I had an issue with a book that had not arrived. After contacting customer service at Blackwells, and speaking with Arwa, all was sorted promptly. I received the book within the next few days. Thank... See more
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Review summary
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Reviews shaping this summary
Dispatch was a little slower than I expected, but response to my email inquiry was prompt. I was assured all was well - and it was! My book arrived here in Australia in about 12 days. The tracking... See more
Company replied
Blackwell's is my go-to for ordering books online. I order books from Blackwell's for delivery to both the Spain and the US. Their prices are very competitive, their selection is vast, and there... See more
Company replied
I bought a book from Blackwells, unfortunately Evri were tasked with delivery. They failed, claiming 'delivery completed' with a 'fake' photo of a random door, not our door! I contacted Evri but no jo... See more
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Company details
Written by the company
Blackwell’s was founded on New Year’s Day 1879, at 50 Broad Street, Oxford. From humble beginnings the company has built a worldwide reputation for unrivalled customer service, specialist knowledge and a passion for bookselling. Our mission is to become the world’s most trusted bookseller and to change lives through reading and books. We have shops across the UK, including flagships in Oxford, Cambridge, London and Edinburgh, alongside academic, campus and other specialist shops.
Contact info
United Kingdom
- bookshop.blackwell.co.uk
4.4
Excellent
35K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 month
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great library
excellent customer service, they were very kind and answered every question. The prices are fair and the shipping was super fast, the books were well packaged and arrived in great conditions!!
20 July 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Agnese,
Thank you for posting your review for Blackwell's. It is wonderful to learn you felt supported with your queries when contacting our Customer Service team, we are always delighted to assist with any customer queries. It is great to know you were pleased with your order upon arrival and the speed of arrival too. Thank you for purchasing your books with Blackwell's, we hope to be of service again soon.
With best wishes,
Blackwell's Online Customer Service
Book sale service
The customer services team got back to me very quickly to explain what was happening to my order.
Reassured, I appreciated the helpfulness of my contact Amany, who gave a very helpful description of the situation.
Thanks for helping with this!
3 July 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Rob,
Thank you for sharing your review for Blackwell's. We are very pleased that you felt supported with your order and that you were updated in a reassuring way by our Customer Service team to ease concerns. We are always delighted to assist with any customer queries. Thank you for purchasing your book with Blackwell's, we hope to be of service again in the future.
With best wishes,
Blackwell's Online Customer Service
Easily found the books I was looking…
Easily found the books I was looking for, I appreciate that shipping is included in the displayed price. Could do with a couple of improvements to the Orders section of the online account: A) the ability to search orders (which I used to be able to do, but no longer can), B) the ability to cancel an item within an order once other items have already been shipped without having to contact customer service
28 May 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Mel O,
Thank you for writing your review for Blackwell's. It is great to learn you were able to easily locate the book you wished to purchase and that you would rate your ordering experience due to shipping included in the price seen.
We appreciate all customer feedback and learn from our customer experiences, so we can continue to grow and improve the service we provide. Thank you for your comments s on how the ordering experience can be smoother from a customer perspective, we are always updating our service and thank you again for this feedback.
We hope to be of service again in the future for your book purchases. Thank you for shopping with Blackwell's.
With best wishes,
Blackwell's Online Customer Service
Fantastic service to a United States customer!!
Blackwells did a wonderful job reaching out to me regarding the status of my order as I had forgotten my card was shut down due to fraud.
Yara was wonderful in finding me a solution and after I fixed things on my end, Yara followed up to let me know that my order was finalized. My books also arrived to the US safe as it was very well packaged! Thank you!!
4 July 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Huong Vo,
Thank you for sharing your review for Blackwell's. It is great to hear we were able to support with your purchase, to ensure you were able to still buy the book you wished to. We hope you enjoyed your book upon arrival to you in the US, we are pleased that it arrived safely. Thank you for purchasing with us, we look forward to being of service in the future.
