Boots Ireland Reviews 748

Website has several bugs affecting user experience. Including
Inability to properly save state on user login
Inability to properly save state of user's basket
Server generates incorrect redirect links leading to URI too long errors. I cannot log in because of this. My user experience is completely halted.
All of these are server-side errors that should not be apparent in a company this big.
Get a college cs student to do it. It's embarrassing for a company like this to have a website as bad as that.

Was going to spend a decent amount of money on products but the inability to log in, check my basket or properly generate redirect links made me stop and choose another retailer.

Worst customer service ever! Another delivery and all smashed, no response from boots. If that's how it suppose to look, the business will close soon.

I qualified for Boots Clinique offer of free gift with purchase of two products. Boots did not include the gift in my delivery, claiming when I complained that it was subject to availability. However over a week later the offer is still available on their website. So for over a week they have been scamming customers to purchase 2 Clinique products for a gift they apparently don’t have in stock. Disgraceful

Boots has handled this appalling situation extremely poorly and I want an immediate resolution.
I placed an order through the Boots app on 3 April for home delivery, order number 822209752. On 8 April, Boots delivered the wrong package to me. I contacted customer care immediately by email at 10:50am to report their mistake and to ask where my actual order was.
By 10 April, I had still received no response, which is completely unacceptable. I then had to call customer service myself. My first call was a terrible experience. The representative was unhelpful, and when I asked to speak to a supervisor or manager, the call was ended. That is not acceptable customer service under any circumstances.
I called again and, while the second representative showed more empathy, the outcome was still unacceptable. Boots are effectively holding both my order and my money hostage because they refuse to issue a refund or resend my original order until I return the incorrect package that they sent in the first place, either in store or via An Post.
This is Boots’ error, yet I am the one being inconvenienced, left without my order, and potentially waiting up to 14 days to get my money back or receive what I actually paid for. That is disgraceful service and a completely unfair way to treat a customer.

Terrible experience – avoid ordering urgent or expensive items from Boots online.

I ordered a car seat with a 6-day delivery window. It didn't arrive. When I called, I was told to wait another day, then another, and eventually informed I'd need to wait 10 business days before a replacement could even be considered. To resolve it myself, I contacted the delivery partner directly and arranged to collect the item from their distribution unit.

On getting home, I discovered the car seat was used. When I called customer care, I was given a supplier contact number and told to deal with them directly, apparently per Boots' own T&Cs. The number didn't work. Calling back, I was then told the item came from a Boots warehouse and would need to be returned and inspected before a replacement could be sent. I explained this was urgent as it was affecting plans with my family. I was told that if I returned it in-store, a replacement would be dispatched immediately.

That wasn't true. After returning it in-store, I was told the operations team would need to inspect it first. Calling again, I was informed the approval process could take 1–14 days, with no guarantee on delivery timeframes. The advisor ended the call without apology.

Four calls. Contradictory information every time. A used item. Delays I had to solve myself. I would not recommend ordering anything time-sensitive or high-value from Boots online.

I have ordered from on line and received an item smashed with broken glass all over the box. I have emailed 3 time's and called twice.

I have been ignored via email.

And told on the phone 1st that a refund has been processed, and the 2nd time that no refund has been processed to again send another email to another email address.

I have received an email to say my return has been rejected.

And moments later a claim form sent out?

I have already emailed with images.

Do i have to retun the box with smashed glass to the store?

Cannot use my Boots advantage card when buying online with Tuesday deal. No information as whom to contact regarding this issue.
Assistance in shops cannot add points to card.

Quick delivery and I got exactly what I ordered

My advantage card offers are loaded onto my card but not being applied at checkout. Depsite troubleshooting and doing everything else that might resolve the issue, this is an ongoing problem. Customer service has advised contacting them when my orders have despatched so that they can add the points on, but despite advising this previously, they no longer want to follow this through. The only representative that has been helpful to me has been Tejanna.
This is an ordeal each time I place an order, so much so, that it has put me off shopping at Boots altogether. I provide screenshots, all my personal details, and all the requested information, and each time I am met with a generic copy and paste response asking me to provide the same details I have already provided. Incredibly frustrating and disappointing. The advantage card is the main reason I shop with Boots and with this being an issue and customer service being so unhelpful, I will now shop elsewhere.

If I could give zero stars, I would. I ordered a Zima Dental Pod to clean my son’s aligners on 01/03/2026, paying €100, but I never received the product. I have sent multiple emails to orders department
and customer care and have not received any response or update whatsoever. At this point, it feels like I have been completely ignored. This has been an extremely disappointing experience, and I will not be ordering from Boots again.

