As others have said, they mislead you into thinking you are dealing with booking.com We got suspicious as soon as we booked but they wouldn't refund. Fortunately the bank were awake and refunded. I... See more
Company replied
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See what reviewers are saying
The customer support team didn't give up and negotiated with the hotel until I got all the refund back. Great job and service!
Company replied
scam-affiliate-mix site, use pictures from booking.com site without hotels permission. details on site also wrong, example we in town, but have beachfront there, and massage and washing machines i... See more
Company replied
We made a reservation for a hotel in Hamburg via this page only to find out that they had suggested the senior citizens' rate which we did not qualify for and without any hint to that end during the r... See more
Company replied
2.1
Poor
439 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer support team
The customer support team didn't give up and negotiated with the hotel until I got all the refund back. Great job and service!
22 September 2025
Unprompted review
Reply from Booked.net
Dear Hagai Ben-Ami ,
Thank you so much for your kind words and positive feedback. We truly appreciate you taking the time to share your experience. Our team is committed to supporting our clients and ensure the best possible outcomes, so we are delighted to hear that we were able to assist you successfully in obtaining your refund.
Feel free to contact us should you need any further assistance.
Sincerely,
Booked.net Customer Support Team
Beware!!
As others have said, they mislead you into thinking you are dealing with booking.com
We got suspicious as soon as we booked but they wouldn't refund. Fortunately the bank were awake and refunded.
It is a scam site. The lesson we learnt was to always check that you are on the correct, legitimate booking platform.
17 July 2025
Unprompted review
Reply from Booked.net
Dear Janet,
We apologise for the incident occurred.
To ensure a comprehensive investigation, we kindly request that you contact our customer service directly: customerservice@ booked.net and provide all relevant details related to this case. This information will allow us to assist more effectively and resolve the issue.
Our support team is prepared and happy to assist with any inquiries or concerns.
Sincerely,
Booked.net Customer Support Team
Scam afffiliate
26 August 2025
Unprompted review
Reply from Booked.net
Dear Gavin,
To ensure a comprehensive investigation, we kindly request that you contact our customer service directly: customerservice@ booked.net and provide all relevant details related to this case. This information will allow us to assist more effectively and resolve the issue.
Our support team is prepared and happy to assist with any inquiries or concerns.
Sincerely,
Booked.net Customer Support Team
No problem with them
No problem with them. They replied asap.
Very helpful and everything is fine at the hotel so I don't know where these bad reviews are coming from..
14 August 2025
Unprompted review
Reply from Booked.net
Dear Piotr ,
Thank you for your request and your positive feedback about our support service.
We are glad that your issue was resolved. We will continue to strive to provide our customers with a high level of service.
Feel free to contact us for any other assistance.
Sincerely,
Booked.net Customer Support Team
We had a problem with the reservation…
We had a problem with the reservation and ut was solved rapidly and satisfactorily.
20 June 2025
Unprompted review
Reply from Booked.net
Dear Amelia ,
Thank you for your request and your positive feedback about our support service.
We are glad that your issue was resolved. We will continue to strive to provide our customers with a high level of service.
Feel free to contact us for any other assistance.
Sincerely,
Booked.net Customer Support Team
Beware: it's a scam!
This website and all it's affiliates are a scam. It illegally uses images and descriptions from my legitimate Booking.com listing to deceive customers. Multiple Trustpilot reviews report that individuals booked through this site, paid, and received no reservation or refund.
The site has been reported for fraudulent activity.
Avoid entirely and never enter credit card details or other sensitive information!
17 May 2025
Unprompted review
Reply from Booked.net
Dear Dorota ,
Thank you for taking the time to share your feedback. We take all concerns seriously and would like to clarify a few important points regarding our platform and operations.
Please be informed that all property-related content displayed on our website-including images, descriptions and booking details- is provided to us by our official partners. These partners have entered into contractual agreement with us, supplying the necessary materials and granting us the rights to facilitate online bookings and promote their listings.