With best wishes,
Blackwell's Online Customer Service
Happenstance that gave rise to great pleasure.
Found website on line by happenstance. Very pleased with the service provided. United States Postal Service lost book in shipping and Blackwell's refunded fully. Has a wide selection of books (military history) that I enjoy and they have great prices compared to other book dealers.
17 July 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Robert,
Thank you for writing your review on your first ordering experience with Blackwell's. It is wonderful to hear you discovered us whilst browsing and hope to welcome you again in the future should you wish to expand your military history library. Please accept our apologies again for your book on this occasion not arriving safely but are pleased to have supported in providing a positive solution, in issuing a refund as lost in transit. We hope you will order with us again in the future so we can showcase the smooth delivery process we usually offer to our customers based in the US. Thank you again for providing feedback on your experience.
With best wishes,
Blackwell's Online Customer Service
Brilliant experience
Brilliant experience! Much appreciated
I ll be back!
9 July 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Ricardo s.j Alvarez,
Thank you for rating your experience of ordering with Blackwell's. We are thrilled that you would rate our service highly and that from this experience, you will order with us again in the future. Thank you for shopping with Blackwell's, we look forward to being of service again soon.
With best wishes,
Blackwell's Online Customer Service
Finding the book I wanted slightly…
Finding the book I wanted slightly cheaper than advertised on other sites.quick despatch and delivery services.
17 July 2026
Unprompted review
Reply from Blackwells.co.uk
Dear stephen ellis,
Thank you for writing your review for Blackwell's. It is great to hear you placed your order with us on this occasion due to our competitive pricing and that it arrived with you swiftly. Thank you for choosing to place your order with us, we hope to be of service again in the future for your next book purchases.
With best wishes,
Blackwell's Online Customer Service
More than fair pricing
I was able to get a UK book at more than fair pricing. I appreciated that the shipping was included, which allowed me to make my purchase without guilt. I will definitely use them again in the future.
1 July 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Tanya Heath,
Thank you for writing your review for Blackwell's. It is great to hear you placed your order with us on this occasion due to our competitive pricing and because we include delivery in the price paid. Thank you for shopping with us, we look forward to being of service again in the future.
With best wishes,
Blackwell's Online Customer Service
Ordered a book for a gift a month in…
Ordered a book for a gift a month in advance so I had plenty of time for it to arrive, after two chats with support over nearly a week and a half I was told it could be another one to two weeks to ship the book. It's not that hard to ship a book out absolutely ridiculous. Cancelled and ordered from another company.
8 July 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Neil Anderson,
Thank you for your time in providing feedback on your experience of ordering with Blackwell’s, we appreciate all customer feedback and thank you for writing your review.
We apologise for the delay in your order arriving at our Distribution Centre that it unfortunately led to cancellation on this occasion. Please accept our sincere apologies for the inconvenience caused, especially as you required your order as a gift to give and the updated information regarding your dispatch did not meet your requirements. We will always aim to dispatch items within the usually dispatched within time advised at the time of ordering and apologise that on this occasion the movement of the book from our stock location to our Distribution Centre experienced an unexpected delay. Each book having a usually dispatched within timescale is required for this transit time, with this method allowing us to offer the 18+ million titles we can provide, including international editions. We wish to assure this is a rare occurrence and apologise again for the service received which led to cancellation with us on this occasion.
If we can be of further support in relation to your order and experience, please do not hesitate to contact us.
With best wishes,
Blackwell’s Online Customer Service
Excellent service and a very positive…
Excellent service and a very positive experience. The book arrived surprisingly quickly, and when I had trouble locating the parcel, the customer service team responded promptly and provided the tracking number that helped me find it at my local post office. Friendly, efficient and very helpful throughout.
15 July 2026
Unprompted review
Reply from Blackwells.co.uk
Dear eliraz yosefzon,
Thank you for posting your 5 star review for Blackwell's. We are delighted to learn you found ordering with us to be a positive experience and that you were pleased with the customer service you received when requiring our support in locating your delivery. Thank you for purchasing your book with Blackwell's, we hope to be of service again in the future for your book purchases.
