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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort, high quality, and soft materials, often highlighting items like bras, underwear, and sleepwear. Many people appreciate the thoughtful design and durability of the items, with some becoming loyal customers due to the overall satisfaction with their purchases. The customer service is frequently described as top-notch, with quick, helpful, and professional responses to inquiries and issues. However, some customers experienced issues with their orders, including missing items, incorrect sizes, or damaged packaging upon arrival. A few reviewers also noted inconsistencies in sizing between different products or even within the same product line. There were also occasional concerns about product descriptions, particularly regarding features like sewn-in padding in bras, which some felt did not accurately reflect the item received.

What people talk about most

Product

Customers had positive experiences with product quality and comfort. Many reviewers praise the softness and... See more

Quality

Consumers find quality to be positive, consistently praising the superior quality, softness, and comfort of... See more

Customer service

People report positive experiences with customer service. Many customers praise the exceptional, quick, and... See more

Order

Users describe ambiguous interactions with order. While many customers report positive experiences, such as... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the prompt, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are hands down the most comfortable socks and underwear I’ve ever worn. The softness, fit, and breathability make a real difference day to day. They’re comfortable without being bulky, and... See more

Rated 5 out of 5 stars

I’ve purchased a few times, and the quality is always fantastic. My last shipment arrived damaged, and 2 items missing. I emailed the company, and they responded almost immediately. Within about a wee... See more

Company replied

Rated 5 out of 5 stars

I have had other Boody products which I bought at our local food Co-op some years ago, and thought were wonderful. I'd been eyeing the Boody bras on Instagram - I hate online advertising, but this on... See more

Company replied

Rated 5 out of 5 stars

I have been buying Boody products since buying my first pair of Boody bamboo leggings many years ago. Since retiring, I live in Boody everything! I love the Ribbed Seamfree Crop which I now have a few... See more


Company details

  1. Clothing Store
  2. Baby Clothing Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

Make yourself comfortable. ☁️ Underwear, loungewear and apparel 🌱Certified Organically Grown Bamboo Viscose 🌎 Proudly B Corp and 1% For The Planet


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

389 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quality, comfortable and practical. Amazing customer service.

Boody is pricy but quality. In a day and age where cute underwear from top famous brands will fall apart in 6 months and their bras act will as tiny torture devices, I’m consistently addicted to the comfort and practicality of Boody. Their customer service is also unusually personal and persistent in making sure any issues are resolved.

25 February 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you for such a kind review, Amii! We're so pleased to read of your pleasant experience with us.

Rated 1 out of 5 stars

Not as advertised

I ordered this underwear after seeing it in person and being told they were great and did not roll down. We went over sizing and I was a medium but I sized up to a large to make sure they didn't roll. The style was a full brief but they fit like a low rise and they roll down.

20 February 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you for taking the time to reach out to us, TD. We’re very sorry to read that our Full Brief missed the mark for you. We understand how frustrating it can be when something doesn't fit as expected, especially after hearing such positive feedback from your peers.

Here at Boody, we are committed to providing high-quality, well-fitting garments, and we truly appreciate your feedback about the fit and rolling issue. We will definitely take it on board.

We would like to kindly mention that our garments do run true to size, so while you were definitely well-intended in ordering a size up, it does appear that perhaps your usual size may have been a better option for you. However, we would love the opportunity to remedy this situation, and extend our Comfort Guarantee to you on your Full Briefs.

As well as this, we would also be more than happy to help you find a size and style that works best for you! If this is something you are interested in, TD, please do reach out to our Community Happiness Team, and we’d be happy to assist.

Again, we thank you for bringing this to our attention, and we appreciate your ongoing support.

Best,
Team Boody

Rated 5 out of 5 stars

Exchanges are very simple.

Exchanges are very simple.
Their products are high quality and affordable.

17 February 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you for your kind feedback, Betty. We're very pleased to hear that you found our exchange process simple! We appreciate your support.

Rated 5 out of 5 stars

Above and beyond…

Customer service went above and beyond to make my order correct. And I love the products, of course!!

6 February 2025
Unprompted review
Boody US logo

Reply from Boody US

Brandy, we're so pleased to hear this! Thank you so much for your kind feedback, we truly appreciate your support.

Rated 5 out of 5 stars

Quality products and service

Quality products and service. Repeat customer never disappointed.

