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Shelton Street 71-75, WC2H9JQ, London, United Kingdom
2.7
7 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service, answered all my questions-very good support.
The quality of the bottle is excellent and I was really happy with very fast shipping!
Looking at reviews that were made before, they changed in better way
Reply from Bottle Tea
Hello Anastasia! Thank you for your review as we said in replies below we updated our system. From service to personal. So now we do best and we will continue it by time. Waiting for your second order :)
I never received my order and was essentially robbed of my money. Terrible company, website does not exist anymore and now as for a review. Here’s a review NEVER use this company they are thieves and do not reply to email.
Reply from Bottle Tea
Hello Clayton! Thank you for your review. We understand your problem and ready to give a free bottle (any bottle), please check your email box. Please understand that it was our fault and inside our company. No we changed everything so we're doing our best! Your review very useful!
Never received product. When I checked tracking, I received an error message. I am waiting to hear back from someone. Although it’s after Christmas now, I am hoping that the company will do right by me. I was looking forward to trying out this product. So disappointed.
Reply from Bottle Tea
Hello VaNessa, we already contacted you by email. We have to say that our logistics and service was bad and some part didn't work. Sorry about that. We already changed service and logistics, so now orders deliver in 10 days. With best service (support and notification emails about everything) please be sure that now we're doing our best and we will do much better by time. Thank you for your review it was very useful.
I have never received the item I ordered, no one responds to the web comments I makes, andthe emails I send bounce back. I'm out$100. Buyer beware.
Reply from Bottle Tea
Hello Jacquelynn, thank you for your review, your review is very useful. We fixed and updated everything from our service to our delivery. It was problem with logistics because COVID-19 vacines took a lot of space in logistics, so we could not order it for time. So you already received your order, but we just want to inform it to you.
I've gotten 15 emails asking me to review an order I've never received.
Reply from Bottle Tea
Hello Sarah, currently we are working with your order. Because of COVID-19 your order can be delayed. For any other questions please contact us by emailing to help@bottle-tea.com. Thanks for your review. Please let us know for any other problem.
I can’t really review, as I’m still waiting for my product. I wrote an email about how I ordered since the 27th and haven’t received anything about it being shipped yet, and I was told to be patient. So for a proper review, you guys should be patient. I’ve received 5 of these emails so far to do a review.
Reply from Bottle Tea
Hello David, thank you for your review. You probably received you second part of the order. Please be sure that we changed everything from service to logistics so everything works now as Swiss watches. Your review was very useful to update our personal and system!
I placed my order over a week ago and I have yet to receive an email telling me my order has been sent. I sent out and email requesting an update and they said they still don’t have a tracking number. At this point I am about to cancel my order.
Reply from Bottle Tea
Hello Lisa! Our bottles have 7-12 days delivery. Something can happen for example airplane crush or big traffic for delivery, so you order can be delayed. Please also read our shipping policy https://bottle-tea.com/policies/shipping-policy. If you have any other questions please email us to help@bottle-tea.com. We are doing all best to deliver your bottle. Thanks!
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