With best wishes,
Blackwell's Online Customer Service
Awful service
Awful service. Placed an order for 4 copies of a book listed as in stock (with more than 10 copies available) and 10 working days later (2 weeks) my order was still processing and no sign of it being shipped anytime soon. So, I emailed Customer Services to say I wasn't happy with the service and wished to cancel the order, and all I got was an email saying the order was cancelled and "We hope you will continue to shop with us in future." This is very poor service for an online store, especially when you consider most online stores will ship orders within 24 hours and some even offer next day delivery. I will not be ordering from Blackwells again.
11 July 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Sean M,
Thank you for reviewing your experience of ordering with Blackwell’s. We apologise for the inconvenience and upset caused in the delay of your order, which unfortunately resulted in cancellation with us on this occasion.
Although we always aim to provide orders within the usually dispatched within timescales advised at the time of placing an order, due to logistics of stock movement, we apologise that your order took longer than this usual timescale. Each book on our website has a usually dispatched within period, due to fulfilling our orders from a range of stock locations which require to travel in transit to our Distribution Centre before being dispatched straight out to the customer. This method allows us to offer the 18+ million titles we are pleased to offer as available to purchase.
We hope you will reconsider ordering with us again so we can showcase the level of service we always aim to provide. If we can be of service in the future for your book purchases, we look forward to supporting. Thank you again for your time in providing feedback on your experience, as appreciate all customer feedback received.
With best wishes,
Blackwell’s Online Customer Service
After ordering two books on June 25
After ordering two books on June 25, two weeks later i have now been told that one of the orders has been cancelled and the other still hasn't turned up yet.
If I could give Blackwell's Books no stars on this transactiion. I would. A really very poor and unreliable service.
We are a bookshop, these were orders made by two of our customers and we rely on wholesalers support to provide a quality service and it was lacking on this occasion.
0/5
Geoff Young
Penrallt Gallery Bookshop
8 July 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Geoff Young,
Thank you for writing your review for Blackwell’s.
We apologise for the cancellation of one of your orders on this occasion and for any inconvenience caused due to this, especially as it was a required purchase. If upon picking an order we have unfortunately been unable to locate a book, we will always attempt to source a further copy before regretfully requiring to cancel an order, we are sorry that we were not successful and were unable to provide a copy of the book you wished to purchase. We wish to assure this is a rare occurrence and apologise again for the cancellation of your order on this occasion.
As you referred to our service as being wholesale, we wished to clarify as we are a bookshop, we do not offer a wholesale service.
Thank you again for your time in providing feedback on your experience of ordering with Blackwell’s. If our Customer Service team can be of support with any orders placed with us, please do not hesitate to contact and we look forward to being of service.
With best wishes,
Blackwell’s Online Customer Service
Customer Services need to check details before any communication to customers
** Update 07.07.26 - Received the original book after conversion with Customer Services and their investigation that the book had been lost in transit. They had organised a replacement in it's place which has been scheduled to be collected by their courier. Not sure if it was a coincidence that the first book has been received after having Customer Services look into this. Given a 3* rating for getting this resolved. Thank you very much.**
Customer Services really need to improve their experience for customers. I ordered a book and it was collected on the 26th June 2026 by their courier. I queried about a week later to ask why it hasn't moved from this status to Royal Mail,to then being asked to wait for 10 days to being able to advise on further steps to receive the book. The Support email just received has stated my query has been resolved, even though it has only turned to now being 10 days, and it is also a Sunday - so would not expect a delivery by Royal Mail. Looking further, the book still has not moved on and is with their original courier as dated 26th June 2026. Customer Services really need to look at the dispatch status and dates before jumping in to saying the situation has been resolved. Furious that they have not bothered to look and try to organise a replacement or contact their courier before sending out irrelevant communication which is completely wrong. Please converse with the dispatch department before closing the ticket as it has most certainly not been received or resolved.
