Boots Dubai Reviews 122

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the prompt delivery service, often receiving their orders faster than expected. People also frequently praise the quality of the products, finding them to be top-tier and in perfect condition upon arrival. The communication from customer service is often highlighted as a positive aspect, with many feeling well-informed throughout the process. However, some people were dissatisfied with various aspects of their experience. Several customers reported receiving incorrect items or experiencing discrepancies with product quality, leading to frustration. There are also concerns about the durability of some products, with signs of wear appearing quickly. Additionally, a number of reviewers found customer service to be slow and unhelpful, particularly when trying to resolve issues like exchanges or missing items.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and authenticity. While some customers praise the... See more

Quality

Reviewers mention ambiguous feedback about quality. While many customers praise the high quality, perfect... See more

Order

Consumers find order experiences to be ambiguous. Some customers express satisfaction, praising the quality... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express frustration with slow response... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the prompt delivery, with... See more

Based on these reviews

Rated 3 out of 5 stars

Ordered the Predator Edge boots—came in three days, looked sharp, fit perfect… but after two weeks the front stud started peeling. Wrote twice on Insta, got one “sorry bro” and silence. Love the look,... See more

Company replied

Rated 3 out of 5 stars

Greetings, I am not sure how to remove my one star review. I had issued a one star review with the title Scam Scam Scam. Following a great deal of effort on my part and Boots Dubai’s efforts to rectif... See more

Company replied

Rated 4 out of 5 stars

I ordered some boots they got here after a month like 4 weeks I guess it’s worth the wait but I get that they had high volume of orders

Rated 4 out of 5 stars

I really loved the boots I received but customer service is a bit slow and took a month of time to receive my tracking number. But the boots made up for it

Rated 4 out of 5 stars

Good looking reps for decoration. Do not buy for actual cleats though.

Rated 4 out of 5 stars

Great communication, get back at you as soon as possible, I did get the wrong bag for my boots and I don't know if the amazing people at boots Dubai could help me with that small little issue but hone... See more

Company replied

Rated 1 out of 5 stars

This company/shop are scammers who will try and hide behind their authenticity in terms of products sold but are without a doubt selling fake Nike products. They will ignore emails and also will not r... See more

Company replied

Rated 1 out of 5 stars

I`m extremely disappointed with my recent purchase from Boots Dubai shop. They sent me the wrong items, which was frustrating and inconvenient. When I tried to contact their customer service, I didn`t... See more

Company replied

Rated 1 out of 5 stars

Legit boots took a bit long but they worth the wait Edit: Ordered a jersey in August after I got the boots and it still hasn’t arrived. Tried messaging them many times, no response, Plus The boots... See more

Company replied

Rated 1 out of 5 stars

I emailed more than once and they stated that their pairs of boots are authentic and genuine. Not only were they fake, they also came in the wrong box and came with the wrong bag. Shipping took 3 week... See more

Company replied

Rated 1 out of 5 stars

If I could give them a negative 5 stars, I would. Days after I received my order I got an email from bootsdubai@outlook and some email with store+7024964408 and from #+1 (218) 778-3835 that I... See more

Company replied

Rated 1 out of 5 stars

I tried to exchange a pair of boots, but the process was complicated and took much longer than expected. Not a smooth experience at all

Rated 1 out of 5 stars

Soooooo…. Where do I start? they won’t let me cancel my order! I can’t believe it! They haven’t even shipped yet! The reason they have this “all sales are final” thing is because they are scams and... See more

Company replied

Rated 1 out of 5 stars

Kit was not as described and when I reached out to customer service, they still havent responded- over 2 weeks.

Company replied

Rated 1 out of 5 stars

On february 17th i ordered my shoes and already payed and everything. They said delivery is gonna be from march 3rd to march 5th. Now its march 18th and i still havent even got a hint on where my orde... See more

Rated 5 out of 5 stars

I ordered new boots and jerseys for my son. I even got one for myself. I liked the limited items and archived jerseys that are no longer available, like the Haaland 2022 title. The Lamine Yamal boots... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for the prompt delivery and assured quality of item. big shout out to seller as well for the assistance of shipment that got complicated at the start . would definitely recommend an... See more

Company replied

Rated 5 out of 5 stars

My experience was great because communication was good I would dm them and they would give me updates. Very high quality cleats. Very satisfied will be ordering from here again. Thank you🔥💯💯

Company replied

Rated 5 out of 5 stars

Had a great experience and found the perfect pair of Nike shoes! ⭐️⭐️⭐️⭐️⭐️ Highly recommend checking out their website to grab your favorites—style, comfort, and quality all in one!

Company replied

Rated 5 out of 5 stars

Ordered my first pair from boots Dubai, and i am beyond happy! The quality is top-tier, and delivery was faster than expected. if you are looking for legit football boots, this is place to buy!

