An excellent company with ethics that are comparable with my own. Products are great quality The garments keep their colour during multiple washes I’m a regular customer and I also enjoy the po... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had two emergency sections within two years the last one twelve years ago. I have search the World Wide Web as well as local shops for underwear that is comfortable and will not irritate my scars.... See more
Such a great company to deal with - have placed 2 orders now and one needed a size exchange - I emailed and got a response so quickly. Easy to organise sending back my exchange and received confirmati... See more
Love Boody! I couldn’t find a comfy bra for years and eventually stopped wearing them, opting for vests for extra support/warmth. Then I found Boody and that was a game changer. I find the bras sooo... See more
Company details
Written by the company
Make yourself comfortable. ☁️ Underwear, loungewear and apparel 🌱Certified Organically Grown Bamboo Viscose 🌎 Proudly B Corp and 1% For The Planet
Contact info
United Kingdom
- customercare.uk@boody.com
- boody.co.uk
4.2
Great
798 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I just love Boody products
I just love the Boody products. Even though they are a bit expensive they really make the difference in the market for women everywhere. I would definitely recommend trying them. The important effect for me is the material. No more allergies from the other synthetic ones that are mostly available for women.
27 March 2026
Unprompted review
Reply from Boody UK
Thank you so much for sharing this, Porevodas!
We’re so glad to hear our pieces have made a real difference for you, especially when it comes to comfort and avoiding irritation. Creating comfortable, breathable essentials is exactly what we aim for, so it’s wonderful to know they’ve been a better option for you.
We really appreciate your support and recommendation.
With Gratitude,
~Team Boody
Great
I ordered different sizes. Found my perfect fit, returned the others. Excellent customer service. Comfy bras, now have 4!
12 March 2026
Unprompted review
Reply from Boody UK
Love this, Jane!
We're so happy to hear that you love your new Boody and had such a positive experience with our Team.
We can't wait to provide signature Boody comfort in the future 💚
With Gratitude,
~Team Boody
Amazing comfort after surgery
I had lung surgery and wearing a bra was agony on my scars along the bra line. I bought loads of bras and none were comfy then i stumbled upon Boody. I ordered the Seamfree padded cropped bra and immediate comfort. Will be ordering more xx
24 March 2026
Unprompted review
Reply from Boody UK
Hi there, Lesley,
Thank you so much for your kind words, and we're so happy to hear that our Seamfree Padded Crop Bra provided some much needed comfort after your Lung surgery. We can't wait to provide more of our signature Boody comfort again in the future, and we're wishing you health and happiness from all of us here at Boody HQ 💚🌱
With Gratitude,
~Team Boody
UE413785
I received my order on the 25th and, as soon as I opened it, I noticed that the internal packaging was already ripped—despite the outer parcel being completely intact.
I contacted customer service immediately and provided photos as evidence. Unfortunately, I then received a response stating that returns aren’t accepted if items are damaged or packaging is compromised. This is extremely frustrating, as the item clearly arrived in that condition and was not damaged by me.
I would appreciate it if a Customer Service Director or senior member of the team could re-review this case. Customers shouldn’t be held responsible for issues that occur before the product even reaches them.
25 March 2026
Unprompted review
Reply from Boody UK
Hi there, Rina,
Thank you for taking the time to share your experience with us. We’re truly sorry for the frustration and disappointment caused by your order arriving in that condition.
Following your review, our Customer Experience Manager has reached out directly to look into this further and ensure the issue was resolved appropriately. We’re glad to see that a full refund has since been provided for the damaged packaging, and we hope this has helped to make things right.
Your feedback has been shared with our team so we can continue to improve both our processes and the experience we provide.
We really appreciate you bringing this to our attention, and we’re grateful for the opportunity to resolve this for you. If there’s anything further we can assist with, please don’t hesitate to reach out via email: customercare.uk@boody.com
With Gratitude,
~Team Boody
Finally underwear that fits like a…
Finally underwear that fits like a glove and looks cool too. Even on an mid life woman! I have bought many pieces but was a little disappointed with the quality of the last batch. When I shared details I was given a lovely gesture to replace them. Great company, lovely products. Please stay as true as you are right now.
23 March 2026
Unprompted review
Reply from Boody UK
Hi there, Gracia,
Thanks so much for your kind words. You've absolutely made our day!
We're glad to hear that you're loving your Boody, and even with some recent issues, our Customer Happiness Team were able to rectify the situation and provide our signature Boody comfort, both in and out of our garments.