5 July 2026
Unprompted review
Reply from Blackwells.co.uk
Dear C Browne,
Thank you for reviewing your experience of ordering with Blackwell's. We apologise that your delivery on this occasion took longer than the usual 2-4 working days from dispatch and for the inconvenience caused due to this.
When placing order with us, we advise in our terms and conditions agreed at the time of ordering, to allow 10 business days for an item to arrive (term does not include weekend days) before we can explore our lost in transit policy and support with next steps. This is in case an order experiences any unexpected delays in transit, as regretfully experienced with your order on this occasion. We are pleased that your book was received and our support in providing a replacement copy that was arranged was not required.
If our Customer Service team can be of support further in relation to your order or your feedback, please do not hesitate to contact us again on blackwell.online@blackwell.co.uk
We hope you will consider ordering from us again in the future so we can showcase the level of service we always aim to provide. Thank you for purchasing with Blackwell's.
With best wishes,
Blackwell's Online Customer Service
Best Bookstore in the World
I am amazed that more people are not aware of the very existence of Blackwell's Books. They are my go-to bookseller for books published in the UK, and for dual international editions (think The Everyman's Library) their prices are lower than the U.S. counterpart. Free shipping, great pricing, and (fingers crossed!) no tariffs. All that and an inventory selection that seems all-encompassing. In business for nearly 150 years, I cannot recommend them more highly.
5 July 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Mlage Iowabook,
Thank you for writing your review for Blackwell’s and for sharing your feedback. We are thrilled to be your go to bookseller for books published in the UK and that you appreciate our competitive pricing and delivery service. Thank you for purchasing your books with us, we look forward to your next book shopping experience again soon.
With best wishes,
Blackwell's Online Customer Service
Truly exceptional service and support
I would like to express my sincere gratitude to Blackwell’s team, Menna, Nada, and the rest of the backstage Blackwell’s team engaged in the whole process. I truly appreciate your support and the excellent service. This is the best bookstore I have ever come across, and I still feel the same way.
Dear Blackwell’s team, especially Nada and Menna, thank you very much for your help.
I’m really happy that you were able to find the right book for me and assist with the payment and everything else. It was a very smooth and pleasant experience. You did your best to find that very book for me and even though I had some problems with my bank account and the system showed me that the book reserve was failed, you contacted the dispatch center and were flexible with me.
It was a pleasure dealing with such a friendly, professional, and caring team. Thank you for making everything so easy and enjoyable. The best bookshop I have ever seen.
Thank you once again!
3 July 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Aidana Sadibek,
Thank you for sharing your experience of ordering with Blackwell’s. It is lovely to hear we were able to support in ensuring you were able to purchase the book you wished to purchase with us and that you felt cared for through this process. Thank you for purchasing your book with Blackwell's, we hope to be of of service again in the future for your next book purchases. If our Customer Service team can ever be of assistance, we look forward to hearing from you and assisting again.
With best wishes,
Blackwell's Online Customer Service
Honestly amazing customer service! They went above and beyond
I was looking for a specific cover for an old book to complete a collection and the Blackwells online shop seemed to have it, but I wanted to confirm as all too often default images are just scraped for books from Goodreads and the like without any care as to what the actual copy of the book you're going to receive will look like. So I contacted customer services to ask. The rep who responded went above and beyond for me - they contacted the warehouse where the book was to check the physical copy matched the cover on the product page. They then asked them to set it aside for me while I made the order.
Between that and me placing my order, for some reason the price increased (it had been listed at £7 and suddenly went up to £15). I double-checked this with the customer service rep and they made sure after I put my order in that I was only charged £7.
I said as much to them in my reply, but honestly this is the best customer service experience I've had in a very long time, perhaps ever. I believe that's particularly impressive as with the push for customer services to lean heavily on generative AI, I feel like too often you're given stock responses that are irrelevant to your query, much less having someone go well out of their way to make sure you get what you need and at the price you wanted!
