Bosch Home UK Reviews 

28,607
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 8,954 reviews, reviewers overwhelmingly had a great experience with this company, often sharing wonderful feedback about their purchases. People frequently praise the incredibly helpful staff and knowledgeable engineers who always arrive on time, communicate clearly, and resolve technical issues quickly. Consumers are also very happy with the quality of these appliances, noting that they feel sturdy, work efficiently, and make daily kitchen tasks much easier. Some reviewers were not happy with product durability, pointing out unexpected appliance failures or non-replaceable parts after a few years of use. A few other people also felt that customer support could be disappointing when dealing with tricky repair situations or unhelpful service visits.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that engineers and support teams are... See more

Service

People report high satisfaction with the service provided, highlighting fast response times and easy... See more

Product

Customers had ambiguous experiences with product, reflecting a split opinion on quality and design. While... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that telephone calls are answered promptly... See more

Quality

Consumers find quality to be positive, highlighting reliable and well-made appliances. Reviewers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were able to make an appointment on a Sunday morning for an engineer to come on Tuesday to look at our 4 month old dishwasher that had stopped working with an E31 error code. The engineer was able... See more

Company replied

Rated 5 out of 5 stars

Quality products which, in my experience, last well and are worth the price. Always substantial in appearance. The Bosch Centre is a good idea as gives a range of information. My one customer servi... See more

Company replied

Rated 5 out of 5 stars

Happy with telephone call taken by bosch. Appointment booked quickly. Engineer phoned before arrival. Was polite and courteous. Checked machine and informed us what was going to happen. Very happy to... See more

Company replied

Rated 5 out of 5 stars

What i love most about Bosch 4series stand mixer is how convenient and compact it is. It doesn't take up much space on the kitchen counter, yet it offers a great range of functions making it very ver... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Kitchen Remodeler

About Bosch Home UK

Written by the company

At Bosch Home UK, we're continuously developing and desiging new initiatives to make your life at home easier.

We are a global leader in large and small home appliances, specialising in eco-friendly technology, our products are invented for life.

Deriving from our commitment and thoroughness with every single product made, our home appliances represent uncompromising quality, technical perfection and absolute reliability.

By your side – today, tomorrow and in the future. Our home appliances. We can't simply cancel your daily routines for you. But we can shorten them for you. We always offer absolute peak performance to make your everyday life easier. Our home appliances represent uncompromising quality, technical perfection and absolute reliability. Yesterday, today and in the future.

Our range includes; Dishwashers, Hobs, Fridge Freezers, washing machines, vacuum cleaners and many more.

Bosch strives to invent for life. But unpredictability is one of life’s certainties. So we want to equip and support our customers in any circumstances.

If our customer should ever run into difficulties, faults or issues, we are proud to offer the Bosch Genuine Service.

The Bosch Genuine Service consists of our 350 specialised engineers who can repair Bosch appliances. This dedicated team is trained to be able to repair, but also increase and improve an appliance’s longevity. Just another reason why Bosch large appliances are one of the best investments you can make for your home.

Our team of local and highly skilled engineers come with unparalleled knowledge and expertise when it comes to Bosch appliance repairs.

visit our website contact us

Two Year Manufacturer's Warranty

Written by the company

All Bosch appliances have a two year manufacturer's warranty as standard to protect against any manufacturing and material faults and defects during this warranty period.
To register your appliance online for its two year manufacturer's warranty, please create a MyBosch account, or log in to your MyBosch account if you already have one.

Contact info

4.8

Excellent

TrustScore 5 out of 5

29K reviews

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4.8

All reviews

(28,607)

8,700 reviews in the last 12 months

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Rated 4 out of 5 stars

I am very satisfied with the work

I am very satisfied with the work! Our washing machine wasn’t working! The engineer came and fixed it.

9 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are very satisfied to hear that our engineer came and fixed your washing machine.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are glad you were pleased with our communication and the rapid repair.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Excellent service

7 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are happy to hear you received excellent service.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Repair man arrived on schedule and was…

Repair man arrived on schedule and was very knowlegable but spares were no longer availabe for my old dishwasher so new one ordered

9 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are glad our engineer arrived on schedule and was very knowledgeable. We are sorry that spares were no longer available but hope you will be pleased with your new appliance.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

The engineer and the office staff were…

The engineer and the office staff were all very happy to serve. The engineer did very excellent job. Well done all of you.

11 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are so pleased to hear that our office staff and engineer were happy to serve and that the engineer did an excellent job.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Everything worked as clockwork

Everything worked as clockwork! Found item online easily. Ordered. I hadn’t had confirmation that it had been posted so checked with their support and they came back very quickly with the delivery tracking - and it was delivered the same afternoon. Very happy

10 September 2026
Unprompted review
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are pleased that everything worked like clockwork, from ordering online to the quick response from our support team.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Very helpful

The engineer was very helpful

11 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are pleased to know you found our engineer to be very helpful.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Excellent service from Bosch uk

Dishwasher was fixed under the extended warranty- no quibbling
Engineer advised arrival time, and was knowledgeable and professional.
Very happy with Bosch service.

10 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are very happy with your feedback and glad your dishwasher was fixed under warranty by our knowledgeable and professional engineer.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Quick response

Quick response for repair to washing machine repair under warranty.

11 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are glad you received a quick response for your washing machine repair under warranty.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Bosch experience

James was great and mended the dishwasher without any fuss

9 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are pleased to hear our engineer was great and mended your dishwasher without any fuss.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Well I booked a appointment which was…

Well I booked a appointment which was very good only a couple of days a good efficient repair man came and fixed what was wrong all working fine so I think this company are doing well

11 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are so pleased that booking was easy and that our efficient repair man got your appliance working again.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Engineer professional polite

Engineer professional polite

9 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are happy to hear you found our engineer to be professional and polite.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Fixed the pro which was going on for…

Fixed the pro which was going on for some years

10 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are glad we were able to fix the long-standing problem for you.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Covered under warranty with no quibbles

Covered under warranty with no quibbles

9 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are pleased to know your appliance was covered under warranty with no quibbles.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Very smart young man very helpful

Very smart young man very helpful

9 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are glad you found our engineer to be smart and very helpful.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 4 out of 5 stars

The repair man that came was really…

The repair man that came was really friendly , repaired the dishwasher in no time . Very good

9 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
It is great to hear our repair man was friendly and fixed your dishwasher in no time.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Efficient what’s app customer service

Very efficient and prompt replies when I submitted a query.

11 September 2026
Unprompted review
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are happy to know you found our WhatsApp customer service to be very efficient with prompt replies.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Prompt reply from Bosch & Highland…

Prompt reply from Bosch & Highland Appliances on the repair of our washing machine. Great service 👏

9 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are pleased to hear you received a prompt reply and great service for your washing machine repair.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

My experience was a positive one as the…

My experience was a positive one as the engineer was polite professional and demonstrated he knew everything about the product he informed me how to take care of the product and he was am absolute joy in my professional opinion the engineer is an asset to your company

9 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are delighted to hear you had such a positive experience and that our engineer was polite, professional, and an asset to the company.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 4 out of 5 stars

Great Company

Great Company - But not all great products !

11 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are glad you feel we are a great company but are sorry to hear that not all our products have met your expectations.

Thanks,
Becki
Bosch Home Appliance Customer Service

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