Booking Health™ Reviews 

1,259
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers had a great experience with this company. Customers frequently praise the professional and caring staff, who are consistently described as helpful and responsive. The overall service and booking process are often highlighted as seamless and well-organized, ensuring customers feel supported throughout their medical journey. However, some customers also noted concerns regarding communication, mentioning delays, sporadic responses, or a lack of professional interaction. Additionally, a few people expressed dissatisfaction with billing transparency, citing instances where fees were significantly higher than expected or information provided was misleading.

What people talk about most

Service

Customers had positive experiences with service, expressing great satisfaction with their medical treatment... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, kindness, and helpfulness... See more

Booking process

Reviewers highlight positive aspects of the booking process, with many expressing satisfaction and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, responsiveness, and... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising prompt and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking Health were fantastic from beginning to end. They made a very different situation so easy. The treatment, travel & hotels was organised from the amazing Monika & Julia. Our interpreter Aksana... See more

Rated 5 out of 5 stars

I was diagnosed with stage II cervical cancer. After digging through a ton of information, I learned about robotic surgery for gynaecological cancers in Germany. That’s how I ended up reaching out to... See more

Rated 5 out of 5 stars

I had a great experience with booking health. From the consultation with Denis, my driver Adis, The translator Claudia and the trip planner Nour were all helpful. I ended up going with the dendritic c... See more

Rated 5 out of 5 stars

I/we cannot think of anything regarding the help we had received that might serve as constructive criticism. The service we received from both Monica & Julia was professional and thorough. They we... See more


Company details

  1. Tour Operator
  2. Health Consultant

Written by the company

Booking Health ™ - the largest and most transparent medical tourism service in the world: 225 clinics in Germany, Austria, Switzerland, and more than 70,000 choices of medical programs at the client's choice. Booking Health™ provides a complete and orderly information on: The possibility of treatment in the context of the individual patient diagnosis All submitted online, medical centers, capable to carry out this treatment Full and final cost of treatment and accompanying services


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

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4.2

All reviews

(1,259)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

If you are looking for professional…

If you are looking for professional advice about treatment abroad - Booking health is one of few helpful platforms, managers and doctors are advised and recommended the progressive type of treatment. special thanks to my manager Julia Meinhard

24 July 2023
Unprompted review
Rated 5 out of 5 stars

Natalia Korner was very helpful as usual …

Natalia Korner was very helpful as usual. She helped me very quickly to understand how I can help to my friend with on line consultation with Doctor specialist on epilepsy. I am very grateful that she immediately contacted with me explaining what my friend should.
I like bookinghealth and people who work their and special Thank you to Natalia and to my coordinator Maria Stern who is very helpful in my case of the last year.

22 November 2023
Unprompted review
Rated 5 out of 5 stars

great experience

Three months ago, we visited the Beta Clinic Hospital in Bonn for a consultation with Professor Alger regarding my daughter's condition. We underwent the required tests, received the necessary medications, and thankfully, her condition has shown improvement. Grateful to God, we extend our thanks for coordinating the treatment trip, with special appreciation to Sister Nour for her diligent follow-up and care.

22 August 2023
Unprompted review
Rated 5 out of 5 stars

Booking Health helped us to organize…

Booking Health helped us to organize the medical treatment in Recht Der Isaar. I thank all the company’s employees, especially our travel manager Julia for her assisting during our stay in Germany.

29 November 2023
Unprompted review
Rated 5 out of 5 stars

All words of praise remain silent in…

All words of praise remain silent in shame in front of my brother Hisham and my sister Nabila, for the effort and communication you provide, the quick work, and the answer to all inquiries. You are distinguished and work diligently for the benefit of a patient, so thank you very much, and all the words of love and loyalty to you, and I wish you to continue more and more to achieve all the company’s goals and reach. To the highest ranks 🌹Nabila🌹 and 🌷Hisham🌷 are the best hosts

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Hi my name is Khalid,

Hi my name is Khalid, and i am a pilot i fell on my knee playing tennis and injured my PCL. Local doctors couldn’t offer any significant help or comfort me with enough information. I was devastated and worried about not being able to be active ever again. I started searching online for doctors and useful information, until i found Booking Health and sent them an email. Julia Meinhard, a delightful lady that called me by phone a few days later to explain to me how they can offer me help. Julia Meinhard, used to contact me every couple of days to follow up. She contacted many doctors on my behalf to review my papers and knee scan images. She collected all the information that i might need to answer any questions that i might have in mind and prepared a complete tailored treatment package to suit my needs. To be honest, Julia Meinhard, is the person who help me generously and made my experience great and comforting. Thank you Julia ❤️

