed now that take up valuable room!
16 July 2024
Reply from Bouncepad
Thank you for the fantastic feedback! We're so glad to hear that the Floorstanding with Brother ® Printer mount is a great fit for your check-in area. They were designed with Visitor Management in mind and it’s awesome that they’re helping you save space without sacrificing stability.
Thanks again! Team Bouncepad
Fast processing of refund
3 August 2024
Reply from Bouncepad
Thank you for your review! We’re glad to hear the refund process was handled quickly for you. If you have any further questions or need assistance in the future, feel free to reach out!
Team Bouncepad
Reply from Bouncepad
Hi Crystal,
Thank you for the fantastic review! We're thrilled to hear that you're loving the Bouncepad Click. The cable management on this product was well thought out and we're glad you like it.
If you need anything else, don't hesitate to reach out!
Team Bouncepad
Reply from Bouncepad
We really appreciate your review Andy! Thanks so much for purchasing from us.
Team Bouncepad
Great Customer Service!
The website said the product I wanted was out of stock. I emailed the company and asked when they would be available again. The customer service person was honest and said there was actually an issue with the website and she could take my order. She then added 10% off and free shipping due to the inconvenience. Amazing!
25 July 2024
Reply from Bouncepad
Thank you so much for sharing your experience, Joshua! We’re glad our team could assist you and resolve the issue quickly. It’s great to hear that you were happy with the service, and we’re always here to make things right for our customers.
Thanks again! Team Bouncepad
Reply from Bouncepad
Hi Juri,
Thanks for taking the time to leave us a review.
We're delighted to hear that you're happy with the quality of the Original Flex and speed of shipping. It's what we do best!
We appreciate your feedback!
Team Bouncepad
We are loving our new Kiosk
We are loving our new Kiosk! It's super durable and the instructions for assembly were great.
23 July 2024
Reply from Bouncepad
Thank you so much for your review! We're thrilled to hear that you're loving your Original Floorstanding + Brother ® Printer mount and found the assembly instructions helpful. It's great to know that the durability is meeting your expectations.
If you need anything else, feel free to reach out!
Team Bouuncepad
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