30 June 2026
Unprompted review
Reply from Blackwells.co.uk
Dear LA,
Thank you for sharing your review for Blackwell's. It is wonderful to learn you were pleased with the level of customer service we provided, when requiring support in regard to the edition you wished to purchase and the change of price that occurred. Thank you for placing your order with us, we hope you enjoyed your purchase upon arrival and look forward to being of service again in the future.
With best wishes,
Blackwell's Online Customer Service
I obtained a two volume book at a…
I obtained a two volume book at a significantly reduced price. Only one volume arrived and using the help line had remarkably helpful and efficient service to retrieve the missing volume.
22 June 2026
Unprompted review
Reply from Blackwells.co.uk
Dear James P S Thomson,
Thank you for writing your 5 star review for Blackwell's. We are very sorry for the initial disappointment that must have been experienced upon opening your parcel to see only one volume of a two volume set and apologise for requiring to contact us for support. It is great that we were able to assist in ensuring you received the missing volume as quickly as possible and that you were pleased with the support received with your query. Thank you for purchasing your book with Blackwell's, we hope you are pleased with your purchase.
With best wishes,
Blackwell's Online Customer Service
I am a devotee of Blackwell's
I have ordered from Blackwell's many times and have had an excellent experience each and every time. Their customer service staff are helpful, knowledgeable and very pleasant. I highly recommend shopping here!
1 July 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Jennifer M,
Thank you for posting your 5 star review for Blackwell's. We are thrilled that you have ordered with us many times and that you would rate our customer service. Thank you for purchasing your books with us and for recommending our service to others. We look forward to your next book shopping experience and being of support again soon.
With best wishes,
Blackwell's Online Customer Service
Carrier misshandling customs declaration
Recently ordered a couple of books from Blackwell's and encountered a bit of an inconvenient or unusual situation if you will, which never happened before on any previous orders which involved customs declaration to EU country. Order was split into 3 parcels and each parcel was held at customs once they arrived at the country of destination requiring me to pay customs fees + VAT, which as mentioned never happened before even though all customs fees and taxes were included during purchase as part of IOSS. After going back & forth with the local customs office on the phone and Blackwells customer support via email i have been able to deduce that this issue was caused most likely by belgian postal service/bpost carrier that was handling all my parcels, because they put their own shipping label over blackwell's original label which covered the IOSS number provided as proof that aforementioned taxes were paid and did not put this info into their online tracking system and on their label which caused all the confusion with customs. Luckily Blackwell's Customer Service understood the issue, replied very promptly and helped to solve this in a professional manner offered a refund for the customs fees i had to pay to customs once i sent them proof of payment documents. Special Thank you to, Yara Abdelqader, who was the one who helped through all this process, was very pleasant experience to communicate with actual human rather than an AI virtual assistant.
17 June 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Dainius Marcinkevicius,
Thank you for writing your review for Blackwell's. Although we are terribly sorry that your order arrived with unexpected fees and apologise for the inconvenience caused in requiring to rectify this, we are pleased to have assisted in resolving this matter directly with you to a positive solution. We hope you will consider ordering from us again and should you do so, we look forward to being of service. Thank you for purchasing with Blackwell's.
With best wishes,
Blackwell's Online Customer Service
Couldn't praise Blackwells more
Couldn't praise Blackwells more. My post office lost 5 books and Blackwells offered me refund upfront even though they were completely blameless in this situation. I had great support from their customer service and based on that interaction alone I will be buying books again from them in the future.
1 July 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Ivor Zic,
Thank you for writing your review for Blackwell's. Although we are terribly sorry that your books did not arrive with you on this occasion due to being lost in transit with the postal services, we are pleased that you felt supported when notifying us of this and that you were provided with a positive solution. If our Customer Service team can be of assistance in any way, please do not hesitate to contact us again. We look forward to your next book shopping experience
With best wishes,
Blackwell's Online Customer Service
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