6 June 2023
Unprompted review
Rated 4 out of 5 stars

Hello ,

Hello ,
In start was some misunderstood.
Mrs. Munira , have well done in professional way.
Handled smoothly with her.( she know what to do )
Ms.Nadiia also was helpful .
For other things as cost I think you Should take care about that .
Take in mind a lot of family’s need your help .
Dr.med professor Elgr ( The best persons who give you a trust & honest .
Thank you .
Mahmod Hossameldin

8 November 2023
Unprompted review
Rated 1 out of 5 stars

I had to go to court to get my refund back

This is a continuation of my review from the 9th of April 2022.

I had to seek legal representation and sue Booking Health for my refund. In May 2023 the court has ordered the company to pay me a refund and I settled for monthly installments. The payments were to start in June of this year on the first day of the month (and 14th the latest) and the final payment was scheduled for December of this year. The company is disrespectful to the point that the installments were paid always on the LAST possible date (14th) or sometimes even later than that… this month I still haven’t received the installment and there’s no response from the company’s lawyer when asked and reminded about the issue/situation. My lawyer has contacted the company’s lawyer without any success. There’s nothing left to do now but to start further proceedings and third party involved since the company has ignored the court’s orders and I didn’t get the full refund back yet. They could at least have some kind of communication with my lawyer if they had any sense of wrongdoing in them… absolute lack of professionalism and respect again, but I’m not even a little bit surprised, they haven’t shown anything else since the very beginning. It’s sad because they seem to have no idea what it’s like to suffer loss of money and even more importantly personal damages associated with their failure to fulfill the contract first and now the court orders. Never use their services!

23 October 2023
Unprompted review
Rated 5 out of 5 stars

My husband contacted Booking Health to…

My husband contacted Booking Health to inquire about help for me to do stem cell therapy I have been diagnosed with Low Tension Glaucoma just one year ago & my condition was becoming more severe & we felt we wanted to find another therapy that might slow the progression if not prevent any further loss of my vision.
Kate at Booking Health contacted me explained the process & answered questions my husband & I had.
I was able to send my health records & the doctors accepted my case, we were able to get an appointment & scheduled the treatment. She then assigned me a guide Nour to explain any of our travel options & questions. We were then assigned our interpreter Mrs.Afsanah to stay with us through the program & process. Mrs.Afsanah is the most beautiful woman she was so kind & helpful she assisted us with questions about our meeting with the doctor, our schedules each day, any concerns we might have & a very through explanation to interpret so we would have a clear understanding of the process for the week ahead.
My experience with Booking Health, the staff, Kate, Nour, Mrs.Afsanah,
Dr. Gerhard Siebenhüner, who explained to us about stem cell therapy, Dr. Olin that preformed my surgery, he explained how he would remove adipose tissue to extract my stem cell & the medication that would be given to me for surgery, all of the staff that took care of me has been remarkable & so very rewarding I cannot stress enough how comfortable they all made me feel. Dr. Gerhard Siebenhüner is an excellent doctor I am so grateful for his work & his expertise, this experience has given me hope & encouragement for the future. I am hopeful for others who are looking for treatments that might benefit them concerning so many health issues.
I am extremely pleased with the process & I would highly recommend Booking Health for many reasons. They gave us the opportunity & direction to make this possible.

9 October 2023
Unprompted review
Rated 5 out of 5 stars

Our experience with Booking Health

Knowing that you are very sick is devastating, both for the person and the family. This is why it is important to surround yourself with the right people who can understand and support you. I am glad that my husband had chosen Booking Health which guide us through this journey. We want to think Booking Health staff, and in particular Mark Fedotov at Dusseldorf for his support and kindness. Mark was rfficient, patient and supportive, which make things go smoothly. I will recommend Booking Health to any one, and if you are to go to Dusseldorf for your care, you will be in very good hands.
Nadege

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Germany Lutetium Treatment

Just going over for my second Lutetium treatment in Germany, the arrangements made by booking health have been easy and excellent, communication has been very good and the first in hospital treatment was thorough and exceeded my expectations. Special thanks to Rina, my translator as well as Nour and Denis.