We do not independently source or fabricate listings. Instead, we rely on the integrity of the data provided to us under terms of our agreements. If there are any discrepancies or issues, we actively work with our partners to investigate and resolve them promptly.
We strongly encourage to contact our support team directly via customer.service@booked.net , so we can look into the matter thoroughly and assist in reaching a resolution.
We understand and respect your concerns, and we remain committed to ensuring a transparent and secure booking experience for all users.
Sincerely,
Booked.net Customer Support Team
Beware of booked.net
Booked two single nights at a hotel near Bali airport with booked.net. The second night came through as a booking.com booking, which seemed a little strange, but I didn't think any more about it. Then I started getting weird emails containing a link, saying that my booking would be cancelled if I didn't click on the link and confirm my details. I became suspicious, and after what I have read, I cancelled both bookings (the second one was not even acknowledged as having a valid code, by booking.com, so I suspect not booked). Cancelled my debit card. Removed debit card details from the booking.com site, and booked again without touching booked.net. They now cannot take any money from me. (Interesting that the address given in the reply below is not the same as given on their site, which does not work. I already wrote to that address copying the spam and asking them about it and received no reply.)
6 May 2025
Unprompted review
Reply from Booked.net
Dear Laura ,
We apologise for the incident occured.
To ensure a comprehensive investigation, we kindly request that you contact our customer service directly: customerservice@ booked.net and provide all relevant details related to this case. This information will allow us to assist more effectively and resolve the issue.
Our support team is prepared and happy to assist with any inquiries or concerns.
Sincerely,
Booked.net Customer Support Team
Not a good start to using Booked.net…
Not a good start to using Booked.net 1st time.
Have booked x2 nites using them to book the Tenseien Onsen Hotel in Hakone JP & it wasn’t until that I printed off the receipt / booking confirmation that:
a) instead of a deposit they billed my Credit Card for the entire amount!!! Yet, in the booking process it clearly said a DEPOSIT ONLY will be charged and you are to pay the Hotel the balance upon checking-in - clearly MISLEADING
b) then further I get hit with hidden charges for Service charges of USD 41.66 & 139.27
Don’t use this booking site!! They are misleading tricksters
10 April 2025
Unprompted review
Reply from Booked.net
Dear MIck ,
We are very sorry that such an unpleasant situation happened to you.
Please send us a request on email address support@booked.net with all the information you have that we can check the situation.
Once again, we apologize for any inconvenience you may have experienced and appreciate your understanding in this matter.
Sincerely,
Booked.net Customer Support Team
No 24/7 Customer Service Line
Sadly, I cannot at all recommend booking through this platform. I received a booking confirmation for my hotel via booked.net prior to my travel only to show up and have the hotel tell me they needed to cancel my reservation because whatever third party booked.net used to book the accommodation had given them a virtual card which could not be validated. The hotel had called them to make them aware of the issue prior to my travel date and no one on their end reached out to the hotel to resolve the issue, nor did they contact me to let me know there was an issue with the booking. They did not provide the hotel with my contact information in the booking and so the hotel was also unable to reach out to me directly to inform me ahead of time. Instead I had to find this out when trying to check into the hotel. I tried to call booked.net only to get a message saying they were closed and asking me to leave a voicemail. The hotel gave me the number of their booking partner to try, but while they could see the reservation on their end, they refused to work with me stating they could only work with booked.net directly. Obviously this put me in a really bad situation with no place to stay, and no one available on their end to help resolve the issue and assist with finding alternative accommodations. I ended up having to book two separate reservations last minute at another hotel that I found on my own while still out the money for the original booking through booked.net. While they have said they are working to process a refund, we’ll see how long this takes. Even so, I personally feel that a refund - while certainly owed to me - is not enough to make things right given the headache this has caused. I’m really surprised that they don’t have a 24/7 customer service line given that this seems to be a consistent issue people experience when booking through them, as numerous other reviews show. Save yourself the stress and book through literally anyone else.
