While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They don't respond to emails. The hats are big and massive and not very attractive looking. I've been trying to return this for over a week, no response. Can you please respond to my email? I have sen... See more

Rated 2 out of 5 stars

I just purchased the 30 day challenge kit and I was deeply dissappointed. The cleansing products are ok-ish but I do not notice any difference. Nonetheless, the curl cream and curl gel have proven wor... See more

Company replied

Rated 1 out of 5 stars

Update- boucleme replied to my emails and product finally arrived. Hair oil smells lovely and feels light, looking forward to using it. Can’t review the product as it has yet to be delivered, and... See more

Company replied

Rated 5 out of 5 stars

I've got very thick long curly hair. I've tried loads of silicone free curl products. They either dried out my hair or didn't give me sufficient definition and hold. Boucleme cleanser, conditioner, cr... See more

Company replied

Company details


Contact info

2.6

Poor

TrustScore 2.5 out of 5

266 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Nice brand and fast deliverh still testing

It was a fast delivery to the Netherlands. I am trying out the 30 days waves kit.
This is the first shampoo what not dry out my hair. I also love the conditioner. I also bought the proteïn drops, but I don't know yet if it works. The strong hold gel is strong and also good for refreshing. But on some days my curls disappear and it is fluffy.

27 August 2022
Boucleme Eu logo

Reply from Boucleme Eu

Thanks Marit, if you need any advice on how to get the best results feel free to reach out to our curl experts at info@boucleme.co.uk :)

Rated 1 out of 5 stars

Shipping issues

I do love the products, whenever I've gotten them. But shipping is ridiculous! I ordered hair products on the 3rd of August,(to Ireland) 21 days later it still has not arrived!! It's a shame because I really wanted them to do my hair for a special occasion.

24 August 2022
Boucleme Eu logo

Reply from Boucleme Eu

We're so sorry you've experienced an issue with your delivery, if you haven't already please pop us a message to info@boucleme.co.uk and include your order number so we can look into this for you .

Rated 5 out of 5 stars

Product perfect and very happy

Product perfect and very happy😁
Marketing and way of usage also great, but waaaaaaaaaaay to many @mails please stop, sometimes 3 times a day its ridiculous🤪

19 August 2022
Boucleme Eu logo

Reply from Boucleme Eu

Thank you💜

Rated 5 out of 5 stars

Excellent service

Excellent service, speedy delivery. Products are so beautiful their scents are so gorgeous. Overall extremely happy with my purchases . Highly recommended 👌

11 August 2022
Boucleme Eu logo

Reply from Boucleme Eu

Thank you Valerie :)

Rated 3 out of 5 stars

The quality of product is great!

The quality of product is great!
Had some troubles with delivery but I hope next time everything runs smooth. I really love the product ❤️

10 August 2022
Boucleme Eu logo

Reply from Boucleme Eu

Hello, we're so happy you're enjoying the products💜

Rated 5 out of 5 stars

Problem solved

the package that arrived does not contain the things I ordered
they solved my problem promptly, they were very kind.

9 August 2022
Boucleme Eu logo

Reply from Boucleme Eu

Hello Nicoletta, we're sorry for the mistake with your order. Hopefully you have now received the correct products and are enjoying them💛

Rated 5 out of 5 stars

Amazing products 🥰

Amazing products packed with care and received in no time (even in the NL) just before going on vacation 🤗
Thank you Boucleme with your advice and your products I finally learn to care for my curls (it was about time at 43y and so many years of hair straightening) and I am now able to teach my sons how to embrace theirs too.

7 August 2022
Boucleme Eu logo

Reply from Boucleme Eu

This is so lovely to read. Thank you💛

Rated 1 out of 5 stars

Wrong items delivered

Wrong items delivered, item broken during transport and very difficult to get in contact with the customer care. It takes days before a reaction and very slow in proposing a solution!!!

2 August 2022
Boucleme Eu logo

Reply from Boucleme Eu

Hello, I'm sorry for the initial issues with your order but can see that we have now send you the correct products. Please let us know if there is anything else you need.

Rated 5 out of 5 stars

Good quality

The instructions were helpful and the products are great quality

2 August 2022
Boucleme Eu logo

Reply from Boucleme Eu

Thank you💛

Rated 5 out of 5 stars

Ordered 2 products

Ordered 2 products. They were delivered quickly. I like buying products for my curls at Boucleme. Good customer service, love the products curl cream and curl conditioner. They really do something for my hair. I can recommend this online shop.

31 July 2022
Boucleme Eu logo

Reply from Boucleme Eu

Thank you💛

Rated 5 out of 5 stars

I am a professional Hairstylist

I am a professional Hairstylist, working in the film industry and always looking for hair care to suit every hair type.
Boucleme is one of the most nourishing brands I have found for curls and coily hair textures.
I’m very impressed with this range and would highly recommend.

29 July 2022
Boucleme Eu logo

Reply from Boucleme Eu

Thank you 💛

Rated 5 out of 5 stars

Best hair gel ever!

Best hair gel ever!
I have been using this Boucleme super hold styler for a while now i totally in love with this product.
It makes my hair wavy and i have receives many compliment,
My to go hair styling gel

27 July 2022
Unprompted review
Boucleme Eu logo

Reply from Boucleme Eu

Thank you💜

Rated 5 out of 5 stars

Edit, did received a package

Edit: I've received a package today!
So it takes a few days for them to process it, but if you have a little patience the service is very!

The package was sent to my adres but the deliverer dropt it in front of my door (outside on a rainy day) when i wasn't home (atleased that was written on a note from DPD that was in my mailbox). Wenn I came home a few hours later there wasn't any package.
So I still haven't received the products I have ordered. I wrote a mail and got back a mail about a day later with the proof of delivery, i wrote a mail back that because I wasn't at home I didn't signe for the package and never saw a package. That is now 3 days ago and haven't got a answer back.

26 July 2022
Boucleme Eu logo

Reply from Boucleme Eu

Hello, we're sorry for the original delay with your order. I'm glad we were able to rectify it quickly for you. I hope you enjoy the products💛

Rated 5 out of 5 stars

All good

All good. I ordered directly from them because they have a bigger selection. Delivery was quick. Product exceptional!

24 July 2022
Boucleme Eu logo

Reply from Boucleme Eu

Thank you💜

Rated 5 out of 5 stars

Awesome products!

Greats products! I highly recommend.
Can’t wait to try some more

23 July 2022
Boucleme Eu logo

Reply from Boucleme Eu

We're so happy you're enjoying the products. Please let us know if you need help or advice on what else in the range will be suited to you💛

Rated 5 out of 5 stars

Second Order, I'm hooked!

I ordered (for the second time) shampoo, conditioner and some travel items. All came within the delivery time noted when I ordered and were as stated. Loving these products, such a distinctive smell that stays on your hair for ages after you wash it. I still haven't gotten used to the non-foaming shampoo but it does wash my hair so can't complain!

20 July 2022
Boucleme Eu logo

Reply from Boucleme Eu

thank you Catherine, we're so glad you're enjoying our products :)

Rated 5 out of 5 stars

Curls for Days!!!

Boucleme really delivers the curls! My hair is gorgeous and smells amazing, very fresh and clean!!!
I have tried many products for my hair and they have all left my hair, dull oily, frizzy, ect. Boucleme is the first product that is truly designed for curly hair, that gets better and better as the days wear on.

17 July 2022
Boucleme Eu logo

Reply from Boucleme Eu

Thank you Ariana, we're so glad you are enjoying our products :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look