7 August 2023
Unprompted review
Rated 2 out of 5 stars

Unfortunately we have had many bad…

Unfortunately we have had many bad experiences with Booking Health. When you are in an a very vulnerable situatuon with very serious illness you hope everything will be as smooth as possible when you pay for expensive treatment abroad.
It all started the first time at the airport where my father and sister had to wait 1,5 (!) hours before the drive came. The driver pretended there was an accident, which wasn't true. I was in contact with the travel manager many times, who said the driver should be there "right away".
After that there has been a lot of problems with communication where two of the travel managers didn't respond for many days.
The hospital also said my father could be discharged early in the morning. Booking health said we had to buy flight tickets for the evening. We had to buy very expensive flight tickets that weren't direct flight. When we than had to buy new tickets to get home 8 hours earlier with direct flight, they didn't want to pay for anything, of course.
They also said the second treatment would be much "cheaper" than the first and told an approximate price that was much lower than the price we had to pay, even though they knew the exact price for all the treatments and could have told it right away. They just wanted us to say yes to the next treatment.
And the last time the treatment couldn't be given when we came (the treatment wasn't at the hospital), we had to leave, and suddenly than ave to come back again, the same day. At first they then didn't want to drive me back to hotel after the second hospital trip becaus they are just talking about their budget. They didn't care about that my father would have been alone at the hospital, with all the explaining etc (without the interpreter, because she of course had to leave when the treatment wasn't there) and I really had to tell them someone had to take care of him. No understanding at all.

I feel they just want to earn money and the kind messages and phone calls are just to make you feel you are in good hand, but actually they just want the money.

11 September 2023
Unprompted review
Rated 5 out of 5 stars

It’s an outstanding health agency in…

It’s an outstanding health agency in Germany 🇩🇪.Very friendly staff who can guide patiently in everything from visa applications if your coming from abroad like myself.They patiently extended my appointments and got me the best service from airport pick up to proffesional doctor’s appointments.I had made appointment for my brother from Tanzania to Germany they helped step by step even when we needed extra last minute doctor appointments they went extra mile and booked the appointments for us .Special thank you to Tanja,Michael and Nadia for amazing support you gave towards me and my family
,I highly recommend this booking health.com for anyone wanting to get treatment in Germany.
Sarah Bamila ( United Kingdom 🇬🇧)

24 July 2023
Unprompted review
Rated 5 out of 5 stars

Salut!

Salut!
I would like to express my thankful gratitue to the team of Booking health Nabila& Hisham
all start since 1year or more,while i was trying to check informations how my relative can travel from afgahnistain to Germany,Nabila was always explaining to me and trying to repeat all steps or work with clear pictures,our main issue was to pay in advance,how to trust and pay big amount in advance as well to get the visa from afganistain,I visited Booking Health GmbH in Am Schafhaus 42 53557 Bad Hönningen Deutschland,Nabila assisted and explain the contract and the procedure,after making the payment which really took time from our sides due the funds where in Pakistain,Hisham start the organization and he followed with me all steps to make Visa procedure and booking the appointement in Pakistain,Nabila as well was all the time online and we finally last week received the positive email and we picked up the visa from german embassy in Pakistain.
i really appreciate their collaboration and their work,specially Nabila words because all her promesses about the organization,visa appointement,support are real

6 September 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Mr. Shirzad
thank you very much for your feedback, We are very happy to continue the organization of the surgery for your Uncle and we will continue supporting you for all further steps.
Booking health Team
Your Travel manager
Hishem Zizi.

Rated 5 out of 5 stars

May Allah's peace

May Allah's peace, mercy and blessings be upon you!
I would like to extend my great thanks to the Booking Health team, especially Brother Hisham, a wonderful and very cooperative employee in facilitating medical procedures, assisting with visa procedures from the first step, constant follow-up, and providing advice and guidance.

23 August 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Mr. Bouzit
Thank you very much for your feedback. We appreciate your collaboration and trust on us and will be very happy to proceed with such a good work together.
Booking Healt team
Your travel manager
Hishem Zizi

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