24 March 2025
Unprompted review
Reply from Booked.net
Dear Courtney ,
We sincerely apologize for the inconvenience caused regarding your hotel booking reservation. Please rest assured that we are working on this matter.
We have sent you an email regarding the issue and are currently awaitng your response. Once we receive your reply, we will do our best to resolve this matter as quickly as possible.
Once again, we apologize for this situation and appreciate your patience. Our team is commited to providing a smooth resolution, and we will keep you updated throughout the process.
Sincerely,
Booked.net team .
Jane was so helpful and efficient in…
Jane was so helpful and efficient in getting out issue resolved. I would gladly use this service anytime.
21 February 2025
Unprompted review
Reply from Booked.net
Dear Debbi,
Thank you for your request and your positive feedback about our support service.
We are glad that your issue was resolved. We will continue to strive to provide our customers with a high level of service.
Feel free to contact us for any other assistance.
SCAMMERS
This people should really find a real job and not put others people apartments without asking permission. I hope that a huge amount of people will act legally against this unprofessional and useless pepole. I asked them to remove my house from the page and it is still there.
27 January 2025
Unprompted review
Reply from Booked.net
Dear Carlo Cappiello,
Thank you for reaching out to us. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our website. Please know that we take such matters seriously and are committed to resolving them promptly.
Our team has previously contacted you and requested the URL link for your property on our website: Booked.net in order to investigate the issues you reported. However, we have not yet received the necessary information from you.
To help us assist you more effectively, we kindly ask you to provide the requested details at your earliest convenience. You may contact our customer support agents or service providers directly with this information, and we will ensure that your concerns are addressed promptly.
Thank you for your cooperation and understanding. We look forward to assisting you further and providing high-quality service you deserve.
Sincerely,
Booked.net Customer Support Team
Very unprofessional!
Terrible service. Emailed and got no support whatsoever. Very unprofessional! Now that I have read other reviews with many scam accusations, I am not even going to try to go any further with my bookings. Done with this site!
14 January 2025
Unprompted review
Reply from Booked.net
Dear Jelena Djuric,
Thank you for your inquiry.
We deeply regret that you feel dissatisfied with our support service.
Upon reviewing your request, we found that you initially contacted us regarding the availability of a property. The support team provided you with a standard response, which advised that you could independently check the availability of rooms on our platform.
Our website is designed for self-booking, similar to other online platforms, where customers are able to check availability and make reservations directly.
Should you encounter any issues with the booking process, we are always available and ready to assist you.
It appears that the issue with the booking process was not explicitly mentioned in your initial message, even property name was not indicated, which is why we provided a response based on the information available.
After we requested further clarification, you shared the nature of the problem, and our support team promptly asked for the property link in order to investigate the situation. Unfortunately, we did not receive a response from you.
If you still require assistance, kindly reply to our support team, and we will be more than happy to look into the matter further.
Thank you for your understanding.
Reply from Booked.net
Dear Elena,
We are very sorry that such an unpleasant situation happened to you.
Please send us a request on email address support@booked.net with all the information you have that we can check the situation.
Once again, we apologize for any inconvenience you may have experienced and appreciate your understanding in this matter.
Sincerely,
Booked.net Customer Support Team
Viki helped us very quickly!
Viki helped us very quickly!
Thank you for this.
27 December 2024
Unprompted review
Reply from Booked.net
Dear Kitti Béleczki,
Thank you for your request and your positive feedback about our support service.
We are glad that your issue was resolved. We will continue to strive to provide our customers with a high level of service.
Feel free to contact us for any other assistance
This company SCAMMED ME
This company SCAMMED ME! Booked a hotel urgently and turned out it was not forwarded to the hotel and the hotel refused and rejected my check-in. I had to pay again in cash just so we can check in. Sent email to customer support bit to no avail. No response from cusfomer support
22 December 2024
Unprompted review
Reply from Booked.net
Dear Sir or Madam ,
We are very sorry that such an unpleasant situation happened to you.
Please send us a request on email address support@booked.net with all the information you have that we can check the situation.
