Bonyhub Limited Reviews 185

TrustScore 3 out of 5

2.8

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Opinions on the product, its quality, and the ordering process are mixed, with some customers expressing satisfaction while others encountered issues. Similarly, experiences with customer service vary, with some finding it helpful and responsive, and others reporting difficulties. Regarding returns, there's a strong consensus among consumers that the return policy is ambiguous. While some found the process straightforward, others faced challenges with refunds and communication.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and representation. While many... See more

Quality

Clients share ambiguous opinions on quality. While some customers express satisfaction with the quality of... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction with quick order... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers praise the prompt, helpful,... See more

Return policy

Consumers find the return policy to be ambiguous. While some reviewers report that returns were... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered from bonyhub, i ordered 2 items of clothing, and needed to process a return. I spoke to customer service and followed their instructions. I have recieved my refund. The customer service tea... See more

Rated 1 out of 5 stars

Nothing wrong with the clothes but I find it difficult to understand their pricing . I’ve bought quite a few items from them in the last year and those same kurti’s or salwar kameez are Now double th... See more

Company replied

Rated 1 out of 5 stars

After I wrote a negative review about them, Bonyhub got it removed from here. Well, here I come again: STAY AWAY FROM THIS COMPANY. After sending me the wrong saree, completely different design, their... See more

Company replied

Rated 1 out of 5 stars

Don't buy from these. Items were poorly stitched with wobbly stitching and conditions of item extremely poor!!! They say returns is easy but they fail to mention that they charge restocking charges... See more

Rated 5 out of 5 stars

Rasha was amazing and so helpful in helping me decide and wasn't forceful and pushy into buying. She helped with the sizes and told me about the best discounts that were available. Also the availabili... See more

Rated 5 out of 5 stars

I've ordered a few items to choose from and received them within a week. I returned some which was straight forward (for a fee though but I guess that's why Bonyhub can maintain the competitive prices... See more

Company replied

Rated 5 out of 5 stars

I bought a beautiful wedding outfit but missed the cut off time to exchange for a larger size …. All my fault . BONYHUB were wonderful as they have upped the size range to accommodate my size . What... See more

Company replied

Rated 5 out of 5 stars

Bonyhub kept in touch throughout with any issues faced, my delivery arrived much sooner then expected and I was able to wear my new clothes for a function! Im so pleased and would definitely buy last... See more

Company replied

Rated 5 out of 5 stars

Customer service are brilliant, always reply promptly to help with any enquiries. I ordered the one minute saree and it’s perfect. Very very easy to put on and looks so flattering and beautiful. Will... See more

Rated 5 out of 5 stars

I have bought a gown saree from bonyhub and it was very nice, looks exactly same as in the picture and correct size too. Very good customer service too. There was an issue with my order, it was my mis... See more

Company replied

Rated 5 out of 5 stars

Their ready to wear saris are superb. Ordered 4 and returned one. Refund was initiated on time as promised by them. Will definitely be shopping here again

Company replied

Rated 5 out of 5 stars

Absolute stunning outfits, I made an order and the communication was really good. The products came within the time frame. Very happy with the quality of my outfits. Will be ordering again and recomme... See more

Rated 5 out of 5 stars

Ordered 3 outfits and they were really beautiful. Extremely prompt at their service. Their festive collection is worth the money. Highly recommend to shop here.

Company replied

Rated 5 out of 5 stars

I have ordered 4-5 times, and the experience was really good. The material of the dresses are really nice. I really appreciate the help and support Bonyhub team did, i was trying to return the dress.

Company replied

Rated 5 out of 5 stars

I bought a gown saree from Bonyhub,it was beautiful, perfect fit, had some issue with delivery, contacted bonyhub through whats app, it was amazing customer service, thank you, i am keep shopping 😊😍... See more

Company replied

Rated 5 out of 5 stars

I love my purchase from bonyhub. It arrived within the time frame specified and the suit is great quality, style and design. Can't wait to order again.

Company replied

Rated 5 out of 5 stars

My order was received quickly and I am happy with the quality of the outfit. Great value for money.