1 February 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you so much for your continued support, Kathy. We're so pleased to read your kind feedback!

Rated 5 out of 5 stars

Support/Customer Service email…

I contacted the Customer Service email and they were prompt to respond and resolved my questions satisfactorily.

15 January 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you for taking the time to leave your kind feedback, Cindy! We're so pleased to hear this!

Rated 5 out of 5 stars

quickly becoming the only…

Boody is quickly becoming the only brand that fills my underwear drawer. I also have loved the athletic wear and cannot wait to try out the dresses and jumpsuits. If I had one criticism it’d be I want more options and more color.

1 December 2024
Unprompted review
Boody US logo

Reply from Boody US

Kira, we're so pleased to hear this! Thank you for your kind review. We will absolutely take your option and colour feedback on board, thanks!

Rated 5 out of 5 stars

Overall great!

Fast shipping and easy returns/exchanges! Great quality items that fit as described. Super soft and I’m happy knowing I chose quality products that will last.

29 January 2025
Unprompted review
Boody US logo

Reply from Boody US

We're so pleased to hear this, KS! Thank you for taking the time to share your kind review with us.

Rated 5 out of 5 stars

Best In Class

Boody just has the best in class clothes that are comfy and functional.

1 December 2024
Unprompted review
Boody US logo

Reply from Boody US

We're so pleased to hear this, Kelli! Thank you for taking the time to share your kind feedback with us.

Rated 5 out of 5 stars

The softest material you've ever felt

I bought a Classic Crew Neck T-Shirt for my husband, and it is the softest shirt I've ever felt! It feels so luxurious even though it's just a t-shirt. The material has a very slight sheen to it, so I think you could definitely dress it up with a blazer or coat; it's not your average tee. Next time I need a new t-shirt for myself, I'm definitely getting it from Boody.

21 November 2024
Unprompted review
Boody US logo

Reply from Boody US

Thank you so much for the Classic Crew Neck T-Shirt love, we agree, it is a fantastic piece to dress up or down!

We appreciate you taking the time to share your kind feedback with us.

Rated 5 out of 5 stars

Great company/products, easy to do business with.

My order processed without a hitch. The company is very professional and straightforward and easy to deal with. The customer is kept well informed at each step of the way.

21 November 2024
Unprompted review
Boody US logo

Reply from Boody US

Thank you for your kind feedback! We're so pleased to hear of your pleasant experience with us here at Boody.

Rated 5 out of 5 stars

feels good, is good

In search for chemical free garments on my skin, Boody is my new favorite. Soft feel, functional pieces and great quality.

21 January 2025
Unprompted review
Boody US logo

Reply from Boody US

Ro, we're so pleased to hear this! Thank you for your support, we're glad to be ticking the boxes for you!

Rated 5 out of 5 stars

Great product

Great product, order arrived as expected.
A slight issue with one item was resolved promptly by customer service.

20 January 2025
Unprompted review
Boody US logo

Reply from Boody US

We're so pleased to hear that your issue was resolved promptly by our Community Happiness Team! Thank you, Susan.

Rated 5 out of 5 stars

by far my favorite leggins and material

I found this brand in a beautique at a hotel while traveling in Dallas for work. Love the material, they fit well, very comfortable and wash great.

28 February 2024
Unprompted review
Boody US logo

Reply from Boody US

Thank you for your kind feedback! We're so glad to hear Boody is ticking all the boxes for you.

Rated 4 out of 5 stars

I love your triangle bras, but...

I love your triangle bras. The only issue is that the size in guide isn't the best, so I had to send back the first size I ordered. I have also noticed that each color in a specific size fits differently. I also wish there was a color between the light pink and the lightest tan you have. I can't wear your bras with light colored shirts.

4 January 2025
Unprompted review
Rated 5 out of 5 stars

5 star rating for sure

5 star rating for sure! Boody went over & above with their response to my concerns on my package delivery. Thank you Boody!

13 January 2025
Unprompted review
Rated 5 out of 5 stars

They are so engaged at every step

They are so engaged at every step. Most importantly, their products are my favourite. Seriously. I'm wearing 4-5 items from Boody at any given time. My only complaint is that I want more of the natural colours: green, browns, plum, cranberry, yes please!

13 January 2025
Unprompted review

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