Boost Nutritional Drinks  Reviews 126

i have contacted boost several time about my account and their customer service just plain sucks. i asked to be transferred to supervisor but all they did was put me on hold. after 10 mins i hung up. every time i ask them a simple yes or no question i always get a run around answer.

after five years of being with boost mobile i decided to move to another company. you locked my phone! you had no right to do that. my phone!! I call you tell me a week it will be unlocked. it wasn't i call again women tells me it is unlocked. it wasn't. she said she would call back. she didn't. I call again they tell me it will be a few more days. total bullchit. runaway from these people!!!BEWARE

Terrible customer service unable to active my phone
or help in anyway

Veronica is very rude- she seems not to be the most honest person in the business. I try to avoid her " customer service" she is very rude!!!

They steal your money. They charge double the monthly agreed fee, so they make you pay two months when they turn your phone off. However, if you don't call and have them credit the extra payment, they keep the money. In addition, they will leave you in the phone que unless you know the secret of constantly hitting the zero button to force them to answer. Also, even though we purchased the phones out right and supposed to be month to month, they will not unlock your phones unless you are with them precisely one year. Boost mobile owes us 3 months of credit. I can't wait until they unlock our phones, we are out of there!!!!!!!!!!!!

I paid for expedited shipping and instead of getting the phone, they couldn't even tell me if the phone had shipped. I am expecting to be compensated for the money I paid already and if not, I believe it falls under breach of contract because they broke their contract with me.

They hung up on me! I wasn't on mute either I said hello twice. She called me from a different phone number and hung up, didn't called me back.
She had no idea what she was doing.
Boost mobile needs better customer service.

Right at the beginning of the COVID ordeal my IPhone SE battery died, so I bought a newer SE from Boost. I got a good deal on the phone, it arrived fast, and it connected easily so I was pleased with that part. I just changed my new phone to the same service plan I had. Shortly after I noticed my service was higher by $5.00 a month. Plus I noticed that my husband’s phone was being charged more than mine for the same service (so I thought). I had also replaced the battery on the old IPhone and wanted to keep it as an emergency phone, but for limited service.
I called and asked the agent why my husband and I weren’t on the family plan and if he would change plans for us plus add the old phone. He kept quoting very much higher plans and then told me if I wanted the old phone added I needed to go to the store which is a 40 minute drive away. I told him I was unhappy with the plan I had but wasn’t planning to go to the store. Later that day he called and offered me a new plan for $25 for 10 gigs of data. I agreed and went to another carrier for the old phone plan for $11/mo.
Shortly after, my husband’s phone broke and he bought a new SE also. I just kept the same service. BIG MISTAKE!
Several times after long calls my phone disconnected me and would not connect at all. NO Phone service at all! I don’t use my phone very much, and this only happened the few times I was on a call for longer than 40 minutes, but I would just be disconnected! Several times I couldn’t get service in my house and had to go on the porch or in the road.
So recently, for the first time after having my service for at least 5 years, I got a notice that I had used 85 percent of my data and I would be cut off. I thought this would be a good time to find out when I could port my phone to another company since that information was not available online. I was on the phone for an hour and a half with the agent. I have 3 months left and my husband has 5 so we discussed my options. She was very nice and helpful but her accent was thick and we had some difficulty communicating. In the end I would have lost money because our plans were 10 days apart and no prorating. Then the family plan discount would start in the second month. So I would have ended up doubling my monthly payment and lost the equivalent of month also. I was willing to do that, until she told me that my husband had been paying for a grandfather plan 3GB a month, $10 a month more than I had on his brand new phone and I felt ripped off. I said never mind I will live with what I have. She said she would change his plan to what I have which is 10 GB data for $25. She didn’t do that! I guess I have to call them back, and ask them to change the plan and waste another hour. I am willing to pay for a plan that is double what I have now if I could trust the service. I would love to have unlimited data and a mobile hotspot without feeling like if I needed customer service I will not be insulted or spend hours trying to resolve an issue.
After all of this my husband, who is not technologically savvy, said he had been having trouble with messages he would get if he used his phone in the car while reading websites. He said his phone would tell him he was running out of data so he needed to pay more. LOL he never told me. I wonder how many people are being ripped off by Boost! After reading the reviews I bet there are a lot feeling trapped and frustrated because they don’t want to go to a 7-11 Boost store or wait on the phone to talk to someone they can barely understand, who also gets excited while trying to sell you a new boost up phone 18 mos plan up to $800 phone because you are such a good customer.