Rated 1 out of 5 stars

They use Royal Mail 48 hour service on items they advertise as next day delivery. However when asked about the next day service they won’t tell you they are using a 48 hour service they blame the d... See more

Company replied

Rated 2 out of 5 stars

I’m not going to exaggerate my experience! All the pictures in this website are stolen from legit sites. They don’t have any original pictures for items they sell. Hence, everything looks and comes di... See more

Company replied

Rated 1 out of 5 stars

I ordered a ready made saree. Arrived on time. Did not fit me. I contacted Customer Services and asked about how to return. I followed every step. Paid for the postage. No refund has arrived. I have e... See more

Rated 1 out of 5 stars

Very poor customer service - I returned 2 items on 18th February, as per the online Returns Policy, but am yet to receive the funds on 12th April. Despite the company confirming on 14th March they w... See more

Company replied

Rated 1 out of 5 stars

The worst place to order your clothes i received my parcel missing scarf and the customer service is so poor not admitting they fault not providing with proof an not providing a returns label pure id... See more

Company replied

Rated 1 out of 5 stars

Thank you for your reply at least on the review as none received to my email to you directly . I haven’t received the return link or reply to my email to your company . I ordered a blouse based on m... See more

Company replied

Rated 1 out of 5 stars

The customer service is useless. My product arrived and was faulty, so I contacted them, they directed me to their returns process which clearly states that I needed to send the returns form.....t... See more

Company replied

Rated 1 out of 5 stars

Colour not at all the same as photos advertised. Not even near. When returning I lost over £15 in shipping and return fines. Not shopping here again.

Company replied

Rated 1 out of 5 stars

The customer service is a bag of shit just like the company. If I could give it lower than half a star I would. PLEASE DO NOT BUY FROM THIS COMPANY. The return process is abysmal, I ordere... See more

Company replied

Rated 1 out of 5 stars

Terrible company . Ordered a item was too big shipped on 22nd sept and still no refund such a headache company I do not recommend

Rated 1 out of 5 stars

EDIT NO 2- I would reduce this rating to a zero if possible just for the sheer number of lies told here. I most definitely added in my order and personal details within the parcel- so the... See more

Company replied

Rated 1 out of 5 stars

They are not replying about my refund Bonyhub .I posted them product back and spent my money and now they stopped replying me . And they also received their product back . BIG WASTE OF MONEY pleas... See more

Rated 1 out of 5 stars

I even have pictures of how insanely awful this saree was but, ripped edges, loose threads literally everywhere, edges cut up by what seems like a child, AWFUL material nothing like the pic, massiv... See more

Rated 1 out of 5 stars

Check reviews before purchasing! Poor quality and poor customer service. I’d avoid

Rated 1 out of 5 stars

Everything was fake the image was definitely not what I got I spend 60£ on a dress from bonyhub the delivery process was normall and it took about 6 days to come however the dress was horrific absol... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Aromatherapy Supply Store
  3. Candle Store
  4. Clothing Store
  5. Fashion Accessories Store
  6. Jewelry Store

Written by the company

Bonyhub.co.uk online shopping has come up with a dream of providing all handcrafted jewelry,clothing and accessories at amazing low price and speedy delivery.We aim at satisfying women's cravings for shopping the authentic,unique design, origin,handmade and crafted india products. We hold an experience of 10 years of Customer satisfaction in the field of Online shopping.We have always understood the value of your hard-earned money and we respect it. This is for the reason why we withstand with you providing heavy discounts and cheap prices on your handpicked products.We believe in customer satisfaction at best deals. Our concept is bringing worlds most ethnic and exclusive products for you to add glamour on your beauty. Our team travels to every state of the countries and handpicks every item for you with high quality standard and perfection.


Contact info

2.8

Average

TrustScore 3 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 56% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great purchase

I recently purchased a saree and I am extremely happy with my experience. The quality of the saree is excellent, and it looks even better in person. The pricing was very reasonable, offering great value for money. The service was exceptional. Delivery was prompt, and the packaging was secure and neat. Overall, a fantastic shopping experience! I will definitely be recommending this to others and shopping here again. Thank you!

