Bouncepad Reviews 1,041

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its high quality, durability, and sleek design, often highlighting its sturdiness and versatility. Many people also commend the exceptional customer service, noting quick responses, helpfulness, and a willingness to go above and beyond to resolve issues. The delivery service is frequently described as fast and efficient, with many customers receiving their orders sooner than expected. However, some customers experienced issues with order fulfillment, such as delayed communication after placing an order or receiving incorrect items. A few other people also felt that certain product configurations were confusing or that supplied cables were not long enough for their needs.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Customers consistently praise the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting their exceptional,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast shipping, with... See more

Order

Consumers generally find the ordering process to be positive, highlighting its ease and speed. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We wanted a pedestal to allow visitors and staff to check in to our building, complete with an RFID scanner and badge printer. Everything we might need was included in the package, though the range of... See more

Company replied

Rated 5 out of 5 stars

I ordered and received an email stating that I would get an update email when the order shipped and I haven’t received anything. Not sure what the hold up is. I ordered 7/25/25 and it’s now 8/4/25 wit... See more

Company replied

Rated 5 out of 5 stars

Shipping was faster than expected and I appreciate how sturdy they are. We found during assembly that it was easiest to thread power cables at the same time rather than in separate steps, but that was... See more

Company replied

Rated 5 out of 5 stars

I reached out to customer service before purchasing the product and they were very quick to respond and answered all of my questions completely. I ordered the Original Lounge tablet case and it is gre... See more

Company replied


Company details

  1. Computer and Accessories Store
  2. Computer Accessories Store
  3. Computer Store

Information provided by various external sources

Tablet and iPad kiosks that are elegant, secure and robust. Browse our tablet display solutions, compatible with Apple, Windows and Android tablets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

The process was super simple

The process was super simple. Customer service was fantastic.

26 November 2025
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Reply from Bouncepad

Hi Jeff,

Thanks so much for the great review! We’re delighted to hear the process was simple and that you had a fantastic experience with our customer service team. We really appreciate your support.

Team Bouncepad

Rated 5 out of 5 stars

6 years of satisfaction

We've been working with Bouncepad products for over 6 years, and the product quality is unparalleled. We have a network of high-traffic clinics and their products are the only ones that have stood the test of time. They are worth the investment, and the customer service is very reliable. I highly recommend it.

20 November 2025
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Reply from Bouncepad

Hi Eric,

Thank you so much for your continued support over the past 6 years. It’s fantastic to hear our products have stood up to such high-traffic environments, and we truly appreciate your kind words about both the quality and our customer service.
Thanks again for your recommendation, it means a lot to the whole team at Bouncepad!

Team Bouncepad

Rated 5 out of 5 stars

Very fast shipping and great customer…

Very fast shipping and great customer service! I realized I needed an extra piece of equipment once my package had already arrived so I reached out and customer service quickly responded and sent me what I needed.

16 November 2025
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Reply from Bouncepad

Hi Kara,

Thanks so much for the great review! We’re delighted to hear you had a positive experience with both our shipping and customer service team. Glad we could quickly get you the extra equipment you needed. Thanks again for choosing Bouncepad!

Team Bouncepad

Rated 5 out of 5 stars

I made a mistake and ordered the wrong…

I made a mistake and ordered the wrong part number and Tanya went over and beyond to make it right for me. I really appreciate the service.

8 December 2025
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Reply from Bouncepad

Thank you for your great review Eric.

Team Bouncepad

Rated 5 out of 5 stars

Great Experience

The solution was exactly what my client was seeking. Sales took time to answer all the questions, prices were provided almost immediately, and delivery arrived as promised.

19 November 2025
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Reply from Bouncepad

Thank you for your kind review Michael. So pleased you had a goo experience.

Team Bouncepad.

Rated 2 out of 5 stars

I was really disappointed with my…

I was really disappointed with my experience. The stand was overpriced, especially at around $450. Once it arrived, I realized it wasn’t worth the cost for what we needed. When I looked into returning it, the return shipping and fees would have cost so much that it didn’t make sense to send it back. Because of that, we ended up keeping it and trying to work around its limitations.

The quality is decent, but for the price and the lack of a practical return option, I wouldn’t purchase from Bouncepad again or recommend it to others.

30 October 2025
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Reply from Bouncepad

Hi Ludivina,

Thank you for taking the time to leave a review, and we’re sorry to hear that your experience didn’t meet expectations.

