Booker Cash & Carry Reviews 

I love going to bookers farnworth, lovely place and lovely staff, nothing is too much trouble and they go above and beyond to help their customers

Apparently if you go into the bookers in Watford and go and pick up the one thing you need and go straight to pay, you're a suspicious person and need to be made to empty your pockets and have your one thing throughly checked by security incase you have managed to magically steal something off another shelf whilst you were there! Absolutely appalling, so if you dont fit conventional looks avoid this bookers as apparently tattoos and dyed hair means your a thief!

Woman in recession remove me from shop in Edinburgh because I go in 10:15am and my card have no retail name on card . I have 2 shops and I use business name as I want .

The system is quite simple you just load trolley and pay for it thats Cash and Carry but not anymore !
A manager searches your trolley and off loads goods that you have bought in good faith many times before off on to the floor. There is no Indication what so ever on the Gun/ Shelve that these items are RESTRICTED.
To add insult the Manager did not manage to delete all the items off the Gun and we had to have the check out Guys rescan the goods and that is against Bookers Covid rules. To solve the problem I asked if they could deliver as it is not worth or profitable to make 2 hour drive to pick up a few boxes of stock .Thats why we go weekly but the Answer was no .
The good news we have found other suppliers that like to keep customers happy and are always cheaper.
Our business is now growing again and cutting costs.

Hope someone reads the reviews, from Booker's Head Office, if they do care, obviously. As this review is all about it.
I don't want to wish anyone bad, such I wish to all Booker customer service employees loose their jobs, as some are good, Like Christina and Julie in Dagenham brunch and I believe in Karma but it looks like booker does very good financially, during COVID19 outbreak and I suppose they don't care about customer service, as probably too many customer to really care about. But no, please stay operating for all these hard working warehouse staff and generally good staff.
Customers service is a joke at Enfield brunch. If you pick up the phone on behalf of the brand, look after your brand, you work for, don't just tell it is not your problem. Just put auto-attendant on your phone system and safe these £5 an hour you are paying your customer service staff, as I believe £8.72/hour they do not deserve. Same story applies to the delivery side of business. Diana, from customer service, pointless part of your business. Refuses to help, as this is not her department. I believe no one buys anything from the customer service receptionist and everything is to do with selling goods at Makro/Booker? Isn't it?
Delivery department, Luis, I hope I spelt the name right, any other good Luis's, sorry. He doesn't car either. BOOKER/MAKRO, do you pay these people well? Why they are so unprofessional? Order placed for £500, placed Monday, today is Thursday and order never came, called everyday finding out, no call back. Spoken to Luis, no apologising, just said it might come tonight. Please note, response was it might come tonight. And this is with a delivery promise for next day to a restaurant. All local grocery shops loves us, we are paying premium prices next door, so soon your prices won't be any good anymore. If you do advertise next day delivery, fulfil on your promises. I can admit the prices are good, therefore we come back , every week. We will have to look for some options to buy elsewhere. JJ Foodservice for example, yes, 10% extra for delivery but I suppose free service from Booker has its own price, which is careless, inconsistent and it is a guess game when your product is coming.

Staff are polite, prices are good but hard to park at stirchley bookers

Hi all this is about greenford booker very bad experince happen to me. 05/09/20 i when to greenford booker i purchase some items i take two rose strong bow. (Self scaning) final i pay. When they double check they find 2 case dark fruit scannig not rose. So me and who serving we talking he say to me we do here. Then a man come he say no no you cant do here i dont want to mess up here you have to go. Then i replay this man told me here you man say there little arguement. Then i went to reception to take refund of two case. When i talk to reception regarding ab refund. Booker manager he come and standing looking at me i am like theif. Then he talkinh in middle i ask him other booker they doing why you cant this is greenford in rood way when i talk to him he dont listen me. I told him you need to listen customer he dont bother anything. He is like a army officer. He want to protect his staff. In between my wife say to the man sorry.the manager using bad word and take your trolley and f..k off.

Booker own Londis and allow them to be continually terrible.