I would have to agree with most reviewers here on Trustpilot. Boots Customer Service is a disgrace. I tried to complete an order online yesterday 4 times but each one was cancelled by Boots. The 1st payment went through on Paypal. I rang Customer Service this morning and the girl said there was nothing she could do and she couldn't tell me why the 4 orders were cancelled. I asked if she could put the order in or what should I do - she didn't know. What kind of Customer Service is this? I tried again just now and changed order slightly, still cancelled. I would like an explanation from Boots as to why this is happening.

I SEE A RESPONSE FROM BOOTS CUSTOMER SERVICE TODAY 13TH APRIL WHICH IS A JOKE. I HAVE EMAILED THEM TWICE AND USED THE CONTACT PAGE TO GET IN TOUCH, EVEN LEFT MOBILE NO. AND NO RESPONSE AT ALL. I PUT THIS MESSAGE HERE AS I AM NOT ABLE TO REPLY TO THEIR POST FUNNY ENOUGH. WHO DO THEY THINK THEY ARE KIDDING !!!!

I would give them 0 stars if I could. The way they treat their customers , people don't want to go back ! My family been loyal Boots customers since 2004 but we do not shop with them since 2022...Brutal customer service, actually none. If you email them expect no reply . The website is simply is disgrace, anything you try to buy on sales - guaranteed transaction failure, as your payment will be cancelled by Boots ! A special promotion Scam . It is not once , every time we've tried to buy something over the years, after they sent us a clickbate special promotion emails ! The money you collect on your Advantage Card , that they promise will never exprire, they can erase whenever they want! I had a balance of €27,40 on boots Advantage card , they brought it to zero in March 2022 ! Shocking. I stopped shopping with them since. Do not bother waste your time and nerves.

PS : I got an automated AI reply (as eveyone else here) from a bot. That's no use, Boots just pretending to care. They do not care !
I recommend to shop elsewhere, eg notino- for perfume, and local stores, penneys, other online stores for cosmetics etc.. they are also cheaper than Boots !

Very horrible staff nothing but rude and ignorant and lazy told me to get out of the chemist because I asked how long of a wait it would be twice after I was ignored for 20 minutes a blonde skinny lady wouldn’t give me the prescription for my husband arm that he needed asap to avoid getting infections after his operation absolutely ridiculous I ended up leaving with my prescription!

I am writing to express my extreme disappointment with the online ordering service I have received from Boots this year.
On three separate occasions in 2026, I have placed orders totaling between €60 and €70, consisting of everyday essentials such as shower gel, deodorant, and baby care. Each time, I have received a follow-up email stating that several items—invariably the ones I needed most—had been removed from my order.
Most recently, on March 20th, I placed an order for four items, including Biomel powder, Excedrin, and a specific nasal spray that I can only source through Boots. I once again received an email stating the spray and powder were removed. Furthermore, as of today, I still have not received the remaining items from this order.
It is incredibly frustrating to have a "stock available" status on your website only to have the items cancelled after payment. I would appreciate an explanation as to why this keeps happening and an immediate update on the status of my March 20th order.

Order Number: 819226313

Very happy with my purchase!

Waste of time - order supposed to be delivered today, instead I get an email saying they cancelled the order.

So I wait one week, could have bought elsewhere, for this? Better to deal with a real pharmacy than to order with boots.

Online multi-buys can be good deal if you are very, very careful to claim all offers and yet spend just over the forty quid without total bewilderment!

Beware, they use An Post - prepare for a long wait after Boots’ quick despatch.

Much is over-priced and most supplements are unproven. But Boots GoodGut capsules seem to work.

After being a loyal customer for years, I have been completely stonewalled with regards items that I am due a refund on. My order was delivered, the box torn down one of its corners and two of the more high value items missing. I have repeatedly reached out in emails and via phone, only to receive the same reply; no refund, decision final. They have said they have reviewed and confirmed items were packaged and delivered correctly, however, the package was not even delivered to me in person, but to a communal hallway. I am outraged.

I recently placed an online order (Order 814938953) and received an incorrect item.

While I understand mistakes can happen, the real issue has been the lack of customer support. I followed all instructions, replied with the requested details, and even sent multiple emails, but received no response.

The process feels overly reliant on automated replies, which makes it difficult to resolve a simple issue like receiving the wrong product.

This should have been a quick fix — either a replacement or refund — but instead it has required multiple follow-ups with no resolution.

Disappointing experience overall, especially for a well-known retailer.

One of the worst online orders I've ever made , order for click an collect, 2 weeks ago still waiting !!