Bookwhen - Online Booking System Reviews 526

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process for its ease of use and reliability, often describing it as a game-changer that simplifies management. The user experience is frequently highlighted as intuitive and straightforward, making it easy for both businesses and their clients to navigate. The staff and customer service team are commended for being friendly, responsive, and genuinely helpful, providing excellent support and guidance. Many users also appreciate the website's design, finding it easy to set up sessions, manage bookings, and organize their activities efficiently. Conversely, a small portion of people felt the booking system could be clumsy and illogical, particularly when trying to book multiple classes. Some users also mentioned initial difficulties in setting up the system exactly as desired and expressed concerns about data security.

What people talk about most

Booking process

Users describe positive interactions with the booking process. Many customers find the system easy to use,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers find the system easy to navigate,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being incredibly... See more

Website

Customers had positive experiences with the website. Many reviewers found the platform super easy to navigate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to use, all the guides are helpful and it is easy for clients too, maybe needs to say on the first page that payments are taken after confirming booking as some clients hadn't got this far before... See more

Company replied

Rated 5 out of 5 stars

Bookwhen has been a game-changer! We’ve been using Bookwhen for our classes and it’s made everything so much easier to manage — from bookings and payments to communicating with customers. The s... See more

Company replied

Rated 5 out of 5 stars

I use Bookwhen for all my class and party bookings at The Creative Corner, and it’s been brilliant! It’s so easy to set up sessions, manage bookings, and keep everything organised. My customers find i... See more

Company replied

Rated 5 out of 5 stars

We are using BookWhen to manage our Gym booking system. Initially, we had some issues setting this up the way we wanted but customer support and the help pages were excellent. We now have a fu... See more

Company replied


Company details

  1. Event Management Company
  2. Software Company

Written by the company

We're passionate about helping businesses succeed - through great value booking software and a team focused on success, not just support. Over the years, we've transformed bookings for thousands of businesses, helped individuals follow their passions, and supported franchisors to scale internationally. We don't just provide "off-the-shelf" booking software. Just get in touch if you want to discuss this with us! You can get set up in 15 minutes - join us for a free two-week trial and reduce your admin time today 😊


Contact info

4.8

Excellent

TrustScore 5 out of 5

526 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I recently joined Book Whens free trial…

I recently joined Book Whens free trial as a new yoga teacher and their customer service is sooo good!! There is a chat function and the team are super available and friendly.
The system is really easy to use and the subscriptions are great value. Highly recommend! 🌟

15 February 2024
Unprompted review
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Reply from Bookwhen - Online Booking System

Massive thanks for the wonderful review and welcome to Bookwhen 💚

Rated 5 out of 5 stars

Reliable and Straightforward

I find the platform easy to use and jig my timetable. This is just a small tour I offer as owner operator and as I get tour work from other sources I often have to amend calendar. When I did require help, it was a video call and the guy was very patient and helpful. I've ben using them for just over 2 years.

2 February 2024
Unprompted review
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Reply from Bookwhen - Online Booking System

We're really pleased we were able to provide support via video call, and our support team member was patient and helpful. Thank you as well for your continued support as a Bookwhen user 😊

Rated 5 out of 5 stars

I have been using Bookwhen for over 10…

I have been using Bookwhen for over 10 years. The booking system has had ongoing development during this time, and I can see business users have been listened to with some of the great new features.

We use it for staff booking onto training and it has helped immensely to cut down on the amount of admin work this would usually entail.

They have always been quick to help with any issues I may have, and have resolved them satisfactorily.

13 February 2024
Unprompted review
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Reply from Bookwhen - Online Booking System

Thank you for your feedback and kind words, Denise. It's wonderful to know our users can see the improvements we're making to the system over the years. Thank you for your continued support, and I hope you'll be a Bookwhen customer for another 10 years 🙌🏽

Rated 5 out of 5 stars

Incredibly easy to set up and use

Incredibly easy to set up and use. When I inadvertently deleted a training course support was able to rectify within minutes which was a huge relief. Easy for our members to use and integrated payments saves us hours of time.

