Thai Airways International Reviews 5

On February 10, we were scheduled to fly from Brussels to Bangkok with Thai Airways. After we had checked in, boarded the aircraft, and fastened our seatbelts as instructed, my grandfather suddenly fainted on the plane.

Thankfully, he regained consciousness shortly afterwards. However, given the circumstances and the duration of the flight (approximately 11–12 hours), the flight attendants strongly advised us not to travel. They clearly indicated that it would be too risky for him to undertake such a long intercontinental flight in that condition.

As my grandparents are retired and do not speak English, I, as their granddaughter, was responsible for making a quick decision. This was also my very first time flying, which made the situation even more stressful and overwhelming for me.

At that moment, around five flight attendants were assisting us, and they repeatedly reassured us that everything would be taken care of. They emphasized that Thai Airways is a high-level, reputable airline and that they would certainly look into rebooking us, given that this was an exceptional and unforeseen medical situation. I remember this very clearly. They assured us that it would be resolved properly.

We had already fully planned and paid for our trip, including all expenses abroad. Based on their reassurances, we agreed not to travel and to first consult a doctor at the airport. We followed this advice and obtained a medical certificate from the airport doctor. After examination, my grandfather was declared stable and fit to travel on another day.

To our great disappointment and surprise, Thai Airways later refused to assist us with a rebooking, despite the medical certificate and despite the fact that we had arrived on time, checked in properly, and had already boarded the aircraft. We were not late, nor did we fail to comply with any requirement. This was an unexpected medical emergency that occurred after boarding.

As a result, the following day I had no choice but to purchase new tickets for the three of us, including a connecting flight, which cost us more than €1,800 extra for the one-way journey alone. We were relieved that my grandfather was doing well, but financially this placed a significant burden on us.

On top of that, we have now been informed that our return flight has also been cancelled. This is completely unacceptable. We are now unable to use the return tickets that we have already paid for. We have been offered only a partial refund or limited compensation, which we do not accept.

What should have happened is simple: our outbound flight should have been rebooked to a later date, and our return flight should have remained valid. This situation was not caused by negligence on our part but by a sudden medical incident, for which we can provide official medical documentation.

We are extremely disappointed with how this situation has been handled. Clear promises were made to us on board the aircraft, yet none of those assurances were honored afterward.

We do not agree with this outcome and are prepared to take further steps to defend our rights.

Thai Airways cancelled my outbound Brussels–Bangkok flight on 26 November 2026 due to airport strikes. I requested a refund only for that cancelled outbound segment.

Instead, they cancelled my entire round trip — including my return flight on 10 December — without my permission and without notifying me.

I only discovered this at check-in for my flight home, when I suddenly had no booking at all.
What followed was hours of calls with customer service in both Europe and Thailand. Each office kept deflecting responsibility to the other. No one could explain:

why my return flight was cancelled without consent,

why I was never informed,

or why no re-routing was offered, even though the flight was operating normally.

Because of Thai Airways’ mistake and lack of support, I had to buy a very expensive last-minute ticket just to get home. My entire last day abroad was ruined dealing with a problem the airline caused.

To this day, Thai Airways has taken no responsibility and provided no solution.

Since neither their EU nor their Thailand office is willing to address the issue, I have now escalated the case to the Belgian Civil Aviation Authority (BCAA) under EC261/2004 and am preparing a chargeback for services not provided.

I trusted Thai Airways to get me home safely — instead, I was stranded and left to fix their error at my own cost.

Travellers deserve better than this.

I am extremely disappointed with Thai Airways. I paid the required fee for a simple name correction, but despite weeks of waiting, they never processed the request. Worse, their customer service denied even receiving the request from FlightNetwork, even though FlightNetwork claimed they had sent it multiple times.

Their complete lack of communication and responsibility caused unnecessary stress and put my mother's flight at risk. Even when time was running out, they showed no urgency in resolving the issue.

I expected better service from a major airline, but their failure to handle a basic name correction shows how unreliable they are. I will never book with Thai Airways again.

TERRIBLE EXPERIENCE

This airline is a complete scam. If you want a hassle-free trip, choose a reputable airline because this one will make your life a living hell in case of any issues!!!

It's extremely difficult to get in touch with them. I can't even count the number of hours I've spent trying to reach them via email, chat, and phone without EVER receiving a response.

Thai Airways doesn't offer any possibility of changing tickets, even when they claim to. I booked a flexible ticket in case I needed to cancel my trip. As I now have to cancel my trip and I don't know when I'll be able to use Thai Airways again, I asked for an exchange for a voucher to reserve when I know more about my next travel dates. -> REFUSED -> This company shows no empathy or flexibility.

Instead, their proposed solution is to cancel my ticket and lose 80% of its value. IT'S AN ORGANIZED THEFT!!

From now I will use every single mean possible to spread the word and discouraged my friends to fly with another company. Stay away from this airline! They are incredibly sneaky and dishonest.

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TERRIBLE EXPERIENCE

Grosse arnaque en bande organisée. Prenez une compagnie sérieuse pour votre voyage ou on va vous rendre la vie impossible ne cas de problème !!!

Très difficile à entrer en contact, je ne compte plus les heure passées à essayer de les joindre par mail, par chat, par téléphone sans JAMAIS recevoir de réponse.

Thai Airways n'offre aucune possibilité de changement de billet, même lors qu'ils l'indiquent. J'ai réservé un billet flexible dans le cas où je devais annuler mon voyage. Comme je dois annuler mon voyage et que je ne sais pas quand je pourrais utiliser Thai Airways, j'ai demandé un échange contre un coupon pour réserver quand je saurais davantage mes prochaines dates de. voyage. -> REFUSE -> L'entreprise ne fait preuve d'aucun empathie et de flexibilité.

Au lieu de cela, leur proposition annuler mon billet en perdant 80% de la valeur du billet. DU VOL ORGANISE !!

Désormais, j'utiliserai tous les moyens possibles pour faire passer le message et dissuader mes amis de voler avec cette compagnie.

Éloignez-vous de cette compagnie aérienne! Ils sont incroyablement sournois et malhonnêtes.