Dont do it. Pay for a plan. They rip you off. They want everyone to get "free" sim cards from them then they charge you for it plus they raise the monthly fee 30 bucks more. I'll be looking for a new provider. Perfect way to bankrupt yourselves.

boost messed up my phone terrible people so i moved my service to t mobile and have fantastic customer service ask my my old phone number back wouldnt give it back they dont no what there doing maybe t mobile will put them out of business

Boost representatives may lose great long term customers not checking the quality and attitude of who represents them. Dove said she wouldn't put in a request for a call back from a supervisor.
A supervisor, Robert, in New York with a mean spirit and bad attitude erased all the great experiences I previously had the last 12 years with boost. I have his ID#. He should be fired as you will be unhappy to hear our phone conversation. In contrast a month ago Mary (Ann) helped me and asked if there was anything else she can do for me. She is the representative that will keep your customers. She gets 5☆s from me.

Very simple and sweet to the point unfortunately though if you don't have protection on the phone that you buy and make sure that you are on the plan that you think you are they don't inform you anything until it's time to get something new because it broke I thought I was on a plan where I could just get a new phone with my service but because I wasn't sure I was forced to go to Google fi which was a terrible decision and now I'm thinking about coming back to boost

The support girl was helpful and polite but, a bit clueless. They've been trying to get us to switch over to their new network for several months, saying they were sending us new sim card. After about twenty messages urging us to make the switch, the sim cards finally arrived. I put mine in and followed the prompts to the online link they sent me. There was no option for switching sims, just devices. Basically their instructions were wrong. So, I started a chat session with support who wanted me to send them a screenshot of the sim card. Long story short, after forty minutes it was determined they'd sent the wrong sim. It's sad to see an entire company on crack.

Review of Boost Mobile posted 11/17/21
I would rate it less than one star if allowed !
I can't review the actual cell-phone service.
BECAUSE:
What follows applies to TWO different accounts. My service 'migrated' from Virgin Mobile. Because of little use, I had accumulated a large VM balance (over $300). That balance transferred to a new Boost Mobile account.The VM plan also carried over. My plan payment was automatically taken from the EXISTING balance I HAD. I'd been using an older flip phone with no problems.Thereafter, BM notified me that with their network upgrades, a new phone would be required. I bought a new phone from BM.The phone would not connect to the BM service (the old phone did). Four times, I called a customer service agent (in the Phillipines). Each time a different solution was suggested. Was told someone would call me back. No fix resulted. NO one has EVER called me from BM. A FIFTH call (another agent) then said that the problem was my old VM plan (which had worked after the transfer to BM). The least expensive BM plan was much more expensive than the previous VM plan. With NO option, I PAID the first month of the new, higher priced plan out of the existing balance transferred from VM. As stated at the outset, this account refers to TWO phones (different numbers) we have. After paying the first month for EACH phone out of EACH phone's EXISTING balance, ONE of the phones then would connct to the new BM network. HOWEVER, the other phone would not connect. I then began the first of THREE MORE calls to the BM customer service center in the Phillipines. No solutions resulted. Each time now, I'm told to wait, and that someone would call me back. NO ONE has EVER called me back. But WORSE, my previously EXISTING balances...DISAPPEARED !!!They no longer show up on the BM website. And customer service agents can't verify their existence. FORTUNATELY I have a screen-shot of one of the account balances. Also, for both accounts, I have numerous e-mails informing me that if my balance goes over $379 , money would be taken from the EXISTING balances to pay for the service plans. THAT is evidence that large balances did exist. Multiple times the BM agents have told me that the problem would be 'escalated' (they all use the same training manual) to another dept. NO ONE has EVER called me back from BM ! And my balances, totalluing over $600, have vanished. If those balances weren't at stake, I would leave BM immediately. After 7 or 8 calls and over 5 hours on the phone, things have only gotten worse. Also, each time I ask for a BM corp, hdqrtrs number. I get no response. On my own, I've had no luck a finding one. So, what remains if my money isn't returned is to take legal action. BOOST MOBILE , for me, has been the worst of ineptitude and financial harm. What else can I do ?