9 February 2024
Unprompted review
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Reply from Bookwhen - Online Booking System

We're really happy we were able to retrieve your training course, Lorraine. I'm sure that was a huge big relief! Thank you for your feedback ⭐️

Rated 5 out of 5 stars

I’m currently using book when on my…

I’m currently using book when on my website. It’s smooth and works. I have been able to design very easily my booking pages and integrate into website.
Mindful Walks NE Ltd CIC

6 February 2024
Unprompted review
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Reply from Bookwhen - Online Booking System

We really appreciate the review, thank you John!

Rated 5 out of 5 stars

Absolutely Brilliant Service

Absolutely brilliant service - it saves me so much time taking bookings for my dance workshops. Very easy to use and to integrate with websites etc. The staff are very friendly and helpful, and it just seems like a really good organisation. I think I have had more booking since using Bookwhen, it also makes it really easy for people to book. I really like the way that you can personalise the bookings page, and each individual workshop. Also great having the locations page is really handy too. Thank You Bookwhen!

4 February 2024
Unprompted review
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Reply from Bookwhen - Online Booking System

That's super! We really appreciate you taking the time out of your day to write such lovely feedback about Bookwhen. It's great knowing we've helped you bring in more bookings. Celebrations all round! 🥳

Rated 5 out of 5 stars

I’ve been using Bookwhen for my yoga…

I’ve been using Bookwhen for my yoga classes for the past four months, following a recommendation. I’ve been really happy with how easy to use it has been. I’ve integrated it into a Squarespace website without issue (and had no prior experience). I’m very happy with it.

13 October 2023
Unprompted review
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Reply from Bookwhen - Online Booking System

We're delighted you've chosen Bookwhen and found it easy to use. It's always great to know someone recommended us, and I'm sure your website looks great!

Rated 5 out of 5 stars

Easy to use

I think it's really easy to use and there is lots of support for technophobes like me.

21 January 2024
Unprompted review
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Reply from Bookwhen - Online Booking System

We're always here to help technophobes and those needing that extra helping hand 😊

Rated 5 out of 5 stars

Superb!

Bookwhen is easy to set up and very customer friendly.
Staff are professional and will give you the advice you need when you require it.
The price extremely competitive and the additional features superb. If I had found this booking system initially I would never have changed, but I have now signed a contract with another provider.

19 January 2024
Unprompted review
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Reply from Bookwhen - Online Booking System

It's a shame to read you're with another provider, but great to know you secretly prefer us 😉

Rated 5 out of 5 stars

Takes the headache out of bookings!

Bookwhen is a great system to use. Simple to create courses, sessions and events as an organiser and equally as easy for people to use to book on. We would definitely recommend.
Evergreen Active CIC

15 January 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

We're really pleased to know you recommend us! Thanks so much 🙌

Rated 5 out of 5 stars

A user friendly system

A user friendly system which we use on a daily basis. As a charity, we find this serves us very well.

3 January 2024
Unprompted review
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Reply from Bookwhen - Online Booking System

That's wonderful, David! Eligible charities and non-profit organisations benefit from a 20% discount on their subscription. If you haven't asked us about this already, please don't hesitate to contact the team on live chat 😊

Rated 5 out of 5 stars

Excellent customer support

I have always had such a great experience when using bookwhen.
The system is very user friendly and the customer support is excellent.
Whenever I have a question, I receive a very quick and professional response.
I have spoken to Jen on a number of occasions. She is fantastic.
I highly recommend bookwhen.

18 December 2023
Unprompted review
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Reply from Bookwhen - Online Booking System

Thanks so much for your wonderful review Emma 😊

Rated 4 out of 5 stars

BookWhen is very easy to use …

BookWhen is very easy to use and makes it simple for our customers to pay online.

29 November 2023
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for your feedback, Alan and we're thrilled to hear Bookwhen has simplified the customer journey. 😊

Rated 5 out of 5 stars

Very easy set up and the software…

Very easy set up and the software simple to use and amend. My customers say it is very easy to book classes, which is what I want. No fuss.

27 November 2023
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

That's great to hear, Susan, and we really appreciate your feedback. 🙌

Rated 5 out of 5 stars

A great booking platform

A great booking platform that both staff and customers are finding easy to use.

14 November 2023
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

It's wonderful to hear this feedback. Thanks for sharing. 😊

Rated 5 out of 5 stars

It’s really easy to use and produces a…

It’s really easy to use and produces a very professional booking system.

9 November 2023
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

We're so pleased to hear you're getting great results. Thanks for sharing this lovely feedback, Abi.

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