Rated 5 out of 5 stars

I was skeptical at first, but Boots Dubai delivers exactly what they promised. The boots arrived in perfect condition, and it was great. Customer service kept me updated throughout the process. Highly... See more

Rated 5 out of 5 stars

Boots Dubai a good selection of products, but customer service felt slow and not very helpful

Rated 5 out of 5 stars

Boots look great and I was kept up to date with tracking information

Rated 5 out of 5 stars

Great Customer Service, always online and boots are perfect, no issues after months

Company replied

Rated 5 out of 5 stars

The prices are incredible and on whats app you can contact them very easily. The quality of the boots is perfect as well.

Rated 2 out of 5 stars

Great service. Only problem is they are selling replicas/fakes. Dont waste your time if you're a pro and want professional/real cleats

Company replied

Rated 1 out of 5 stars

The cleats arrived in bad condition, the itiquette came out, I just touched it and the bottom was all scratched

Rated 1 out of 5 stars

I have been trying for three weeks to get someone to tell me how to exchange the soccer shoes I bought. No website works, no phone numbers work, and no emails work. A scam

Rated 1 out of 5 stars

Wrong size sent, shoes not authentic. Communication has been impossible. Will never use again.

Company replied

Rated 1 out of 5 stars

Quality of the product is good but the delivery is more than 60 days. that too after too many follow ups. response rate is 2%

Rated 1 out of 5 stars

The shoes is the wrong one and truly looks fake The t shirt was not included Please call to resolve

Company replied

Rated 1 out of 5 stars

The “Buy 2 Take 2” promotion seems misleading. I only received 2 items instead of 4. I contacted customer service and returned the items. After a week, the same items were sent back to me instead of... See more


Company details

  1. Soccer Store

Written by the company

Chicken Road von Inout Games bietet ein unterhaltsames und spannendes Crash-Casino-Erlebnis, bei dem ein mutiges Huhn Hindernisse überwinden muss, um große Gewinne zu erzielen. Mit einer hohen RTP von 98 %, mehreren Schwierigkeitsstufen, einem breiten Wettbereich (€0,01–€200) und innovativen Funktionen wie Cash-Out und Space Mode spricht es sowohl Gelegenheitsspieler als auch erfahrene Spieler an. Genieße lebendige Grafiken, reibungsloses mobiles Spielen und nachweislich faire Mechaniken für ein sicheres und fesselndes Spielerlebnis. Perfekt für kurze Sessions oder hochriskante Einsätze – Chicken Road bietet rasantes Entertainment und großes Gewinnpotenzial.


Contact info

3.1

Average

TrustScore 3 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

The “Buy 2 Take 2” promotion seems…

The “Buy 2 Take 2” promotion seems misleading. I only received 2 items instead of 4. I contacted customer service and returned the items. After a week, the same items were sent back to me instead of a refund, and there was no explanation.

Customer service is very slow and not helpful to their customers. Please avoid ordering from this online store. It is a waste of time and money.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Scamming and bad customer service

On february 17th i ordered my shoes and already payed and everything. They said delivery is gonna be from march 3rd to march 5th. Now its march 18th and i still havent even got a hint on where my order is. I tried contacting them and they just never respond. My shoes is literally no where to be seen and they have just taken my money. They are real scammers

18 March 2026
Unprompted review
Rated 4 out of 5 stars

Not bad

A few days ago bought a pair of mercurial, came in 4 days, not bad. Tested already, seems to be a good pair.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

If I could give them a negative 5…

If I could give them a negative 5 stars, I would. Days after I received my order I got an email from bootsdubai@outlook and some email with store+7024964408 and from #+1 (218) 778-3835 that I I had to submit a claim to get a refund and to say I didn’t get the shoes, because supposedly they hadn’t received my payment and 8 had to make a new payment through a paypal to an account. I said, no I am not doing that because I got the shoes and of course the payment was processed accordingly. The money was taken from my account and the shoes arrived ( very low quality to be honest for the price. They are not original) Then this person started threatening me, saying was going to call my local police to have me arrested and that I needed to pay for the shoes that I got. I contacted the bank and they said no issues were found with the payment and they had to contact the bank if the payment didn’t reflect on their end. This continued for several weeks, I replied I was going to go to my local police to file a report since they knew my address and I felt harassed and finally stopped threatening me.
Emails and messages were from this person
Kind regards,
Mohammed Abdulla
Fraud Prevention & Risk Management
Boots Dubai

26 January 2025
Unprompted review
Boots Dubai logo

Reply from Boots Dubai

Hello Rodriguez,

Thank you for taking the time to share your feedback. I’d like to clarify the situation for transparency. At the time of your order, we experienced an unexpected issue with PayPal that affected around 10 customers, including yourself. Because of this, we advised affected customers to request a refund directly from PayPal, as we were unable to process it ourselves.

Even though your order was shipped and delivered, the payment did not reach us due to the PayPal issue. That said, we decided to abandon any further charges on those affected orders, including yours, so you were not asked to pay again.

We apologize if this experience caused you stress — that was never our intention. Our goal is always to deliver quality service and products, and we’ve since resolved the PayPal issue to ensure this doesn’t happen again.

Kind regards,
Boots Dubai Team

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