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2.9
2 reviews
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POOR VERY POOR RUDE STAFFS ,THEY DONT CARE ABOUT PREGEANT WOMEN.THE WOMAN WHO IS THE SUPERVISOR VERY SHORT DEVIL AND A GUY CALLED CHINOSO VERY ANYHOW HUMAN BEING.. LIKE EVERYONE COMPLAIN ABOUT THIS PEOPLE AND THEY STILL WONT CHANGE AIRPEACE WORKERS ARE NOTHING TO WRITE HOME ABOUT
I purchased a round-trip Air Peace ticket, but I was unable to use the trip as planned because, on 11 August 2026, passengers were denied carriage and Air Peace staff were reportedly unable to operate normally at the airport. As a result, I had to make alternative travel arrangements.
Since then, I have been trying to obtain a refund for the unused ticket. I followed the process provided by Air Peace and submitted the information requested, but the matter has turned into a frustrating and prolonged back-and-forth.
From 11 August, I sent several emails requesting an update but did not receive a response. I eventually raised the issue publicly on X on 8 September, and Air Peace responded on 11 September. Unfortunately, the response was vague and did not provide a clear resolution or timeline.
The consistent response I have received throughout this process is that my case has been "escalated" and that I should wait for feedback. The last substantive email I received from the Air Peace representative handling my case was on 29 August, confirming that the matter had been escalated. Since then, despite continued follow-ups, I have not received a meaningful update.
What is particularly disappointing is that I am not asking for anything beyond the refund process that I was instructed to follow. I have provided the requested information and supporting correspondence, yet I continue to be passed between departments without a clear status, resolution, or timeframe.
This has been an unnecessarily stressful experience. I understand that refunds may take time to process, but customers should at least receive clear communication, accurate updates, and a reasonable indication of when their case will be resolved.
I hope Air Peace reviews how this matter has been handled and provides a proper resolution rather than another generic "your case has been escalated" response.
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