18 January 2025
Unprompted review
Rated 1 out of 5 stars

Ignoring my refund

Ordered an item the size was extremely larger than I would have thought it to be. Returned the item via Royal Mail next day tracked. It's been received by them and they are ignoring all emails etc regarding a refund. On this basis I would highly recommend not to buy from them.

10 January 2025
Unprompted review
Rated 1 out of 5 stars

Don't waste money

I am buying a suit I am returning the item back by Royal Mail they have received the item but not issthe refund I think its a fraud company please don't waste your time and money

19 December 2024
Unprompted review
Rated 1 out of 5 stars

I have purchased a sarees from bonyhub

I have purchased a sarees from bonyhub. I had two bad experiences with them. Firstly, I purchased a Saree about few months ago and turned out to be different colour which resulted to return. Secondly, I bought another saree which described as ‘beige.’ However, it does not look like beige, it looks pink! I am very disappointed as this was second time purchasing the item. Do not buy from them as it doesn’t look the same pictures.

28 December 2024
Unprompted review
Rated 1 out of 5 stars

Order number 162891

Order number 162891
I ordered a saree and there was stain on the front of it. The quality of saree is too low. I wanted to return the item and contacted customer care but no response was given to me

22 November 2024
Unprompted review
Rated 1 out of 5 stars

Order number - 157191

Item looked overpriced, returned the item same day. Return shows delivered to their warehouse on 7th Nov (XF696674498GB - royalmail)
Since then I have been chasing for refund on emails and their whatsapp customer service but no response.
Customer service is non-existent!
Avoid them, items are poor quality and you will be much better off buying something locally. I am going to complain to my bank to reclaim my money back.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Second order

Just ordered another suit from bonyhub. Must say quality and fitting is spot on. Love the fit and the material. Shall be ordering more in the future. Thanks so much.

10 November 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a suit and I had to return…

I ordered a suit and I had to return because it was too small in size ,their size is even not true to size,when I contacted them about the return they said it is gonna charge me £3.99 I said okay no problem I returned the item and it has been 15 days still I have not received my refund and customer service is absurd they just keep asking me to wait this company is a real fraud just conning people

21 October 2024
Unprompted review
Rated 1 out of 5 stars

Refusing to refund for a damaged…

Refusing to refund for a damaged outfit. Zip was not sewn well. My daughter could not use this for diwali. They have given a store credit which is against their return policy.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

I just wanted to express my heartfelt…

I just wanted to express my heartfelt thank you for the amazing service. I ordered my item in the afternoon of the eve Diwali and item was delivered morning of Diwali. It certainly put a big smile on my face. Thank you for your support 🙏🪔

31 October 2024
Unprompted review
Rated 4 out of 5 stars

Ordered 2 outfits with next day…

Ordered 2 outfits with next day delivery but unfortunately due to royal mail the parcel was not delivered until 4 days later. Customer service were good in handling my complaint and kept me informed via whatsapp .The outfits are well made and material is good and the size fits me really well as I am a plus size .

1 November 2024
Unprompted review
Rated 1 out of 5 stars

ordered black dress

ordered black dress. received today hole in dress, also dress came in peach chunni in pink. looks like this must have been a return that they forwarded to me. the shop did offer to collect item and refund.

26 September 2024
Unprompted review
Rated 1 out of 5 stars

I ordered my lehnga from bonyhub first…

I ordered my lehnga from bonyhub first quality of fabric very thin very bad…the colour I bought when I received totally different and including size and most importantly Dupatta also missing..when I emailed they are asking send the package to us then we refund seriously theses guys has no idea how to do online business..I done many’s shopping on online but I never ever received kind of service totally useless..please don’t buy anything from this company very very disappointing if you want to waste your money keep shopping on this useless website.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Black ready made saree 🖤🖤

☆☆☆☆☆Great customer service bought the black ready to wear saree looks stunning can't wait to wear it in full glam ☆☆☆☆☆

18 August 2024
Unprompted review
Bonyhub Limited logo

Reply from Bonyhub Limited

Thank you very much appreciate your lovely feedback!

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