Rest assured, we are committed to staying true to our values 💚
With Gratitude,
~Team Boody
Boody products are good, but be aware of the invasive advertising
Boody products are very good, comfortable, durable and good value. That said, I didn’t realise I was selling my digital soul for a pair of pants. Over a year later, I’m still being followed by ads. I don't buy underwear often enough to justify this level of digital stalking. The quality is 5-star, but the invasive marketing has officially driven me away for good.
21 March 2025
Unprompted review
Reply from Boody UK
Hi there, Kevin,
Thanks so much for taking the time to share your feedback, and we’re really glad to hear you’ve found Boody comfortable, durable, and good value.
We’re sorry to hear about your experience with ongoing ads, and we completely understand how that can feel overwhelming. We’ve passed your comments on to our Brand and Marketing team for review.
We really appreciate your honesty and support, and we hope to provide more of our signature Boody comfort again in the future.
With Gratitude,
~Team Boody
Thank you!
I don’t often leave reviews, but I felt this one was well deserved thanks to the fantastic customer service I received.
I had an issue with my order (due to my own fault), so I reached out to the support team and was assisted by Suraj. They were understanding, quick to respond, and super helpful throughout
Suraj made the return process clear and easy to follow. Although my first order didn’t work out as planned, the level of service I received has absolutely made me want to come back and order again. I also received my refund extremely quickly after returning!
Thank you, Suraj and the team!
20 March 2026
Unprompted review
Reply from Boody UK
You've absolutely made our day, Georgia!
We're so happy to hear that you had such a positive experience with us here at Boody, and we'll ensure to give Suraj your lovely feedback.
We always love hearing from our community, as it helps us to grow, and it's especially lovely to hear when we've provided such outstanding service.
We can't wait to provide more of our signature comfort again in the future!
With Gratitude,
~Team Boody
Badly fitting lingerie and a waste of…
Badly fitting lingerie and a waste of money.
2 March 2026
Unprompted review
Reply from Boody UK
Hi there, Lindsey,
We're sorry to hear this, and we'd love the opportunity to investigate further and resolve this with you.
If you're up for it, please feel free to reach out to us via email at customercare.uk@boody.com, and our Customer Happiness Team will be able to help provide a resolution and provide feedback to our Design Team.
We hope to hear from you soon!
With Gratitude,
~Team Boody
Awful Service & Quality
Order number UE402839
UPDATE It goes to show how much you care about your customers when you will instantly reply to a trustpilot review but ignore my emails! You have already taken a return postage fee and on top of that you want me to pay AGAIN for a return postage home collection due to my disability. And Evri and royal mail which you automatically deducted from my return do offer home collections. You just needed to change the label for me. Why not refund the postage fee you have already taken instead of expecting me to pay again? That is TWO postage fees! And why only reply here when Ive been messaging you via email?
Horrible company! They take forever to reply. They seem dismissive about my struggles related to my disability. Also, their quality is absolutely horrendous and really scratchy fabric. Not soft at all like they advertise. Really overpriced stuff that is less than half the price in other stores.
18 March 2026
Unprompted review
Reply from Boody UK
Hi Dina,
Thank you so much for sharing your feedback.
We wanted to let you know that we did respond to your email earlier today and outlined a solution to help with your return.
We also explained the details we’d need to ensure the refund is completed correctly.
We completely understand that this isn’t as seamless as a pickup from your home, and we truly appreciate your patience as we try to make this work for you. If you’re able to follow up on that email thread, we’d love to assist you personally in getting this resolved as smoothly as possible.
Your feedback on the fit, fabric, and overall experience is invaluable, and we take it seriously and will continue using it to improve our products and service.
Thank you again for sharing your thoughts, and we hope we can turn this experience around for you.
With Gratitude,
~ Team Boody
--
We want to reassure you that our intention has been to support you via email, and we did send a reply earlier today with an alternative return option, which we’ve now resent directly on your email thread in case it was missed.
We completely understand your concern regarding return postage, particularly given the accessibility challenges you’ve shared, which is why we offered an alternative courier option while continuing to review your case directly with you by email.
We appreciate you taking the time to explain how this has impacted you, and we’d really welcome continuing the conversation on your existing email thread so we can work toward a fair resolution together.
Fantastic products
Fantastic products, well made and good quality. Excellent customer service - they are very easy to access and any query I had was resolved quickly and easily.