Worst phone service i have dealt with. Had my own phone switched from At&t to boost, I only went their because, i had a vistor here for two weeks from texas, he dropped his phone in the swimming pool. Went to boost and was able to get him a new phone with no trouble. He had service here the whole time he was here. Once i got everything taken care of, came home and had no service at all, went back to the store and never did get service until i pulled into their parking lot. At the is point the lady working there said oh you live in chaffee, we have poor service in that area. I ask them why they didn't tell me that earlier and she couldn't give me an answer other than they are working on the towers and that is not our problem. I left the store after they refused to refund my money, came home got on the internet with customer service and it was terrible dealing with them. The lady came back and said sorry but you live in a 5 block area that does not have service. I drove over the whole town and had no service anywhere. Went back to the store the next mornig and still the same story, once i pulled in front of the store i got service. The lady from the previous day was not there, the lady on duty, said sorry no refund, when i ask why i was not told about the poor service area in chaffee, her reply was, i don't know why she didn't tell you that. I ask for her name and the other lady name and she refused to give me their names. Should of knew it would be a terrible experience when i pulled up that first day and they were all sitting outside the store smoking their cigarettes and had a small dog with them, while getting waited on the dog was running around the store bothering the customer, i looked behind the counter and their is a food and water bowl and a mat on the floor for the dog to relieve it self out in plain view of all customer. I came back home and got with customer service again and this time had a guy named dary, he checked everything and told me i was due a refund and he was starting the process for the refund, and i would get a text message stating that it has been started. it has been one week now and no text message from them at all on it. Finaly got fed up and went to specturm and got my mobile service transferred to them with no problem and have had great service and got the same plan i got at boost with the unlimited everything and unlimited hotspot and their play was cheaper that what boost was. Stay away from boost, their customer service and store service is terrible.

Original review - 19 September 2021

I’m on my last nerve with Boost. T-Mobile upgraded their network, which required a new SIM card. I had gone to my favorite Boost store a couple times. The first time, they didn’t have the cards. The second time, they had the cards, but I wasn’t at all sure the gal there (the guy I usually deal with was off for a few days) had any idea what she was doing, and I wasn’t going to spend a couple hours dealing with that. OK, so I persuade Boost to mail the card. It comes, I pop it in, get on chat, and they activate it. No problem… except now there’s this annoying message coming up every few minutes about my SIM card sending a message. I get back on chat. (Their phone support is worse than useless - the last guy called me f****** b**** when I asked to talk to someone who had some idea what to do. Yes, I was a little rude, but he’s supposed to help, and it was clear that that wasn’t going to happen.) Reset network settings, doesn’t work. Pop the card out, wipe it, put it back, doesn’t work. They would have a “subject matter expert” look at it and contact me within 72 hours to tell me what to do. A week goes by, nothing. I back up the phone because I’m sure I know what’s coming, and get back on chat. Wipe the card, doesn’t work. Reset network settings, doesn’t work. They get next-level support. Wipe the card, no, not going to do that again. Reset network settings, how many times do I have to do this before they recognize that it doesn’t work? OK, reset the phone and reload it. This is was I knew was coming. Takes about an hour. Doesn’t work. Get back on chat. They have to send me a new SIM, which I’m fairly certain won’t work. What I can find online says they have to set something on their network to get this message to stop. I don’t know exactly what, and neither do they. I agree to the new card anyway. This took 4 hours yesterday. And their chat application, when used in the Mac Safari browser, causes my Mac to freeze, so I had to reboot a couple times, and use Firefox. GRRRR.

So… I’m on my last nerve with Boost. I loved Virgin Mobile, which is no longer available in the US; Boost is awful. My month is up on the 11th; on the 1st, I’ll start the transition to Verizon prepaid. I think I’ve been patient enough.

Update - 3 October 2021

I made the switch to Verizon prepaid. Ordered the SIM on 1 October; received it the next day. Activation took a grid total of half an hour - getting this phone to work on Boost took a couple of weeks. (At one point, they told me that because I hadn't bought the phone from them, it would never work. Great tech support, that.) And when Boost's network was upgraded, it took another couple weeks to get annoying messages to stop. GRRR.

Since the switch, all of 24 hours, reception is better, no need for extended conversations with tech support. I should have done this a year and a half ago.

Boost is horrible! They're customer service people are clueless and just copy and paste the same messages over and over when you are trying to ask for help. The service goes in and out (mostly out) and they just don't really seem to care about it or helping you much.

Stay far away from this crap!

Boost is pleased to take Virgin Mobile accounts and not return credits when they almost double charges on grand fathered accounts. They held back almost $800 on our family accounts.

After troubleshooting with Boost twice, I went to Motorola's website and sent the phone to them. After I received it back, I still had the same issues. Motorola could not figure out why so they told me to contact Boost. If Boost couldn't fix it the first two times there is no more point in troubleshooting again. I asked for a phone exchange but their policy says you have to do that within 7 days of the purchase. 7 days!!!! What? All the hoops and hurdles I went through to receive poor customer service and I was even willing to take a cheaper phone. POOR CUSTOMER SERVICE/SERVICE PERIOD. Also, Best Buy and other sites says this phone is not compatible with Boost but I bought it from Boost.