Bouclème Reviews 

1,256
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers had a great experience with this company. Many loyal customers regularly praise the high quality of the hair care formulas, noting how effectively they define curls and improve overall texture. People consistently describe the support staff as exceptionally friendly, responsive, and always willing to go above and beyond to assist buyers. However, some people mentioned experiencing frustrating order fulfillment issues, such as receiving incorrect items, missing package contents, or unexpected product consistency changes. A few reviewers also noted occasional challenges with delivery delays or specific product formulas feeling too heavy or stiff for certain hair types.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items consistently deliver great... See more

Customer service

People report positive experiences with customer service, highlighting quick responses and helpful support.... See more

Quality

Reviewers highlight positive aspects of quality, noting that products are consistently great quality and... See more

Order

Customers consistently note mixed experiences with order processes, highlighting significant variation in... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding service from the team at Boucleme! I recently changed my email address but had not anticipated how difficult it would be to update details on all the online shopping sites I regularly use... See more

Company replied

Rated 5 out of 5 stars

I can't recommend Boucleme highly enough. Their products are effective and so good for your hair - mine has never looked so good! Also, I recently found their customer service to be incredibly hel... See more

Company replied

Rated 5 out of 5 stars

I placed an order and they accidentally sent the wrong product. i emailed them and within a couple of days i had the correct order on the way to me, very satisfactory service. Plus great products.... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Aurelija! I emailed to find out when a product would be back in stock because their super style hold is soooo good. I received a response with 2 hours - which was both... See more

Company replied


Company details

  1. Hair Product Store

Written by the company

Natural products for curly hair. Silicone, sulphate & paraben free. We understand the needs of curly hair. Our products are packed with high performance actives that restore moisture and life to dry lacklustre hair. Our simple 3 step system cleanse, co...


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(1,256)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good mask but poor packaging!

Silk sleep mask- nice product, fits my head well (small female). But product sent in huge box with lots of plastic filling - not necessary! Please improve how you package and post products.

7 August 2022
Unprompted review
Bouclème logo

Reply from Bouclème

Hello, all of our outer packaging is recyclable. Our packing peanuts are made from potato starch and so can be dissolved in water and washed away or popped into your compost bin :)

Rated 1 out of 5 stars

Terrible service

Terrible service - booked a kit and after 4 days waiting for any info from the delivery service I wrote them asking the status.
They replied that the kit is out of stock and they will send it to me as soon as they have it .
I have asked for immediate reimbursement, will see how it goes.

4 August 2022
Unprompted review
Bouclème logo

Reply from Bouclème

Hello Anastasia, we're sorry for the delay with your order. I can see via the tracking that your order has now been delivered. Please let us know if there is anything else that you need.

Rated 5 out of 5 stars

Silk pillowcase

I’m only on my first week with my pillowcase, I do love the smoother hair in the morning, my skin does look nourished, it’s cooling which I like, the only difference I’ve noticed is my last pillowcase from a different company was slippy an I kind of liked that as I knew it wasn’t pulling my skin, but boucleme have made up for that in the luxurious silk that’s cooling, so far so good, highly recommended

3 August 2022
Bouclème logo

Reply from Bouclème

We're so glad that you're loving your pillowcase💛

Rated 5 out of 5 stars

My product arrived with a broken pump

My product arrived with a broken pump. A replacement was sent super fast and arrived within just a few days (international shipment). Very friendly and helpful service, great products.

2 August 2022
Bouclème logo

Reply from Bouclème

We're sorry you received a damanged pump but glad your replacement arrived quickly💛

Rated 1 out of 5 stars

Still not received the order

Still not received the order. Even though it has apparently been delivered. Emailed to ask about this not heard anything back yet.

1 August 2022
Bouclème logo

Reply from Bouclème

Hello Becky, we're really sorry about the delay with your order. I have just checked your tracking and can see that your order has now been delivered. Please let us know if you need anything else.

Rated 4 out of 5 stars

Pricy but worth it

Customer service has been very good. Getting emails with tips and how to use the products has been helpful.
I got the curly 30 day challenge set and the misting bottle…..I’m 2 weeks in and I love the products, light & citrus scented. My curls have never felt or looked better: The misting bottle is fab for refreshing curls in between washes:
Although it’s quite expensive I will be continuing to buy these products….I would definitely recommend them

29 July 2022
Bouclème logo

Reply from Bouclème

We're so happy you're enjoying the products and find that they are worth the cost. Our prices reflect our premium, natural ingredients. We also ensure we use fair-trade products where possible so the farmers receive a fair wage.💛

Rated 5 out of 5 stars

Lovely products

Lovely products but getting more expensive as with everything. My query about packaging was answered quickly and solved the issues.

27 July 2022
Bouclème logo

Reply from Bouclème

We're so glad you enjoy the products💛

Rated 5 out of 5 stars

Excellent customer service

I had a parcel stolen, Customer Services at.Boucleme were understanding and sympathetic. Although the problem was a result of Yodel - they appreciated my problem and explained more than Yodel did when I complained to them. I was also offered a discount - again, more than Yodel did.

26 July 2022
Bouclème logo

Reply from Bouclème

We're sorry about your recent experience, but glad we were able to sort it quickly for you💛

Rated 4 out of 5 stars

The hair mask is one of the best

The hair mask is one of the best I’ve ever used my hair felt stronger and so incredibly soft at the same time after one use! I was amazed.

I’ve never used a cream gel before to hold my waves but it did the trick and my hair wasn’t crispy after using it.

The smell is pleasant but not my favourite.

I’m still new to this method of hair care so need to experiment a bit with application and amount to use. But I’m so far happy with my purchase.

24 July 2022
Bouclème logo

Reply from Bouclème

Hello Leanne, we're so happy you're enjoying the products so far, please let us know if you need any help or advice going forward💛

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