Looking at the email thread, it appears the incorrect iPad model was selected online when your order was placed. We reached out with guidance on how to resolve it and offered a return option for the parts using our FedEx account for $30.

We haven’t yet heard back, but we’d still be very happy to help. If you’d like to proceed with the return or need any further assistance, please let us know and we’ll take care of it.

Thank you,

Team Bouncepad

Rated 4 out of 5 stars

Overall a good product with one caveat

Having a containment of the device with the ability to add a power delivery through the back is great. However, the screws on top are very difficult to access unless you use a spacer when mounting to the wall. That would be my only complaint. Otherwise, a great item!

23 October 2025
Rated 5 out of 5 stars

It was an easy process to buy the…

It was an easy process to buy the product, and we received it pretty fast
The Only Downside Was that our table top at our counter was made out silestone and the screwers when not long enough
We had to find longer schools, which was not an easy task
It will be a good idea to send a couple of extra long skewers for this cases

17 October 2025
Rated 5 out of 5 stars

I searched this kind of product because i needed a protective case for the iPad so users cannot mess with it.

I searched this kind of product because a need came up. I found Bouncepad and browsed through their products. When i found what i needed, i directly contacted them via email to make sure that the product was fitting my needs.

They responded very fast, they where very helpful and made me comfortable to buy from them.

Shipping was lightning fast! I ordered it one day, and the next boom, i had it!

Product is exactly what i needed! Top quality, as described in the e-shop.

16 October 2025
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Reply from Bouncepad

Thank you so much for your kind words and order Marios. It means a lot.

Team Bouncepad.

Rated 5 out of 5 stars

I like the Bouncepad as it's easy to use.

I like the Bouncepad as it's easy to pop the iPad in and charge it. It came with all the things you need. I don't have it sealed down so it moves around a bit, which is perfect for me.

14 October 2025
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Reply from Bouncepad

Thank you for your kind words Kandace. We are really pleased you are happy with your Bouncepad.

Team Bouncepad.

Rated 5 out of 5 stars

Excellent Customer Service

Tanya was super helpful, and my order was sent quickly. The bouncepads are great and we hope to order more in the future.

7 October 2025
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Reply from Bouncepad

Thank you Tilly for your wonderful review.
We hope to see you soon.

Team Bouncepad

Rated 5 out of 5 stars

Excellent!

Recieved our item quickly. Simple to put togehter. Had our new check-in space ready to go within the week. Thanks Bouncepad.

8 October 2025
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Reply from Bouncepad

Thank you so much for your order and 5* review Nate. It means a lot.

Team Bouncepad

Rated 5 out of 5 stars

Great, High Quality Product

Highly quality product, fast shipping, and everything has been great.

7 October 2025
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Reply from Bouncepad

This is music to our ears Jon! The Floorstanding with Brother Printer Mount is one of our top products and we're happy you're happy!

Thanks for leaving a 5 star review!

Team Bouncepad

Rated 2 out of 5 stars

The product itself is exceptional, sent wrong product

The product itself is exceptional. Fairly easy to install and looks beautiful. The reason I'm giving it two stars is because I was sent the wrong case. I had ordered exposed front and back cameras and received a case without the camera holes.

20 September 2025
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Reply from Bouncepad

Hi Raquel,

Thank you for taking the time to share your feedback with us.

After reviewing your order, it looks like the product you selected included the front camera exposure. The rear camera exposure is available as an optional modification, which can be added during checkout or purchased separately from our accessories page.

We’ve reached out a few times to let you know that this feature can still be added to your current setup, but we are yet to hear from you. Please do let us know if you need us to arrange a new case that includes the Rear Camera Exposure option and we'll get to that right away.

Thanks again,

Team Bouncepad

Rated 5 out of 5 stars

Well Designed

Once we purchased the battery pack extensions they worked perfectly!

9 September 2025
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Reply from Bouncepad

Thank you Alexis for taking the time to leave this review.
We are pleased you have everything up and running.

Team Bouncepad.

Rated 3 out of 5 stars

Eh needs some help

Most things are good about system but the instructions were super hard to read cause they were super tiny. We also cannot get the power bank of the printer to fit under the actual bottom of the stand even though you are supposed to be able to. It is the right printer too which is frustrating.

16 September 2025

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