6 March 2026
Unprompted review
Reply from Boody UK
Thanks so much for the love! Here at Boody, we value comfort both in and out of our garments, and we're so glad to hear our Customer Happiness Team gave you that 5 Star experience!
We can't wait to welcome you back again in the future!
With Gratitude,
~Team Boody
I'm in love with the quality and…
I'm in love with the quality and softness of the products, I wish there were more soft autumn or pastel colors though
14 March 2026
Unprompted review
Reply from Boody UK
Thanks for the love, Sara!
We'll let our Design Team know you'd love to see more pops of colour in the future 💚
With Gratitude,
~Team Boody
Beautifully made items. Delivered promptly.
The products are very well made. The fabric is perfect. The colours are lovely.
Ordering is easy and the items come very quickly and are beautifully packaged.
9 March 2026
Unprompted review
The bras are really comfy
The bras are really comfy. There strap on one broke and a replacement was sorted really quickly.
2 March 2026
Unprompted review
Get piling after one wear
The dark coloured items are a slightly different fabric to the others and they pile and attract ALOT of bits after one wear. I really like how soft the bras are but the quality of the fabric is really disappointing. I wont be purchasing these again
3 March 2026
Unprompted review
Tricked by Welcome Code but amended by Boody
Following a disappointing and frustrating order process, see below, Boody repsonded immediately and helped sort the issue. I still feel the process confusing and TIME CONSUMING so all that's left to do for Boody is to make sure that this system is mended.
Thanks for customer efficient help and resolution.
-----------
The invite to sign up to receive a 15% discount for first order I wasted time choosing items, clicked the pay slight extra for free returns but when applying the discount code suddenly all items were in final sale with return not possible! However, online none of these items are in the sale! Whilst product might be ethical this kind of sales method is not! Interestingly, the free return charge was not removed automatically ..... Disappointing from a cert B Corp!
28 February 2026
Unprompted review
Reply from Boody UK
Hi Antje,
Thank you for taking the time to share your experience, and we’re very sorry to hear that your first order with us felt confusing.
We reached out to you directly to better understand what happened and to help clarify the checkout message you encountered. The Final Sale notice you saw relates specifically to the optional Return Coverage add-on at checkout, which is itself final sale once purchased. This notice can sometimes appear when that option is selected in the cart, even though the product items themselves remain eligible for return.
To reassure you, applying the 15% welcome discount does not change the return eligibility of items. If any product were final sale, this would always be clearly disclosed on the product page before it can be added to your cart.
We also assisted you directly with initiating a return for the items you mentioned and hope that the process has been smooth.
We hope you enjoy your new Boody items, and if there’s anything further we can do to help, please feel very welcome to reply to our email; we’d be more than happy to assist.
Thank you again for your feedback. We genuinely appreciate you giving us a try and hope we have the opportunity to provide a much better experience going forward.
With Gratitude,
~ The Boody Team
Reply from Boody UK
Hi Jane,
We're sorry to read this and that you feel your experience wasn’t up to standard. That’s certainly not the experience we aim to provide.
We always aim to make returns as simple as possible. Where return coverage is selected, we provide a prepaid label or QR code so the parcel can be dropped off without needing to print anything, and refunds are processed promptly once items are received back at our warehouse.
We’d genuinely like to understand what went wrong in your case, as it seems your return/refund was processed within 72 hours.
If you’re happy to, please reach out to us directly at customercare.uk@boody.com, so we can look into this further and make things right.
We really appreciate feedback and would welcome the opportunity to resolve this for you.
With Gratitude,
~ Team Boody
Excellent customer service
Excellent customer service. There was an issue with part of my order and i just want to shout out Ivy. They were super helpful in resolving the issue, quick to respond, and I was offered a free replacement which was immediately shipped within the hour of me confirming I would take the replacement. The other part of my order was perfect, super comfortable and supportive bras, suitable for larger busts. Would definitely order from here again!
19 February 2026
Unprompted review
I have found the perfect underwear
I have found the perfect underwear - so comfortable and supporting.
12 February 2026
Unprompted review
The bodysuit I bought is fantastic
The bodysuit I bought is fantastic. Nice and stretchy and extremely comfortable. Washes beautifully.
18 February 2026
Unprompted review
Very helpful team
I placed an order, or at least I thought I had but was confused when I received no confirmation. I contacted Boody and was delighted with their helpful response. They were great. I was able to place another order and received my purchases very quickly. I’m delighted with the fit and quality of everything and will definitely purchase more!
7 February 2026
Unprompted review
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