I had my kitchen done by booker and best and I love the work they did.
All of the worker were lovely and the kitchen is stunning.
I really appreciate the work from the workers that came along.
Easy to get hold of qnd friendly customer service team

I am finding that a lot of prices are rising since Tesco have bought the company , have started buying certain items elsewhere , check your prices folks

Terrible customer service, rude person on phone very unhelpful, just wanted to have a go at you down the phone regarding an order I had to return due to covid19.
Coronavirua has caused havoc to the whole industry, don’t get angry with your customers when things don’t go your way, especially when it’s £10k a month worth of business going your way!!!

Booker Ipswich....very bad customer service...worse branch manager ever.....monopoly in Suffolk...sky high price for retailer and no one to listen to your complain..I put one star to write review..they even don't deserve one star....wrong person promoted as Manager...but they got best women staff and few boys good too...but the management is very poor...Hello Ipswich Booker.....They might come back as ..We are part of Tesco.....get......

The service is poor...hope they improve.......

11am non store holders are in. Staff friendly (except 1 thats rude). Avoid her. Watford branch. Quick and easy to shop and pay. Cant do enough for us. Big shout out to them.

Building a retail business requires building a good long term relationship with wholesalers and vice versa. Unfortunately Booker has missed this point in this pandemic and decided to reduce hours, close on Sunday and employ staff who seem need more training in how to deal with their clients . Compared to pareffets, which not only showed support but whose staff are very well organized and respectful . I’m not sure if retailers will forget this mishandling in the future. Time will tell.

After arriving at your store shortly after open, I went to enter. Observing social distancing rules, I remained over 2 meters away from the customer in front of me. I observed him scan his card at self serve, and pick up a scanner whilst having a pleasant conversation with the representative. Unfortunately, she did not extend this courtesy to me.

She immediately barked at me to stand outside in a distinctly unpleasant tone to the one which she had just been communicating in. I apologised and said that I was observing social distancing and wasn't aware they only had one person in the space at a time. I can only suspect that this comment made her take personal umbrage to me, so she decided to abuse the powers given to her to ensure customers and colleagues stay safe. She stopped me from self scanning, despite previous customer doing this without interruption and stated unless I was a catering company or care home I could not come in. As an events company who provides catering, I should have been allowed access to your store but was not. I tried to explain this to your staff member, but was cut off abruptly.

Due to the pandemic most of my business has been wiped out, like many small businesses, we have to diversify to keep income where we can. We are currently utilising our premises to allow people a safe no-contact place to exercise their pets, as part of this, I am providing hot drinks FOC as a gesture to the community to keep going! So they can enjoy a nice drink while walking with loved ones, and for a moment, forget about the dire state of the world.

Unfortunately due to the actions of this staff member, I was unable to do that and left your store in tears for being spoken to in such a way. These are very trying times for everyone, and human compassion seems to be in short supply currently. It's very disappointing to see that in this instance, Booker representation showed none of this.

Excellent service and choice as always at Warwick . Very friendly , helpful staff especially from operator 121 ( I was too far away to read her name badge !)
Clean and orderly with ample space inside and out for social distancing requirements.

Bookers Telford,I am a disabled customer who cannot walk and due to the pandemic and social distancing was not allowed in the store today with a helper . I was spoken to very rudely by a member a staff at the door claiming that I was holding up other shopping by being their. I felt humiliated and ashamed and never have experienced discrimination like that before. I did not enter the shop . Thank you Bookers for making me feel even worse than I already do! I hope that you are very proud.

I am so disappointed in this company I was doing a shop for the food bank despite being an account holder and telling them I was specifically shopping for the food bank they would not let me in when I finally did the shopping I mistakenly picked up a wrong item despite still being in the packaging and having the receipt they would not allow me to exchange it.
How sad that bookers can’t help people trying to buy for the foodbank in this covid 19 crisis

Not allowed in Stoke branch either. They’re only letting in shop keepers who are ripping off customers by reselling. We have Care Homes but we’re told we can’t shop as it’s ahop owners only. Best not to go there again and their parent company Tesco.

Finally, staff were inhumane.

Absolutely appalling is a let off really....went to the cardiff branch when we Normally shop in cwmbran branch only to be told due to the coronavirus situation people that dont have business in cardiff will not be allowed in....just shocking not to mention the appalling staff🤬🤬🤬🤬