Borough Kitchen Reviews 9,143

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting that everything stocked is top-tier and well-made. Many people highlight the excellent service, from prompt and often free delivery to the exceptional helpfulness and knowledge of the staff, who provide great advice without being pushy. Consumers also appreciate the efficient and quick processing of orders, with items arriving swiftly and beautifully packaged. However, some customers were not happy with the delivery service, citing instances of missed deliveries despite being home, or issues with age verification preventing successful parcel drop-offs. A few other people also felt that items were inaccurately described on the website or experienced problems with faulty products and the subsequent return process.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the high-end,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency. Many... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the staff for being... See more

Quality

Users describe positive interactions with quality, consistently praising the superior and high-end nature of... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the kind, personal, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The knife skills course was absolutely brilliant. Al and Tabs were fantastic hosts, very warm and welcoming. Al imparted the perfect about of knowledge, not too much that it was overwhelming but enoug... See more

Rated 5 out of 5 stars

I absolutely love this kitchen accessory shop. The staff are incredibly helpful without ever being pushy, which makes browsing such a pleasure. They really know their stuff and are always happy to... See more

Rated 5 out of 5 stars

I have used Borough Kitchen to purchase Thomas Rosenthal items, to replenish items I have broken, on three occasions. The price is good and the items have been sent out quickly after being ordered, an... See more

Rated 5 out of 5 stars

Very happy, second purchase in as many weeks. Bought a good few things in the last few years, use the Borough shop and combine with a visit to Borough Market. Skye is always helpful and gives great ad... See more


Company details

  1. Kitchen Supply Store

Written by the company

At Borough Kitchen, we cater to the urban home chef who loves to cook and entertain. It’s about a shared passion for cooking and eating together - whether having friends around for a Saturday night supper or family over for a roast lunch. At our stores and our online shop, you'll find everything you need to take you from the kitchen to the table, while our two cookery schools offer intimate, personalised lessons to help you hone your culinary skills. You can find us online at boroughkitchen.com or visit us in one of our five London stores at 16 Borough High Street, 1 Hampstead High Street, 186 Chiswick High Road, 129C Upper St, Islington and 40 Electric Boulevard, Battersea Power Station.

Fast, flexible delivery

Free delivery on UK orders over £60

We have a range of delivery options for UK customers, including next-day delivery, as well as international delivery options. We also have a 1-year returns policy.

Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Rated 5 out of 5 stars

I was looking for a nice looking…

I was looking for a nice looking kettle, bought a Bosh one which was to heavy. Went into Borough kitchen an found the perfect light weight good looking kettle a bit pricey but you get what you pay for, the nice man gave me a discount as it was a display one. I love my kettle an very glad I bought it

4 March 2026
Rated 5 out of 5 stars

Great service

Great service. Extremely quick delivery. Comparible price to other suppliers.
Would highly recommend and use again.

7 April 2026
Rated 5 out of 5 stars

Great teacher

Great teacher. Clearly experienced and knew how to impart knowledge. If you want to learn about the basics of bread making. Don’t hesitate to use Borough Kitchen.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic evening of intense learning and delicious results!

A fantastic evening of intense learning and delicious results! A wonderful team (Al, main chef, and Grace, assistant chef) who gave clear instructions, useful insights and hints and tips that will stay with me when I bake at home. They also created a lovely atmosphere so I was very happy doing the course alone - and met some very friendly people. A brilliant night!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional

Exceptional. Superior quality products with very reasonable prices. International shipping that doesn't cost an arm and a leg! Very happy and satisfied customer

31 March 2026
Rated 5 out of 5 stars

Great cookery course

Great cookery course, even though I have been cooking Indian food for a while I learnt so much. Very educational, improved my cooking skills. The event was hosted by a great chef who was very good in explaining and demonstrating the various cooking techniques in a relaxed and enjoyable environment. I will be booking more courses.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience as always

Great experience as always. French lady ‚Anne’ in London Bridge location was superb. Friendly, helpful and genuine in her advice. Will come back to buy another chopping board!

3 April 2026
Rated 5 out of 5 stars

Great!

The quality of everything is fantastic. Everything I've bought has made cooking and baking much more enjoyable and convenient. I would definitely buy again.
Apologies, I will name the staff who helped later if I'm able to.

But the baking trays are difficult to clean from time to time (Grease sticking, and rust buildup in the cracks under the edges of baking trays even if you dry them immediately by hand and let air dry fully on top of that, before putting away), and the rubber mats are the same (I do clean them after every use). But that is the case for all bakewear I think, so it's better to invest in good cookware / bakewear to make that job easier at least.

The other problem I had was one of the pans arroved a bit dented on the furthest edge, which I assumed was due to it not being dishwasher friendly (I made sure that no metal was touching it). Contacted the sales team and they said that it's reccomended that it isn't washed in the dishwasher. I pointed out that advertising the pans and pots as dishwasher safe when they actually aren't from the first wash is ableist, as these are expensive pans and a lot of disabled people aren't able to wash heavy objects by hand, so look to make sure to buy dishwasher safe kitchenware. They suggested that the pan may have been dented during production. Thankfully, that was the case, as my current pans (7 months later) are undented and in perfectly fine condition. It may be the problem of the companies that produce cookware / bakewear as not making products genuinely dishwasher safe, but advertising them as such anyway, so not completely the fault of Borough Kitchen.

29 August 2025

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