Once again, we apologize for any inconvenience you may have experienced and appreciate your understanding in this matter.
Sincerely,
Booked.net Customer Support Team
Booked two hotel rooms through this…
Booked two hotel rooms through this company, when we turned up they had no booking nor had they ever heard of this company. They had no availability so had to trawl around trying to find a hotel. Ended up paying double the rate just to get a bed for the night. Emailed company, but they refuse to process refund. This is a scam company, avoid
11 October 2024
Unprompted review
Reply from Booked.net
Dear Roland Burr,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience this situation has caused to you. We appreciate our clients and always try to solve issues on spot. But unfortunately it doesn't depend only on our side, but on the hotel side also.
Please kindly be informed that we didn't refuse to proceed with a refund. We'd like to confirm that we have forwarded your request to our hotel partner and we are continuing to follow it up. We are still in touch with our hotel partner who is unable to reach the hotel for clear solution yet.
We do realize that the time taken to resolve this issues can be significantly longer however, please be assured that we will contact you as soon as we receive a response and reimbursement will be provided to you in full.
We highly appreciate your time and patience while we resolve this issue for you.
Great experience great services…
Great experience great services provided!!!
30 September 2024
Unprompted review
Reply from Booked.net
Dear Alessandro Crudo,
Thank you for the request.
We are so excited to receive this positive review from you.
Our support service always tries to improve the quality of its service to customers and will continue to do so.
Thank you for being with us.
If you have additional questions in the future, please ask, we will be happy to help you.
Absolutely phenomenal
Absolutely phenomenal, fast, covenient, hassle-free. I cannot recommend booked.net highly enough.
1 September 2024
Unprompted review
Reply from Booked.net
Dear Andriy,
Thank you for reaching out.
We are very happy to receive such positive feedback from you. We will continue to work on improving the site so that every day it becomes even better and makes our customers satisfied.
Please feel free to contact us for any other assistance.
Lies and misinformation
They provide false information and rates for our property which is listed on booking.com while claiming they have a contract with them!!!
This is outrageous and illegal.
Do not trust them!
14 July 2024
Unprompted review
Reply from Booked.net
Dear Maria Koi,
Thank you for reaching out and bringing this matter to our attention.
To clarify, we work with partners who provide us with the rates and booking capabilities for your hotel. We have contractual agreements with these suppliers, which allow us to act as an online travel agency (OTA). Our suppliers, with whom we have agreements, supply us with the rates and all relevant information about your hotel. Therefore, a direct agreement with the hotel itself is not necessary for us to offer it online.
We take your concerns very seriously and are committed to ensuring the accuracy of all information on our website. To assist us in investigating and addressing this issue, please provide the link to your property on our website via email to support@booked.net.
Thank you for your understanding and cooperation.
Best regards,
Booked.net-Team
Scam
I stumbled upon photos of a property that we are listing, on booking.net which we had no knowledge of. This home has been rented out through reputable sites, such as Airbnb and bookin.com. Yet, here it was, falsely advertised on booking.net without any permission. Booking.net is acting fraudulently. They do not have authorization to use images of our property, nor do they have the right to list it for rental. I strongly advise booking.net to take down these unauthorized photos and listings immediately.
4 July 2024
Unprompted review
Reply from Booked.net
Dear Chiara Lange,
Thank you for bringing this to our attention. We did not receive an email complained from you.
Please allow us to clarify how our platform operates. Booked.net collaborates with a network of suppliers who provide us with rates and information about various properties, including your listing. These suppliers have the appropriate contracts and permissions to share this information with us. Consequently, we display this data on our website without requiring direct agreements with individual property owners.
We understand your concerns regarding the images and information listed on our site. Sometimes, the details provided to us may become outdated or inaccurate. We apologize for any inconvenience this may have caused.
Rest assured, we take your feedback seriously and strive to maintain accurate and up-to-date listings. We appreciate your cooperation in helping us rectify this matter.
Thank you for your understanding and assistance.
Best regards,
booked.net-Team
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