We wanted a pedestal to allow visitors and staff to check in to our building, complete with an RFID scanner and badge printer. Everything we might need was included in the package, though the range of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered and received an email stating that I would get an update email when the order shipped and I haven’t received anything. Not sure what the hold up is. I ordered 7/25/25 and it’s now 8/4/25 wit... See more
Company replied
Shipping was faster than expected and I appreciate how sturdy they are. We found during assembly that it was easiest to thread power cables at the same time rather than in separate steps, but that was... See more
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I reached out to customer service before purchasing the product and they were very quick to respond and answered all of my questions completely. I ordered the Original Lounge tablet case and it is gre... See more
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Company details
Information provided by various external sources
Tablet and iPad kiosks that are elegant, secure and robust. Browse our tablet display solutions, compatible with Apple, Windows and Android tablets.
Contact info
Unit 7, Lockwood Industrial Park, N17 9QP, London, United Kingdom
- 020 3693 0000
- customerservice@bouncepad.com
- bouncepad.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience with the company
Great experience with the company. Very professional product and results as well as customer service.
10 July 2025
Reply from Bouncepad
This is everything we love to hear! Thank you Joshua. Beautifully put. Thank you for taking the time.
Team Bouncepad.
Easy to assemble
Easy to assemble.
Made for the tablet we purchased.
Weighted so it doesn't tip easily.
2 July 2025
Reply from Bouncepad
Really happy you are pleased with the Floorstanding with Brother printer mount. Great choice!
Thank you for taking the time to let us know.
Team Bouncepad.
Reply from Bouncepad
Nice Review! Thank you so much Udi.
Team Bouncepad
James and Tanya are amazing
James and Tanya are amazing, very quick to respond and resolve any issues promptly!
1 July 2025
Reply from Bouncepad
Thank you so much Mohammed,
We value your custom and really appreciate taking the time to leave this very kind review. Look forward to speaking with you soon.
Team Bouncepad.
Amazing Company
Amazing customer service from start to finish, always went above and beyond to help.
The product information was second to none and we are over the moon with our products.
16 June 2025
Reply from Bouncepad
Thank you Vikki for this incredible review, it is everything we want to hear from our customers. All the best.
Team Bouncepad.
Great product and even better support and experience
The product is durable and extremely versatile, sleek and elegant, and the service team is impeccable and incredible. I have had two so far, first of which broke and upon reaching out was replaced promptly with a great care from the customer service team. Communication was quick and action was even quicker - my replacement unit was in hand within the week it broke. Highly satisfied with both the product and experience.
4 July 2025
Reply from Bouncepad
This 5* review is just fantastic. Thank you so much for your order and review. We are happy that you are happy Mark.
Team Bouncepad.
Reply from Bouncepad
This what we aim for, thank you for leaving this great review.
Team Bouncepad.
Reply from Bouncepad
Thank you so much for the order and review. So pleased you are happy.
Team Bouncepad.
Love Everything About Bouncepad
Exceptional customer service, and the shipment arrived very quickly! The Eddy is a beautifully designed stand that really elevates the customer and cashier experience. Thank you for providing a great solution! We're looking forward to putting these to use.
16 June 2025
Reply from Bouncepad
This is is just such a joy to read! Thank you Marilyn for your EDDY order and stunning 5* review. This makes us very happy.
Team Bouncepad.
Good support from Bouncepad team
26 June 2025
Reply from Bouncepad
Thank you do much for your order June. So glad we could help and hope you are enjoying the Bouncepad Click. Great choice!
Thank you for taking the time to leave your feedback.
Team Bouncepad
Very disappointing product
Very disappointing product.
Only the face plate is metal, the rest of the case is plastic. This is a far cry from how they use to be built and the price has only gone up.
Do not recommend for use in public spaces, which is what they are seemingly designed for.
18 June 2025
Reply from Bouncepad
Hi Silvio,
Thank you for taking the time to leave us a review. We’re sorry to hear that the product did not meet your expectations.
Our Original Range includes a metal faceplate while the case is made from high-grade plastic. This design choice was made to balance durability, weight, and cost-efficiency, but we understand that preferences vary, especially for customers familiar with older, or competitor all-metal enclosures.
We appreciate your point about suitability for public spaces. Please be assured that we rigorously tested Bouncepads in public spaces and they are extremely secure.
We can see our team has reached out to you to offer support with your order and that you have now installed the product successfully. Your satisfaction matters to us, and we value your input as we continue improving our products.
Please do not hesitate to reach out to us should you need further assistance.
Team Bouncepad
Reply from Bouncepad
And an A+ review! Thanks so much for taking the time to leave us a review Bryson!
Team Bouncepad
The professionalism
9 June 2025
Reply from Bouncepad
Thank you for leaving a 5 star review with us! We hope you are enjoying your Bouncepads!
Team Bouncepad
Excellent customer support
Great product. Excellent customer experience. They even helped when there where some delivery problems and solved it on time!
23 June 2025
Reply from Bouncepad
Hi George,
Thank you for leaving us a review. We are sorry to hear there was a delay with your order.
I can see our team have reached out to you directly, to share there was a shipping delay was due to local strikes and we quickly shipped a replacement order that was delivered on Wednesday to ensure this was delivered in time for your event.
We hope you are pleased with the product now that it has arrived, and the quick actions we took to make this right.
Thanks again,
Team Bouncepad
Brilliant product
Brilliant product, lots of attention to detail with the install kit and options for mounting it in position.
28 May 2025
Reply from Bouncepad
Hi Che,
Thanks so much for the great feedback! We're really glad to hear you’re enjoying the Bouncepad Link - it's a great product.
Thanks for your order and review!
Team Bouncepad
Great Product—Even Better When You Order the Right One (Oops!)
Order was super easy and quick. I ended up picking the wrong size, but Bouncepad didn’t just say “good luck with that.” They actually helped me out and sent me the right tablet kiosk—no extra charge. I just had to buy the correct one, which they helped me with quick, and it got here in like 2 days. Unreal. Super happy with this company.
2 June 2025
Reply from Bouncepad
Thank you so much for your 5-star review Nick!
We're thrilled to hear that ordering was easy and that our team could help you quickly get the right Bouncepads. Mistakes happen, and we’re always happy to step in and make things right.
It’s great to know your replacement arrived quickly and that you're happy with the experience!
Thanks again for choosing Bouncepad. We really appreciate your support
Team Bouncepad
Quick delivery and a good range of…
Quick delivery and a good range of products with lots of information.
2 June 2025
Reply from Bouncepad
Thank you so much for your kind review!
We're glad to hear you appreciated our quick delivery and the variety of products we offer. It's great to know the product information was helpful too.
If there's anything more we can do for you, don’t hesitate to reach out!
Team Bouncepad
Very Helpful
The whole experience from purchase to set up has been easy with the help of very friendly, knowledegable staff.
21 May 2025
Reply from Bouncepad
Thank you so much for your 5 Star Review it means a lot.
Team Bouncepad
The kiosk is a great design just uses bad screws
The kiosk is a great design and fits the iPad & printer perfectly. My only complaint is the screws it comes with were bad quality, I had 2 screws snap. Otherwise it’s a great design!
UPDATE:
The customer service to resolve this issue was amazing & quick!
28 May 2025
Reply from Bouncepad
Thank you for your feedback Coleton, it is important to us.
Thank your purchase.
Team Bouncepad
Love the Stand
Shipping speed was great. Product solid and high quality. Looks really sharp and immediately garnered compliments from the church!
27 May 2025
Reply from Bouncepad
Thank you for this great review Matt. We are so pleased you are happy.
Team Bouncepad
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