Booksy Biz Reviews 

People are friendly and very helpful. Alex and Sarah made the onboarding very easy.
Most of the setup is done on the app. I don't need a computer to set it up, unlike other similar apps.

They have the business hours wrong and no means to contact them to address your appointment that you booked through them when the business is actually closed. This is a complete disrespect of people's time.

The barber wasn’t available, but Booksy still charged my card. Their support is useless—they told me to contact my bank. Worst service.

I do not usually write reviews, but I’ve decided I need to warn people who are thinking of using this website.
I got scammed by one of the businesses and booksy is taking ZERO responsibility - after speaking to customer service they basically said they just work as a calendar so won’t look into any businesses that are scamming their users.
I have booked an appointment with one of the businesses on their website (around 20 reviews, all 5 star). My appointment was moved twice twice without consulting me first, but I was still willing to show up since I paid the deposit. On the day of the appointment I got a text message from the business saying that the person who was supposed to perform the treatment is off ill, and since there is no one else that can do it they can send me a refund. At this point I was over trying to use their service as they’ve been so unprofessional, so I did respond to them saying I am accepting the refund. There was no refund issued, instead the company kept the appointment up and marked me as a no-show. I was confused so I contacted booksy but they said they don’t hold any refund money so I need to contact the company again. I did that, and there was no response. I’ve tried calling them multiple times but the call keeps breaking up and shows as “user is busy”, so I’m assuming the business blocked my number. Infuriating.
I contacted booksy yet again, as there is no option for me to leave the review for the business on booksy website, but they said they are essentially just acting as a calendar for the businesses and do not take any responsibility, and if I want my money back I need to contact my bank. Absolutely ridiculous

This App is easy convenient and the staff are available 24/7 and everything a hairstylist or barber needs are available on this app . You need to check this out . It’s the best!!

Subject: Concerns Regarding Booking System Issues

I would like to bring to your attention some significant concerns we have encountered with the current booking system. Recently, clients attempted to schedule appointments, but one stylist's availability was unavailable due to an uncommunicated testing process by Booksy. Unfortunately, we were not informed about these changes in advance, which led to confusion and frustration for both our staff and clients.

When I reached out for assistance after waiting for 20 minutes, I was informed that the team is working on synchronizing the system, but no specific timeline or details were provided. This lack of communication has been challenging.

Additionally, there are worries regarding the way appointments are managed; it appears the system may not be prioritizing our established clientele, potentially benefiting other businesses at our expense. Such practices raise concerns about the fairness of the current system, especially given the significant share of profits taken from our first-time clients.

I believe it is essential for us to address these issues promptly and consider alternative solutions to enhance our booking experience and uphold our reputation
. Thank you for your attention to this matter resentment a very strong word but honestly say I hate Booksy for everything it stands for profit only corrupt algorithm care more about making money than the customer

Booksy Boost Is A Joke!
They tell you that “Boost only applies when someone books through the app for the first time, not if they use your QR code or booking link.”

That’s not true at all. People who literally walk into my shop, scan our QR code, and book while standing right there are still counted as Boost. Basically, Booksy is charging for bookings they had nothing to do with. I’ve got photos and videos to back this up.

It’s a complete scam!

Booksy ‘Boost’ Is A Scam!!!
I was told: “Boost clients are clients who open the Booksy app and book there for the first time. If they use the QR code or direct link, the system will know that’s how they got to your profile.”

That’s completely wrong—it’s a scam. My clients who come into the shop and book through our QR code shouldn’t be counted as Boost. Booksy takes all bookings and claims they’re from Boost, which is false! I even have images and video proof.

THIS IS RIDICULOUS!

Would choose zero stars if I could.

Attitude absolutely stinks.

This morning I received an email to say ‘ if I cannot attend an appointment I should cancel it’.

The business owner had changed the time of my appointment, but I was only notified of this by ‘Booksy’ 5 minutes before the original appointment time.

I mean, come on… Are you taking the p*ss?!

Perhaps you should send that message to the business, because they were the ones who decided they couldn’t be bothered to get up in the morning and changed the time of the appointment last minute. 5 minutes is not nearly enough notice, it’s a flipping joke!
If I had changed the appointment time 5 minutes before hand, then the business would be complaining that it was unfair… IT WORKS BOTH WAYS ITS REALLY NOT A DIFFICULT CONCEPT TO GET YOUR HEAD AROUND… But it is for Booksy clearly… 🙄🙄
Said business has done this multiple times, it’s ALWAYS the morning appointments. I’ve just let it slide in the past, but seeing as you, Booksy, want to make something of it, so be it. 👍🏻You’ve made your bed, now you can lay in it.

I find it hugely disrespectful receiving your crappy message like this. If the business had not changed the appointment time last minute, then I’d have been there at the TIME I BOOKED - They confirmed the time too!!
So don’t you bloody dare have the audacity to tell me to, ‘Cancel my appointment if I can’t make it’. Who the hell do you people think you are?!?!?

Maybe vet your businesses or provide them with adequate alarm clocks so they can get up on a morning?? Everyone else manages fine!!!

My time is valuable. If the business owner can’t be arsed to get out of bed on a morning, and so constantly changes their clients’ appointment times last minute….That’s their own problem. Not mine.

Don’t you dare try to put that on me. The bloody cheek!

Booksy owes me an explanation and an apology.

They also need to do some training on customer service AND getting one’s facts right before chastising someone via email. If you are informed correctly in the first place, it saves you being ripped a new hole on a worldwide review site.

AND kinda prevents you making yourself look like a moron.

What a way to run a business 😂

The customer service team is very helpful and friendly.they try make sure that by the end of the chat that issue called upon was resolved

I have been waiting for a refund of a deposit since May. The owner has told me she has asked Booksy to refund the money. On the app it clearly states “ refund process started - SENT FOR REFUND’
However, I have not received a refund. Booksy customer service team take weeks to answer every time I email them. They give the same robots response every time- i.e this is the fault of the business. The business days she has contacted them too. I have sent them screenshots of the app, screenshots of the payment taken from PayPal etc.
NOTHING I say makes a difference- no one is prepared to actually look into this ànd take ownership. Heaven forbid they reach out to the business concerned, instead I am left in the middle and out of pocket . I am now contacting Trading Standards. AVOID

They promote scammers and false advertisement!!!!!! I developed Hair Nation Barber and Beauty website and can confirm we do not use Booksy and the barber/stylist that set-up the Booksy profile account is a SCAMMER! DO NOT TRUST BOOKSY!

Why do you not flush scammers! Why promote them!

Check your website for anything related to hairnaitionbarber.com and remove it immediately! The owners do not consent to scammers using our website as a design to get mobile customers! Remove all barbers/stylists that use 2006 Suburban Ave, MN 55119 from your listings and ban them! Our graphics are being used for false advertisement as well and the owners have reported losses equal to that of the sales on Booksy! You are indeed in red territory!

I don’t trust any company that buys your info and adds you to their marketing campaigns. I didn’t sign up for up to get your texts or emails with links to your site.

Easy to use. Good service

Terrible experience,avoid it!

Booksy is the ultimate clientele builder!

The app will charge you for boost even when you directly refer your customers to download the app to book your services. Absolutely useless feature booksy has on their system. I tried to claim back my money and I was denied without a reason.

I’ve Been using Booksy for the last 5 years. It’s the best secretary I’ve investing in

Never have a problem with this booking system, My clients love that it's super easy to use! And it sorts my life out 🤣

Love this app, it really helps me stay on track with my booking